Device Menu

Get full access.

Create Account

Dell Encryption

Identify your device for latest drivers, check support services status and personalized support.

Dell Encryption

Identify your device for latest drivers, check support services status and personalized support.

Identify your product

Get support notifications

Change device

Dell Encryption

Dell Encryption Articles

Articles

15 out of 488 shown

488 out of 488 shown

Dell Products: How to Create a Support Request Online for Your, In-warranty Dell Product

This article explains the procedure to open a Service request using the Dell support page. Updated MAY 06, 2025 ID: 000132371

Dell Encryption Gets Stuck and Shows "Provisioning keys and policies for logged in user"

This article provides information about Dell Encryption getting stuck and showing "Provisioning keys and policies for logged in user" error message. Updated APRIL 24, 2025 ID: 000219478

Computer Fails to Boot After Enabling Dell Encryption’s Pre-Boot Authentication

The computer fails to boot when enabling the Pre-Boot Authentication for Dell Encryption Enterprise Self-Encrypting Drive or Full Disk Encryption with Secure Boot enabled. Updated APRIL 22, 2025 ID: 000214969

Dell Data Security Thunderbolt Dock TB16 Technical Advisories

This article covers known issues and resolutions for endpoints using thunderbolt dock TB16 and Dell Data Security (formerly Dell Data Protection) products. Updated APRIL 16, 2025 ID: 000125040

Dell Data Security Server Network and Firewall Requirements

Learn about Network and firewall requirements for installing Dell Security Management Server and Dell Security Management Server Virtual. Updated APRIL 08, 2025 ID: 000126032

Operating System Failure with Dell Encryption and Symantec Endpoint Protection

When both Dell Encryption and Symantec Endpoint Protection 14.x are installed, an operating system failure may be experienced during computer operation. Updated MARCH 24, 2025 ID: 000125093

Microprocessor Side-Channel Vulnerabilities "Meltdown" and "Spectre" (CVE-2017: 5715, 5753, 5754): Impact on Dell Data Security Solutions

Dell Data Security and the Impact of Meltdown and Spectre. Updated MARCH 20, 2025 ID: 000125160

How to Identify the Version of the Dell Data Security Master Installer

Learn how to identify the version of the Dell Data Security (formerly Dell Data Protection) master installer by following these step-by-step instructions. Updated MARCH 12, 2025 ID: 000124917

How to Run the Dell Data Security Uninstaller

Learn how to uninstall Dell Data Security and Dell Data Protection products using the Dell Data Security Uninstaller. Updated MARCH 11, 2025 ID: 000125052

Automated Asset Discovery - Security and Data Management

Information and standards on Automated Asset Discovery- Security and Data Management. Updated MARCH 06, 2025 ID: 000204728

Part of This App Has Been Blocked Error Using Dell Encryption

Dell Encryption Enterprise and Dell Encryption Personal may encounter a Smart App Control prompt stating that "Part of this app has been blocked." Updated FEBRUARY 28, 2025 ID: 000204621

How to Identify the Dell Data Protection Secure Lifecycle Version

Learn how to identify the version of Dell Data Protection Secure Lifecycle by following these instructions. Updated FEBRUARY 21, 2025 ID: 000131633

How to Apply Patches to Dell Security Management Server Virtual

Learn about how to install patches for Dell Security Management Server Virtual or Dell Data Protection Virtual Edition by following these instructions. Updated FEBRUARY 21, 2025 ID: 000124819

Find the BitLocker Key Identifier for a Drive Protected by Dell Encryption BitLocker Manager

This article provides information about locating a BitLocker key identifier for a drive protected by Dell Encryption BitLocker Manager. Updated FEBRUARY 21, 2025 ID: 000180649

How to Manage Entitlements for Dell Data Security

Learn about how to add entitlements for Dell Data Security or Dell Data Protection with these step-by-step instructions. Updated FEBRUARY 18, 2025 ID: 000124899

