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Dell Mobile Connect 3.x for iOS User's Guide



Not all messages on my iPhone appear on the Dell Mobile Connect application

Possible cause—The messages app is open on the iPhone. If the messages app is open, the iPhone does not notify regarding a new message that is received.

Suggested step—Close the messages app on your iPhone.

Text messages are not visible in the Messages tab

Possible cause—You have not given permission to share messages during the initial setup.

Suggested steps
  • Ensure that the iPhone and the computer are connected. Go to Bluetooth settings on your iPhone and click or tap the icon next to your computer's name and turn on the access for messages. On the Dell Mobile Connect windows application, click any other tab and then click the Messages tab again to refresh messages.
  • If you cannot use other features, uninstall and reinstall the mobile app to initiate the setup process.

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