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Unisphere and Unisphere Central 2020 R1 Administrator's Guide

Troubleshoot Directory Service Discovery

The Data Collector attempts to automatically discover the closest directory service based on the network environment configuration. Discovered settings are written to a text file for troubleshooting purposes. If discovery fails, confirm that the text file contains values that are correct for the network environment.

Steps

  1. On the server that hosts the Data Collector, use a text editor to open the file C:\Program Files\Dell EMC\Storage Manager\msaservice\directory_settings.txt.
  2. Confirm that the values listed in the directory_settings.txt file match the network environment.
  3. If the file contains incorrect values, make configuration changes to correct the issue.
    1. Confirm that the server that hosts the Data Collector is joined to the correct Domain.
    2. Make sure that DNS SRV records are correctly configured.
    3. Use Data Collector to discover the directory service again.
  4. If the previous step did not correct the issue, select the Enable Manual Configuration checkbox and manually configure directory service settings. If necessary, contact technical support for assistance.

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