How to Identify a File's SHA-256 Hash for Security Applications

Learn about how to identify a file’s SHA-256 hash by following these instructions. Hashes can be used to exclude a file in security applications. Updated FEBRUARY 06, 2025 ID: 000130826

How to Install Dell Security Management Server

Learn how to install Dell Security Management Server by following these step-by-step instructions. Updated FEBRUARY 03, 2025 ID: 000124912

Error ERR-5040 After Operating System Upgrade on Dell Security Management Server

After upgrading Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition), you may receive the following errors in Policy Proxy and Compatibility Server logs. Updated FEBRUARY 03, 2025 ID: 000126181

Self-Encrypting Drives Vulnerabilities (CVE-2018-12037 and CVE-2018-12038): Mitigation steps for Dell Encryption products

Solid state drive Vulnerability 395981 what are the Mitigating Concerns. Updated FEBRUARY 03, 2025 ID: 000130689

USB devices that are protected with Dell Encryption Enterprise Media display an error message of "All encryption key material has been deleted"

USB external media provisioned with Dell Encryption Enterprise Media (formerly Dell Data Protection | External Media Edition) cannot be accessed and the message "All encryption key material has been deleted" is displayed to the user. Updated FEBRUARY 03, 2025 ID: 000130995

Dell Encryption Enterprise Policy Based Encryption Displays a Blank or White Local Management Console in VMware Workstation

When Dell Encryption (formerly Dell Data Protection | Encryption) is installed on a Windows 10 virtual machine within VMware Workstation with Accelerated 3D graphics, you may have an issue with running .net applications, such as the Local Management Console (LMC). Updated FEBRUARY 03, 2025 ID: 000125069

How to Override the HTTP Timeout During Activation of Dell Encryption

Customers experiencing slow server response times during activation may have the activation fail because the timeout period to communicate with the server expires. Updated FEBRUARY 03, 2025 ID: 000125855

Dell Security Management Server Front-End System Requirements

Learn about the system requirements that must be met when installing the Dell Data Security front-end server. Updated FEBRUARY 03, 2025 ID: 000125967

Dell Full Disk Encryption System Requirements

System requirements must be met when installing Dell Full Disk Encryption. Updated JANUARY 16, 2025 ID: 000124241

Retrieve a BitLocker Recovery Password or Key Package Using the Dell Data Security Recovery Portal

This article guides you through the process to retrieve your BitLocker recovery password or key package, from the Dell Data Security Recovery Portal, for a BitLocker protected drive managed by the Dell Security Management Server. Updated JANUARY 14, 2025 ID: 000187915

How to Collect Network Traces During PBA Boot for Dell Encryption Self-Encrypting Drive Manager and Dell Full Disk Encryption

This article describes the process for collecting Pre Boot Authentication (PBA) network traces for Dell Encryption Enterprise Self-Encrypting Drive Manager (formerly Dell Data Protection | Self-Encrypting Drive Manager) and for Dell Full Disk Encryption PBA. Updated JANUARY 10, 2025 ID: 000129613

What is SDUser in Dell Encryption

This article describes what the SDUser is in Dell Encryption (formerly Dell Data Protection | Encryption). Updated JANUARY 10, 2025 ID: 000131035

What is Advanced Support for Software?

Advanced Support for Software is a custom support offering that assigns an Advanced Support Expert (ASE) to a customer, allowing for personalized support for the below listed Dell Data Security products in their environment. Updated JANUARY 10, 2025 ID: 000182254

How to Create a Domain or Third-Party Certificate for Dell Data Security

A certificate may be created for a Dell Data Security (formerly Dell Data Protection) server using these instructions. Updated DECEMBER 18, 2024 ID: 000125477

How to Run WSDeactivate on Dell Encryption Enterprise

WSDeactivate can be run on Dell Encryption Enterprise (formerly Dell Data Protection Enterprise Edition) by following these instructions. Updated DECEMBER 18, 2024 ID: 000126182

How to Enable and Disable the Firewall for Dell Security Management Server Virtual

