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Dell FluidFS V3 NAS Solutions For PowerVault NX3500, NX3600, And NX3610Administrator's Guide

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Troubleshooting Active Directory Configuration

Description

Unable to add Active Directory users and groups to CIFS shares.

Cause

Probable causes may be:

  • Unable to ping the domain using FQDN.
  • DNS may not be configured.
  • NTP may not be configured.

Workaround

When configuring the system to connect to an Active Directory domain:

  1. Ensure that you use FQDN and not the NETBIOS name of the domain or IP address of the domain controller.
  2. Ensure that the user has permissions to add systems to the domain.
  3. Use the correct password.
  4. See DNS Configuration tab and enter the correct information.
  5. Configure the NTP information and ensure that the system time matches the domain time.
  6. If multiple NAS systems are used, ensure that you set different NETBIOS names. The system defaults to CIFS Storage as the name.
  7. Ensure that you select Authenticate users' identity via Active Directory and local users database .

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