If you have to work with Dell technical support on an issue with
a server but the security policies restrict direct Internet connection,
you can provide technical support with necessary data to facilitate
successful troubleshooting of the problem without having to install
any software or download tools from Dell and without having access
to the Internet from the server operating system or Lifecycle Controller.
You can send the report from an alternate system and make sure that
the data collected from your server is not viewable by unauthorized
individuals while sending it to technical support.
You can generate a health report of the server and using Lifecycle
Controller, you can export the report to a location on the management
station (local) or to a shared network location such as Common Internet
File System (CIFS) or Network File Share (NFS). You can then share
this report directly with technical support.
NOTE: SupportAssist Collection
feature is supported on the 12th generation PowerEdge servers with
iDRAC and Lifecycle Controller version 2.10.10.10 or later.
Lifecycle Controller allows you to collect data from
the following options:
Hardware
Software controller logs
OS and Software application data
NOTE: OS
and Software application data is enabled only if this
data is already collected and cached using the OS collector tool on
iDRAC. Lifecycle Controller displays this option along with the time
stamp of data collection. You can select this option to retrieve the
cached data available on the server. For more information on collecting OS and Software application data using the OS collector
tool in iDRAC, see the Integrated Dell Remote Access Controller
(iDRAC) User’s Guide at www.dell.com/esmmanuals.
SupportAssist Collection is exported in the standard
ZIP format. The report contains information that is similar to the
information available in the DSET report such as:
Hardware and inventory for all components
System, Lifecycle Controller, and
component attributes
BIOS boot order information
Installed and available component firmware
versions
vFlash SD card partition information
Fresh Air and component statistics
(for applicable servers)
Operating system and application information
Active Lifecycle Controller logs (archived
entries are not included)
Component hardware logs
Trace logs
Storage controller logs
After Lifecycle Controller exports the SupportAssist Collection
file, you can delete information that you do not want to share with
technical support. Each time the data is collected, an event is recorded
in the Lifecycle Controller Log. The event includes information such
as the interface used, the date and time of export, and iDRAC user
name.
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