Learn to disable and enable the Dell Security Management Server Virtual (formerly Dell Data Protection Virtual Edition) firewall with these instructions. Updated DECEMBER 18, 2024 ID: 000123814

Dell Threat Defense System Requirements

Learn about the system requirements that must be met to install Dell Threat Defense on Windows or Mac. Updated DECEMBER 05, 2024 ID: 000126848

Dell Encryption and Windows 11 24H2 Shutdown and Hibernate No Longer Function as Expected

When Dell Encryption v11.10 is installed on Windows 11 24H2 the Hibernate function does not put the computer into hibernation, and shutdown does not shut the computer down. Updated NOVEMBER 19, 2024 ID: 000250577

How to Configure the Dell Security Management Server

Learn how to configure the Dell Security Management Server after installation by following these instructions. Updated NOVEMBER 13, 2024 ID: 000124919

How to Enable Remote Database Access to Dell Security Management Server Virtual

Learn how to configure the database of Dell Security Management Server Virtual (formerly Dell Data Protection Virtual Edition) for remote database access. Updated NOVEMBER 11, 2024 ID: 000126126

An Error Message Referencing a Missing File Named CredDB.CEF or CredDB2.CEF Appears on Login When Dell Encryption is Installed

On computers with Dell Encryption installed, a prompt may be seen referencing a "file not found" when a user logs in to Windows. Updated NOVEMBER 11, 2024 ID: 000130821

How to Resolve Dell Security Management Server Virtual Low Disk Space

Learn how to resolve low disk space in Dell Security Management Server Virtual (formerly known as Dell Data Protection Virtual Edition). Updated NOVEMBER 04, 2024 ID: 000130764

Functions of Dell Data Security Administrative Utilities

This article provides a support reference for Dell Encryption (formerly Dell Data Protection | Encryption) software administrative tools and utilities. Updated NOVEMBER 04, 2024 ID: 000130665

How To Access Microsoft Windows Installer in Safe Mode

Microsoft Windows Installer does not run while in Safe Mode, this means that programs cannot be installed or uninstalled in safe mode without giving a specific command using msiexec using command prompt. Updated NOVEMBER 04, 2024 ID: 000129428

How to Create a Bootable WinPE USB for Dell Encryption Enterprise or Dell Encryption Personal

Learn how to create a Dell Data Security WinPE bootable USB for Dell Encryption Enterprise or Dell Encryption Personal by following these instructions. Updated NOVEMBER 01, 2024 ID: 000130809

How to Collect Logs for Dell Threat Defense

Learn how to collect logs for Dell Threat Defense on Windows or Mac by following these instructions. Updated OCTOBER 30, 2024 ID: 000131359

How to Download the Dell Encryption Enterprise or Dell Encryption Personal Recovery Bundle

Learn about how to download the LSA recovery bundle for use with Dell Encryption Enterprise and Dell Encryption Personal. Updated OCTOBER 29, 2024 ID: 000130800

Dell Data Security External Media Shield System Requirements

Learn about the system requirements for the Dell Data Security (formerly Dell Data Protection) External Media Shield for Windows or Mac. Updated OCTOBER 21, 2024 ID: 000127054

How to Reset Dell Security Management Server Virtual Built-In User Passwords

Learn how to reset user account passwords in Dell Data Security Management Server Virtual (formerly Dell Data Protection Virtual Edition) when the current password is unknown. Updated OCTOBER 11, 2024 ID: 000133161

How to find the Service Tag for Dell Software

Information on what the service tag is on your Dell Data Security software and how to find this. Updated OCTOBER 07, 2024 ID: 000119325

What is Dell Encryption Enterprise or Personal Self-Encrypting Drive Manager

Dell Encryption Enterprise Self-Encrypting Drive Manager (formerly Dell Data Protection Self-Encrypting Drive Manager) is a client application that is managed by a Dell Data Security server. Dell Encryption Personal Self-Encrypting Drive Manager is a locally managed client application. Updated OCTOBER 04, 2024 ID: 000129523

