- Notes, cautions, and warnings
- Dell Technologies PowerEdge RAID Controller 12
- Applications and User Interfaces supported by PERC 12
- Features of PowerEdge RAID Controller 12
- Controller features
- Hardware Root of Trust
- Security Protocol and Data Model (SPDM)
- Device enumeration
- UEFI Secure Boot
- Auto-Configure Behavior (Execute Once)
- Auto-Configure Behavior (Primary and Secondary settings)
- Disk roaming
- Hardware Accelerated I/O
- Non–RAID disks
- Physical disk power management
- Firmware update
- Snapdump
- Physical disk coercion
- PERC H965e support for PowerVault MD24XX enclosure
- Virtual disk features
- Virtual disk initialization
- Background operations
- Drive features
- Fault tolerance
- Controller features
- Install and remove a PERC 12 card
- Driver support for PERC H965i Adapter, PERC H965i Front, PERC H965i MX, and PERC H965e Adapter
- Manage the PERC 12 firmware
- Manage PERC 12 controllers using HII Configuration Utility
- Enter the PERC 12 HII Configuration Utility
- Exit the PERC 12 HII Configuration Utility
- Navigate to the PERC 12 Configuration Utility
- View the HII Configuration Utility dashboard
- Configuration management
- Controller management
- Virtual disk management
- Device management
- Hardware components
- Security key management in HII configuration utility
- Security key and RAID management
- Security key implementation
- Local Key Management
- Create a security key
- Change security settings
- Disable security key
- Create a secured virtual disk
- Secure a non-RAID disk
- Secure a pre-existing virtual disk
- Import a secured non-RAID disk
- Import a secured virtual disk
- Dell Technologies OpenManage Secure Enterprise Key Manager (SEKM)
- Supported controllers for OpenManage Secure Enterprise Key Manager (SEKM)
- Manage the Server Enterprise Key Manager (SEKM) feature
- Disable the Secure Enterprise Key Manager (SEKM) feature
- Manage virtual disks in the SEKM mode
- Manage non–RAID disks in the SEKM mode
- Transition of drives from Local Key Management to Secure Enterprise Key Management
- Troubleshooting issues in PERC 12 series cards
- Single virtual disk performance or latency in hypervisor configurations
- Unable to discover or detect a PERC card
- Unable to install the Microsoft Windows operating system
- An incorrect firmware state is detected
- Foreign configuration not found in HII
- Degraded state of virtual disks
- Boot-time errors
- Event log errors
- Application issues
- Memory errors
- Preserved Cache state
- Security key errors
- General issues
- Physical disk issues
- Physical disk in failed state
- Unable to rebuild a fault tolerant virtual disk
- An NVMe drive is indicated as faulty when moving the drive to new backplane using hot-insertion
- Fatal error or data corruption reported
- Multiple disks are inaccessible
- Rebuilding data for a failed physical disk
- Virtual disk fails during rebuild using a global hot-spare
- Dedicated hot-spare disk fails during rebuild
- Virtual disk fails rebuild using a dedicated hot spare
- Physical disk takes a long time to rebuild
- Drive removal and insertion in the same slot generates a foreign configuration event
- SMART errors
- Replace member errors
- Linux operating system errors
- Drive indicator codes
- HII error messages
- Appendix—RAID description
- Getting help
- Documentation resources
Dell PowerEdge RAID Controller 12 User’s Guide PERC H965i Adapter, PERC H965i Front, PERC H965i MX, and PERC H965e Adapter
Removing the PERC H965e Adapter card
Prerequisites
CAUTION:Many repairs may only
be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation,
or as directed by the online or telephone service and support team.
Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that are
shipped with your product.
NOTE: It is recommended that you always use a static mat and static strap while working on components in the interior of the system.
Steps
- Power off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals.
- Open the system.
- Locate the PERC card on the system board.
CAUTION:To prevent damage to the card, you must hold the card by its edges only.
- Disconnect the SAS4 SFF cables, if connected, to any external storage enclosure(s)
- Remove the corresponding riser and lift the card from the PCIe slot.
- Replace the storage controller card and connect the cable.
- Close the system.
- Reconnect the system to its electrical outlet and power on the system, including any attached peripherals.
Figure 1. Remove the H965e Adapter card. This image shows how to remove H965e adapter. 
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