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Dell FluidFS V3 NAS Solutions For PowerVault NX3500, NX3600, And NX3610Administrator's Guide

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Using the Escalation Account

If Dell Technical Support Services needs to perform remote troubleshooting, but an administrator is unable to access the FluidFS Manager Client or CLI to enable the support account, you can use the escalation account instead. The escalation account is enabled using the enableescalationaccess account, which requires VGA console access.

  • CAUTION: Dell strongly recommends that you do not attempt to use the escalation account. Operations performed as the escalation user are for advanced remote troubleshooting to resolve critical system issues only. Misuse of this account can damage the FluidFS cluster and/or its data.
  • NOTE: Connect a monitor to the NAS controller’s VGA port and connect a keyboard to one of the NAS controller’s USB ports.
  1. From the command line, at the login as prompt, enter enableescalationaccess.
  2. at the Password prompt, enter N@sst0r3
  3. Respond to the prompt to specify the number of minutes to keep the escalation account enabled.
  4. Type Yes to the prompt confirming that you want to enable the escalation account. You are returned to a login prompt and the escalation account is enabled.
  5. Type escalation at the login as prompt.
  6. Type N@sst0r3 at the Password prompt.

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