Dell Data Protection Personal Edition Activation Fails with Error 0x65b

While attempting to activate a new user, the Dell Data Protection | Personal Edition v8.0 log may display the error code 0x65b. This is a Microsoft error code meaning "ERROR_FUNCTION_FAILED." Updated OCTOBER 02, 2024 ID: 000129448

Open Port 49152 When Activation of Dell Security Management Server Fails in a Multiple Firewall Network Environment

This is how to configure the firewalls between domains or forests on multiple firewall network environments. Updated OCTOBER 02, 2024 ID: 000126184

Dell Endpoint Security Smartcard Configuration Guide

This guide helps an administrator configure their environment and offers guidance to configure SmartCard Authentication. Updated OCTOBER 02, 2024 ID: 000126656

How to Test Dell Encryption Enterprise and Dell Encryption Personal with Windows 10 and Windows 11 Feature Updates

This article covers the methodology for testing Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) or Dell Encryption Personal (Dell Data Protection | Personal Edition products with Windows 10 and Windows 11 feature updates. Updated OCTOBER 02, 2024 ID: 000129461

How to Modify Dell Data Security Uninstaller Values for Forensic Key Download

This article explains how to modify the Dell Data Security Uninstaller values for forensic key download using two registry entries. Updated OCTOBER 02, 2024 ID: 000218564

Dell Encryption End of Sale Important Information

This article discusses Dell Encryption End of Sale. Updated SEPTEMBER 27, 2024 ID: 000205264

How To Un-Remove devices from Dell Data Security Server

This article discusses how to unremove a device from Dell Security Management Server and Dell Security Management Server Virtual. Updated SEPTEMBER 26, 2024 ID: 000145269

Multiple Deployed Instances of Dell Security Management Server Virtual May Receive the Same IP Address

Deploying multiple v10.2.14 to 11.1.1 Dell Security Management Server instances that obtain an IP address with DHCP results in duplicate IP addresses being assigned. Updated SEPTEMBER 19, 2024 ID: 000191828

How to Configure SQL for Dell Security Management Server

Learn to configure a SQL server for use with Dell Security Management Server (formerly Dell Data Protection Enterprise Edition) with these instructions. Updated SEPTEMBER 16, 2024 ID: 000124909

How to Download WinPE for Dell Encryption Enterprise or Dell Encryption Personal

Dell Data Security WinPE recovery images may be downloaded by following these instructions. Updated SEPTEMBER 12, 2024 ID: 000130790

How to Identify the Dell Encryption Enterprise or Dell Encryption Personal Recovery Bundle Version

Learn how to identify the version of the Dell Encryption Enterprise or Dell Encryption Personal local security administrator (LSA) recovery bundle by following these instructions. Updated SEPTEMBER 09, 2024 ID: 000130796

Dell Recommended Policies for Dell Encryption Enterprise BitLocker Manager

Dell Encryption Enterprise BitLocker Manager (formerly Dell Data Protection | BitLocker Manager) offers protection and security by leveraging Microsoft's integrated full volume encryption protocol, commonly referenced as BitLocker. Updated SEPTEMBER 06, 2024 ID: 000125922

Dell Encryption BitLocker Manager Removable Drives Encrypted as Fixed Drives

This article provides steps to stop Dell Encryption BitLocker Manager from encrypting removable media as a fixed disk in v10.2.2 or later. Updated SEPTEMBER 06, 2024 ID: 000123358

How to Create an FTP User in Dell Security Management Server Virtual

Learn how to create a file transfer protocol user in Dell Security Management Server Virtual (formerly Dell Data Protection Virtual Edition) by following these instructions. Updated SEPTEMBER 06, 2024 ID: 000131898

How to Install Dell Full Disk Encryption

Learn about how to install Dell Full Disk Encryption in Windows by using the command-line interface (CLI). Updated SEPTEMBER 05, 2024 ID: 000125137

