In the left pane, click Hardware
Diagnostics, and then click Export SupportAssist
Collection.
On the Terms and Conditions page, read the conditions and select the I agree to allow
Technical Support to use tech support report data option.
Click Next.
Lifecycle Controller checks the availability
of hardware, operating system and application data, and RAID controller
logs, and then displays the options listed in step 5. If the operating
system and application data, or RAID controller logs are unavailable,
the relevant options are grayed out. The duration to collect the selected
data is displayed next to the options listed in step 5.
On the Select Report Data page, select the options for which you want to create a SupportAssist
Collection:
Hardware — Collects data
pertaining to the server and component inventory, firmware installed
on the server, configuration information, and hardware logs.
RAID Controller Logs —
Contains information about the storage logs.
Operating System and Application Data — Contains information about the operating system and application.
The OS and application data may contain sensitive and personal information.
You can choose to exclude this data while collecting the information.
NOTE: OS and
Software application data is enabled only if this data
is already collected and cached using the OS collector tool on iDRAC.
Lifecycle Controller only retrieves the cached data. For more information
on collecting OS and Software application data using the OS collector tool in iDRAC, see the Integrated Dell
Remote Access Controller (iDRAC) User’s Guide at www.dell.com/esmmanuals.
Click Next.
On the Select Export Settings page, type or select the required information and click Next.
For information about the fields on this page, see the Online
Help by clicking Help in the upper-right corner of the
Lifecycle Controller application.
On the Summary page,
verify your selections and click Finish.
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