Dell PowerVault ME5 Series Administrator's Guide

Download system logs

Perform the following steps to download the system logs:

1. In the PowerVault Manager, prepare to use FTP/SFTP:
   1. Determine the network-port IP addresses of the system controllers. See Configuring controller network ports.
   2. Verify that the FTP/SFTP service is enabled on the system. See Enabling or disabling system-management settings.
   3. Verify that the user you will log in as has permission to use the FTP interface. The same setting allows a user to transfer files using both FTP and SFTP. See User settings.
2. Open a Command Prompt (Windows) or a terminal window (UNIX) and go to the destination directory for the log file.
3. Using the FTP/SFTP port specified in the system services settings, enter:
   sftp -P <port. <controller-network-address> or

   ftp <controller-network-address>

   For example:

   sftp -P 1022 10.235.216.152

   or

   ftp 10.1.0.9

4. Log in as a user that has permission to use the FTP/SFTP interface.
5. Make sure the client is in binary transfer mode. Enter:
   binary
6. Enter:
   get logs <filename>.zip

   where <filename> is the file that contains the logs. Dell recommends using a filename that identifies the system, controller, and date.

   get logs Storage2_A_20120126.zip

   In FTP, wait for the message Operation Complete to appear. No messages are displayed in SFTP; instead, the get command returns once the logs collection is finished.

7. Quit the FTP/SFTP session.
   NOTE The log files must be extracted from .zip file to view them. To examine diagnostic data, view store_yyyy_mm_dd__hh_mm_ss.logs file first.