How to Download Dell Encryption Enterprise or Dell Encryption Personal

Learn how to download Dell Encryption Enterprise or Dell Encryption Personal by following these instructions. Updated AUGUST 30, 2024 ID: 000124914

How to Download Dell Security Management Server

Learn how to download Dell Security Management Server and Dell Security Management Server Virtual by following these instructions. Updated AUGUST 29, 2024 ID: 000125146

How to Download the Dell Data Security Uninstaller

Learn how to download the Dell Data Security Uninstaller by following these instructions. Updated AUGUST 29, 2024 ID: 000130754

Policy Templates in Dell Encryption Personal

Compare policy template options in Dell Encryption Personal (formerly known as Dell Data Protection Personal Edition). Updated AUGUST 27, 2024 ID: 000125500

Dell Encryption and Windows 11 24H2 Compatibility Issue

This article discusses when Dell Encryption v11.9 or earlier is installed on Windows 11 24H2, the computer may no longer boot. Updated AUGUST 27, 2024 ID: 000228094

Dell Encryption Enterprise and Personal Self-Encrypting Drive Manager Hardware System Requirements

Learn about the hardware system requirements to install Dell Encryption Enterprise or Personal Self-Encrypting Drive Manager. Updated AUGUST 26, 2024 ID: 000126855

Dell Encryption Enterprise and Personal Self-Encrypting Drive Manager Software System Requirements

Learn about the software system requirements to install Dell Encryption Enterprise or Personal Self-Encrypting Drive Manager. Updated AUGUST 23, 2024 ID: 000123665

Dell Encryption Enterprise and Personal Vault Corruption Causes Empty Sweep Times to be Reported

If the SDE vault becomes corrupted in Dell Encryption Enterprise and Personal versions earlier than v10.9, empty sweep times are reported. Updated AUGUST 21, 2024 ID: 000190108

Dell Encryption External Media Dialog Customization

This article describes how to customize Dell Encryption External Media (formerly Dell Data Protection | External Media Edition), using an XML file. Updated AUGUST 21, 2024 ID: 000131588

How to Disable Cross-Site Scripting Vulnerability on Dell Security Management Server

How to Disable Cross-site scripting (XSS) Vulnerability on Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition). Updated AUGUST 21, 2024 ID: 000131014

High CPU Usage When Running Dell Encryption

Customers running Dell Encryption may notice high CPU usage in the system process. Updated AUGUST 21, 2024 ID: 000190525

Cannot Add SD Cards or Other Media Cards to EMS Device Allowlist

Allowlisting for Removable Devices allows you to manage what devices that receive the encryption policy. When attempting to locate PNP ID for SD cards or other media cards when following the steps in reference article, no PNP ID is present or the PNP ID does not identify the media card. Updated AUGUST 21, 2024 ID: 000191034

Resource Usage Higher than Expected After Upgrading Dell BitLocker Manager to Version 11.1

A workflow change that was made in Dell BitLocker Manager 11.1 may result in increased resource utilization after upgrading an endpoint previously encrypted with BitLocker. Updated AUGUST 21, 2024 ID: 000191035

Product Life Cycle (End of Support and End of Life) Policy for Dell Data Security

Dell Data Security product life cycle stages indicate whether products are Active, End of Sale, End of Maintenance, End of Support, or End of Life (EOL). Updated AUGUST 20, 2024 ID: 000128563

Dell Security Management Server Virtual Accessing the Postgres Database Using pgAdmin

In order to change the database of a Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition), you have to access postgres. This can be done in command line, but third-party tools such as pgAdmin can provide a better experience. Updated AUGUST 14, 2024 ID: 000131368

How to resolve issues with Symantec Endpoint Encryption errors with solid state drives

How to resolve issues with Symantec Endpoint Encryption errors with solid state drives (SSD). Updated AUGUST 13, 2024 ID: 000148092

Endpoints Running Dell Encryption Enterprise and Windows 7 Get Error Message CMGShield service terminated unexpectedly

Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) v10.2.1 running on Windows 7 gets the error "Windows must now restart because the CMGShield service terminated unexpectedly" on endpoints. Updated AUGUST 13, 2024 ID: 000130894

What is Dell Full Disk Encryption

Learn about and find resources for Dell Full Disk Encryption, a client application that is used for encrypting an endpoint. Updated AUGUST 12, 2024 ID: 000126198

Dell Data Protection Enterprise Edition and Webroot can have conflicts without proper exclusions

This article provides information about how to add exclusions to add to Dell Data Protection | Enterprise Edition and Webroot to resolve compatibility issues. Updated AUGUST 08, 2024 ID: 000126762

Dell Data Protection Virtual Edition Operating System Log File and Debian Log Files are Not Included in the Support Files Rollup Bundle

This article provides the locations of Debian and syslib updater log files for Dell Data Protection | Virtual Edition v9.1 Server. Updated AUGUST 08, 2024 ID: 000126478

Dell Security Management Server and Virtual Server SSL and TLS Certificate Minimum Requirements

This document is to assist customers with the minimum requirements to request SSL/TLS certificates for use by the Dell Data Security server. Updated AUGUST 08, 2024 ID: 000124821

How to enable Secure Hibernation in Windows 10 Creators Update with Dell Encryption

How to enable secure hibernation in Windows 10 Creators update with Dell Encryption. Updated AUGUST 08, 2024 ID: 000130048

How to Allow Third-Party Credential Provider when Dell Encryption Pre-Boot Authentication Environment is Enabled

This article discusses how to allow third-party credential providers when the Dell Encryption Pre-Boot Authentication (PBA) environment is enabled. Updated AUGUST 08, 2024 ID: 000130152

Dell Encryption Uninstaller Fails with a Generic Error Due to active Pre-Boot Authentication

This article describes the failure of the Dell Encryption Uninstaller on endpoints with active Pre-Boot Authentication (PBA). Updated AUGUST 08, 2024 ID: 000190605

How to Install Dell BitLocker Manager

Learn how to install Dell BitLocker Manager or Dell Data Protection BitLocker Manager by following these instructions. Updated AUGUST 08, 2024 ID: 000123815

Core server Fails or stops unexpectedly in Dell Data Protection Enterprise Edition

This article explains how to identify when .net fails and causes the Dell Data Protection | Enterprise Edition Core server to become unresponsive or stop unexpectedly. Updated JULY 23, 2024 ID: 000130505

Error Messages While Attempting to Write Data to CD or DVD Media with Dell Encryption Installed

Customers may receive error messages while attempting to write data to CD or DVD media on endpoints with Dell Encryption (formerly Dell Data Protection | Encryption) installed. Updated JULY 23, 2024 ID: 000124973

Windows System Restore is not Supported on Dell Encryption Endpoints

Windows System Restore is not supported on endpoints with Dell Encryption (formerly Dell Data Protection | Encryption) installed. Updated JULY 23, 2024 ID: 000124975

BAD_SYSTEM_CONFIG_INFO or SESSION3_INITIALIZATION_FAILURE Error on a Dell Encryption Enterprise or Dell Encryption Personal Protected Endpoint

Dell Encryption Enterprise and Dell Encryption Personal BAD_SYSTEM_CONFIG_INFO and SESSION3_INITIALIZATION_FAILURE errors can be resolved by following these instructions. Updated JULY 23, 2024 ID: 000126735

How to Reinstall Dell Encryption Using Previous Keys

This article provides information how to reinstall Dell Encryption (formerly Dell Data Protection | Encryption) using previous keys. Updated JULY 23, 2024 ID: 000125049

How to Move the SQL Database for Dell Security Management Server to a Different SQL Server

This article covers how to move the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition Server) structured query language (SQL) database to another SQL Server. Updated JULY 23, 2024 ID: 000126174

Dell Encryption Enterprise and Dell Encryption Personal Best Practices: Windows 10 Feature Update or Migration

