Dell PowerEdge RAID Controller 12 User’s Guide PERC H965i Adapter, PERC H965i Front, PERC H965i MX, and PERC H965e Adapter

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Application issues

The following table lists error messages, probable causes, and recommended response action to resolve the issues in general applications.

Table 1. General application issues and corrective actionsGeneral application issues and corrective actions when using PERC 12
Description	Error Message	Probable Cause	Recommended Corrective Action
Reboot Required	Restart the server to complete the requested operation.	The operation was successful but requires a system restart to make the changes effective.	Restart the server to make the changes effective.
Reset Required	The operation is successful but reset the controller settings to make the changes effective.	The operation was successful but requires a controller reset to finish.	Reset the controller to make the changes effective.
Locked Disks Present	Unable to complete the operation because locked foreign configuration(s) is present.	The operation cannot be completed because some locked disks are present.	Remove the locked disks or cryptographically erase the locked disks to clear the security status, and then retry the operation.
Foreign Configuration	No foreign configuration is detected.	A foreign scan was run but no foreign configuration is present.	Ensure all foreign disks are present and drives are detected, then run the scan again
Low Memory	Insufficient controller memory to process the operation. Try again later.	Controller or system memory is low.	Close open applications and retry the operation. Contact Dell Support if the issue persists.
Application Compatibility	The command is unknown and not supported at this time. The command: <commandName>.	The application may not be compatible with the controller firmware.	Update application and controller firmware to the latest version.
Controller Busy	The requested command is not supported because the controller firmware initialization is not complete.	The controller is still initializing from boot or reset.	Wait some time for the controller to boot then retry the operation.
Foreign Configuration	The foreign configuration cannot be imported because the configuration is not complete.	Some disks are missing from the foreign configuration.	Ensure all foreign disks are present and drives are detected, then run the scan again.
Drive Security	The requested operation cannot be completed because the controller already has the security key.	The operation is not supported when the controller is in either the LKM or EKM mode.	Disable the drive security mode on the controller and retry the operation.
Drive Security	The requested operation cannot be completed because the security key is not present.	Operation is not supported when the controller is not in the LKM or EKM mode.	Disable the drive security mode on the controller and retry the operation.
Drive Security	The requested operation cannot be completed because the security key is invalid.	An incorrect Security Key or Key ID was entered when changing the key.	Enter the correct key and retry the operation.
Application Compatibility	The requested operation cannot be performed because of an internal error.	The application may not be compatible with the controller firmware.	Update application and controller firmware to the latest version.
Snapdump Error	The requested operation cannot be performed because of the existing snapdump. Clear all the snapdump and reinitiate the operation.	Some operations cannot be performed when there are debug log snapdumps present on the controller.	Download all snapdumps from the controller then clear the snapdumps and retry the operation.
Snapdump Error	The requested operation cannot be performed because no snapdump is present.	No snapdumps are present when trying to download debug log.	Generate a new on-demand snapdump.
Snapdump Error	The requested operation cannot be performed because the on-demand snapdump is not allowed.	The controller does not support snapdump generation or is in a state where a snapdump cannot be generated such as bad DDR or is in a fault condition.	Ensure the controller supports snapdump functionality. Check the controller's DDR is healthy and that the controller is not in a fault state.
Snapdump Error	The requested operation cannot be performed because there is an ongoing on-demand snapdump.	There is an ongoing snapdump being collected. Note that On-demand snapdump can only be collected once every 10 minutes.	Retry the operation after some time.
Hardware Error	The requested operation cannot be completed because of a hardware error. The extended Status code: <statusCode>.	The controller may be in a faulty state or the hardware may not be fully functional.	Retry the operation after some time. If the issue persists, contact the Dell Technical Support team.
Firmware Error	The requested operation cannot be completed because of a controller firmware error. The extended Status code: <statusCode>.	The controller may be in a faulty state or the has an internal error.	Retry the operation after some time. If the issue persists, contact the Dell Technical Support team.
Invalid ID	The requested operation cannot be completed because the ID is invalid. The extended Status code: <statusCode>.	The application is no longer in sync with the firmware or the device is unavailable.	Retry the operation after some time. If the issue persists, contact the Dell Technical Support team.
Device not Found	The requested operation cannot be completed because the device is not detected. The extended Status code: <statusCode>.	The requested device is not available.	Ensure that the correct device ID is selected when running the commands. If the issue persists, contact the Dell Technical Support team.
Invalid Sequence Number	Check the configuration and retry the operation. The extended Status code: <statusCode>.	The application is no longer in sync with the firmware.	Retry the operation after some time. If the issue persists, contact the Dell Technical Support team.
Invalid Argument	The requested command has invalid arguments. The extended Status code: <statusCode>.	The application is no longer compatible with the controller firmware or no longer in sycn with the firmware.	Update the application and controller firmware to the latest version and retry the operation after some time. If the issue persists, contact the Dell Technical Support team.
Command Not supported for drive	The requested command is not supported for the drive. The extended Status code: <statusCode>.	The VD may be in a state where the specific operation is not supported or the command is not supported at all.	Ensure that the controller and drive support the feature. For performing erase operations on PDs, the drives must be in Unconfigured state.
Command Not supported for VD	The requested command is not supported for the virtual drive. The extended Status code: <statusCode>.	The VD may be in a state where the specific operation is not supported or the command is not supported at all.	Ensure that the controller and VD support the feature.
Command Not supported for Controller	The requested command is not supported. The extended Status code: <statusCode>.	The Controller or Configuration may be in a state where the specific operation is not supported or the command is not supported at all.	Confirm Controller supports the feature. Ensure that the controller and VDs are healthy state.
