Dell ThinOS 2211, 2208, and 2205 Administrator’s Guide

Verify the Skype for Business connection status

1. Install the correct connector on the Citrix Virtual Desktop or Virtual Apps Server.
2. Install the Citrix package on the ThinOS device.
3. Connect the audio or video devices.
   NOTE:Disable the USB redirection for audio or video devices.
4. Connect to a Citrix desktop and start the Skype for Business application.
5. Check the RTOP (bow-tie) icon in the system tray on the taskbar of the virtual desktop.
6. Open the About page from the RTOP icon in the system tray and verify the connection attributes.
   If the remote RealTime Media Engine version matches the mediaEngine.Net version, the status is displayed as Connected.
7. Verify the Settings option from the RealTime connector icon.
8. Verify the audio and video devices from the Skype For Business client menus.
9. Establish the video and audio calls.
10. Answer the calls by either clicking the mouse or using the headset button.
11. Click the RealTime connector icon and verify the call statistics.
    For more information about verifying your installation and the collecting troubleshooting information, see the Citrix documentation at docs.citrix.com.