This article identifies which versions of Dell Encryption Enterprise Shield (formerly Dell Data Protection | Enterprise Edition Shield) and Dell Encryption Personal (formerly Dell Data Protection | Personal Edition) are fully compatible with Windows 10. Updated JULY 23, 2024 ID: 000125419

Compliance Reporter Returns Error Code 404 on a Dell Security Management Server and Virtual Server

In Dell Security Management Server Virtual and Security Management Server (formerly Dell Data Protection | Enterprise Edition and Virtual Edition) compliance reporter returns error code 404. Updated JULY 23, 2024 ID: 000130718

Dell Security Management Server Enterprise and Virtual Compatibility Server Failing to Start with a Padding Failure

How To Fix Compatibility Server failing to start - Padding failure in Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition or Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition). Updated JULY 23, 2024 ID: 000126673

Dell Encryption and Fingerprint Logon Delays with Some Models

This article includes information about Dell Encryption (formerly Dell Data Protection | Encryption) and fingerprint login delays with some models. Updated JULY 23, 2024 ID: 000126659

Resolving Dell Data Protection Encryption Uninstallation Error - Decrypt Agent TEMP Registry Key

This article describes the solution to a common error message received during the Dell Data Protection removal process affecting users upgrading to Windows 10. Updated JULY 23, 2024 ID: 000132874

Decrypting a Dell Data Protected Drive Without Uninstalling Dell Data Protection Personal Edition

This article provides a walkthrough of the decryption process without uninstalling Dell Data Protection | Personal Edition. Updated JULY 23, 2024 ID: 000125212

Upgraded Dell Data Protection Shield Fails to Reactivate

A Dell Data Protection shield may fail to reactivate when upgraded from a v8.13 and earlier. Updated JULY 23, 2024 ID: 000124749

Continuous EAP Prompts in Dell Encryption Personal

Dell Encryption Personal (formerly Dell Data Protection | Personal Edition) Continuously prompts for the Encryption Admin Password (EAP) after upgrade to Dell Data Protection | Personal Edition 8.13. Updated JULY 23, 2024 ID: 000124939

Unable to Activate Agent on Dell Security Management Server Enterprise Using Self-Signed Certificates

When using a self-signed certificate in Dell Security Management Server Enterprise (formerly Dell Data Protection | Enterprise Edition server unable to activate the agent. Updated JULY 23, 2024 ID: 000124931

AlertReminder Error in Dell Security Management Server Virtual v9.11 Upgrade

During a Dell Security Management Server Virtual v9.11 Upgrade, you might receive an 'alertReminder' Error. Updated JULY 23, 2024 ID: 000130512

Dell Security Management Server Virtual Running in Disconnected Mode Attempts to Pull Updates from the Cloud

This article provides instructions on how to direct Dell Security Management Server Virtual back to the local repository if it is attempting to pull updates from the cloud rather than from the local repository. Updated JULY 23, 2024 ID: 000130886

Allowlisting Removable Media After It Has Been Encrypted by Dell Encryption Enterprise External Media Requires Data Recovery

Dell Encryption Enterprise External Media (formerly Dell Data Protection | External Media Edition) requires data recovery after Allowlisting removable media that has been encrypted. Updated JULY 23, 2024 ID: 000130885

How to Resolve a Conflict with Trend Micro and Dell Encryption

This article provides instructions on how to resolve a conflict between Trend Micro and Dell Encryption (formerly Dell Data Protection | Encryption). Updated JULY 18, 2024 ID: 000126049

Importing PFX fails with parseAlgParameters error

When trying to update the certificate, using the Server Configuration Tool or Java keytool, on Dell Security Management Server the process fails with a parseAlgParameters error when the PFX is encrypted with AES256-SHA256. Updated JULY 15, 2024 ID: 000200901

How to Add an Active Directory Endpoint Group in the Dell Security Management Server

This article discusses how to add an Active Directory Endpoint Group in Dell Security Management Server (formerly Dell Data Protections Server). Updated JULY 02, 2024 ID: 000124771