Controller Busy	The requested command cannot be completed because the maximum limit is exceeded. The extended Status code: <statusCode>.	Too many commands are run on the controller.	Wait some time for some commands to complete then retry the operation.
Drive Mixing Violation	Mixing of the drive type is not supported. Add the same type of drives to perform the operation. The extended Status code: <statusCode>.	Mixing of some physical disk properties are not supported (Sector Size, Media Type, or Protocol).	Ensure the same type of drives are being used for the operation.
Force Option Required	This command can be processed only with the Force option.	The command may be erasing data or causing a short performance degradation.	The Force parameter is required for any operation that may erase data or cause performance degradation. Select or add the option and retry running the command.
Configuration Present	This command can be processed only when no configuration is present.	The operation cannot be run while a configuration is present.	Clear the configuration from the controller or remove all the configured devices from the system.
Controller not responding	The controller firmware is not responding.	The controller may be busy processing other commands or has an issue.	Wait some time and try the operation again. If the issue persists then try restarting the server.
PCI Error	The requested operation cannot be performed because of a PCI error.	A PCIe error has occurred.	N/A
Flash error	The requested operation cannot be performed because of a flash error.	An error occurred on the hardware flash.	Wait some time then retry the operation. If the issue persists, contact the Dell Technical Support team.
Drive Error	The requested operation cannot be performed because of an error is detected on the drive.	An error occurred on the drive.	Wait some time then retry the operation. If the issue persists, contact the Dell Technical Support team.
Storage space on the drive is too less	The requested operation cannot be performed because storage space of the drive is too less.	The replaced drive has too less storage capacity for the array.	Replace the drive with a drive that has high storage capacity.
Drive does not support security	The requested operation cannot be performed because the drive is not security-capable.	The selected or replaced drive is not security-capable.	Replace the drive with a security-capable drive.
Drive security protocol mismatch	The requested operation cannot be performed because the security type of the drive is inappropriate.	The selected or replaced drive does not support the compatible security protocol.	Replace the drive with a drive that is compatible with the security protocol.
Drive Type Mismatch	The requested operation cannot be performed because the drive type is incorrect.	The selected or replaced drive does not match with the drives already in the array.	Ensure that the drive type matches either SAS, SATA, or NVMe; 512n or 4kn; or HDD or SSD.
Drive Sector Type mismatch	The requested operation cannot be performed because the block size of the drive does not match with other drives in the array.	The block size of the selected or replaced drive does not match with the drives already in the array	Ensure that the sector size of the drive matches 512n or 4kn.
Security not enabled	The requested operation cannot be performed because the security feature of the drive is not enabled.	The security mode of the controller is not enabled.	Enable security on the controller and retry the operation.
Wrong Enclosure	The command cannot be run because the drive is not a part of this enclosure.	An incorrect enclosure ID is entered.	Enter a correct enclosure ID in the command and retry the operation.
No SEKM capable Agent Detected	The requested operation cannot be performed because the Security External Key Management (SEKM) server is not detected.	iDRAC may not be compatible with SEKM or does not support the SEKM feature.	Update iDRAC and ensure that SEKM features are supported.
Command Not supported for Raid Level	The requested operation cannot be performed for the current RAID level.	The operation may not be supported for RAID levels such as running BGI or CC on a RAID 0 array.	Ensure that the operation is supported for the RAID array.
VD Wrong state	The requested operation cannot be performed because the VD is in a wrong state.	The VD may be in a degraded or offline state where the operation is unsupported.	Ensure the VD is in a healthy state.
Too many retries	Unable to run the command because the maximum number of retries is exceeded.	The command is run for more than the maximum stipulated number of attempts.	Wait for some time and retry the operation. If the issue persists, contact the Dell Technical Support team.
Preserved Cache Present	The requested operation cannot be performed because the controller has data in cache for offline or missing virtual drive(s).	The operation cannot be performed because there is preserved cache present on the controller.	Ensure all drives are detected, and then import any foreign drives. Also, clear the preserved cache.
Feature Not Supported	The requested operation cannot be performed because the feature is not supported.	The feature is not supported on the controller.	No response action is required because the feature is not supported.
Secure Devices Present	The requested operation cannot be completed because there are one or more secure drives present on this controller.	The operation cannot be performed because there are secured drives present on the controller.	By using the cryptographic erase operation erase the secured drives or remove the drives from the server, and then retry the operation.
Operation disabled	The requested operation cannot be performed because the operation is currently disabled.	The operation cannot be performed because the feature is disabled or turned off.	Re-enable the feature and retry the operation.
Operation in Progress	The requested operation cannot be performed because some operation is currently in progress.	The operation cannot be performed because there is already another operation in progress.	Wait for the current operation to complete or stop the current operation.
Controller in SafeMode	The requested command is not supported because the controller is running in safe mode.	The controller is running in safe mode because of some internal issues.	Check the health of the controller and configuration and correct any errors
Controller Faulted	An issue is detected with the controller firmware.	An issue is detected in the controller which can result in a auto-reset or snapdump operation.	Save the snapdump generated by the controller and Contact the Dell Technical Support team.
Drive Security State error	The requested operation cannot be performed because of the current SED state of the drive.	The operation is not supported because the drive is in an unsupported security state. Drive may be secured when it should be unsecured.	Check the security state of the drive. Perform cryptographic erase or secure operation as needed.
Auto-Configuration Enabled	The requested operation cannot be completed because of a secured auto-configure setting.	The auto-configuration option is enabled.	Change the auto-configuration setting to the default (Unconfigured) setting then retry the operation.