Dell Encryption Removal Agent Unable to Decrypt OneDrive On-Demand Files

Due to the way Windows handles On-Demand files, the Dell Encryption (formerly Dell Data Protection | Encryption) Removal Agent is unable to decrypt these files. Updated JULY 02, 2024 ID: 000126530

Dell Encryption Enterprise Self-Encrypting Drive Manager and Dell Full Disk Encryption Common Recovery Scenarios

This article contains instructions for common recovery scenarios in Dell Encryption Enterprise Self-Encrypting Drive Manager and Dell Full Disk Encryption. Updated JULY 02, 2024 ID: 000124976

Users with Dell Encryption Enterprise Shield may lose access to files after password change

This article provides information regarding users with Dell Encryption Enterprise Shield (formerly Dell Data Protection | Enterprise Edition Shield may lose access to files after password updates with Web based password change tools. Updated JULY 02, 2024 ID: 000126055

Dell Encryption Workflows

This article includes the workflows showcasing how the clients activate and what services, ports, and communication methods are leveraged. Updated JULY 02, 2024 ID: 000126663

How to Perform an Active Directory Domain Migration for Dell Security Server

How to do an Active Directory domain migration in Dell Data Protection | Enterprise Edition. Updated JULY 02, 2024 ID: 000178442

Reputation and Permission Recommendations in VMware Carbon Black Cloud

When VMware Carbon Black Cloud is running, applications that are run on the endpoints may have requirements to have specific exclusions for anti-virus solutions. Below are the recommendations for Dell developed applications. Updated JULY 02, 2024 ID: 000189281

Dell Encryption Self-Encrypting Drive Manager and Dell Full Disk Encryption Recovery Scenarios for Forgotten Password

Basic instructions to help users pass Pre-Boot Authentication (PBA) in case they forgot their password when using Dell Encryption Self-Encrypting Drive Manager and Dell Full Disk Encryption. Updated JULY 02, 2024 ID: 000189791

Pending Reboot Operation Error When Extracting Child Installers from Dell Encryption

You receive a pending reboot operation error when extracting the child installers from the master installer. Updated JULY 02, 2024 ID: 000189914

DSA-2024-227: Security Update for a Dell Security Management Server Vulnerability

Dell Security Management Server remediation is available for an arbitrary code execution vulnerability in PostgreSQL that could be exploited by malicious users to compromise the affected system. Updated JULY 01, 2024 ID: 000225287

How to Reset Google Authenticator for Multi Factor Authentication in Dell Security Management Server

When Multi Factor Authentication with Google Authenticator is enabled, it may be necessary to reset a user’s Google Authenticator. Updated JULY 01, 2024 ID: 000199488

How to Identify the Dell Data Security Server Version

The version of Dell Security Management Server and Dell Security Management Server Virtual may be identified by following these instructions. Updated JUNE 19, 2024 ID: 000125147

How to Access Dell Security Community Forums

Ever wanted to ask a question of your fellow Dell Security users or get support without having to call in? Our Dell Security Community Forums are a free support option for the busy admin. Updated JUNE 19, 2024 ID: 000129697

How to set the Dell Security Management Server to Block or Ignore a Configured Domain

If on a Dell Security Management Server with multiple domains defined, a child domain or a parent domain is inadvertently added, they are not able to be removed. How to block or ignore a configured domain in Dell Security Management Server. Updated JUNE 19, 2024 ID: 000124103

Dell Data Security and Dell Data Protection Product Names

Learn about the history of Dell Data Security and Dell Data Protection product names including encryption, threat protection, incident response, and more. Updated JUNE 19, 2024 ID: 000124906

Dell Data Security Product Service Descriptions

This article describes the various services and functionalities for the Dell Data Security line of products. Updated JUNE 19, 2024 ID: 000124845

Computers with a Self-Encrypted Drive and Activated PBA Display a Black Screen Before Log In

Hybrid sleep causes a black screen for sixty seconds before the Windows login screen is displayed on computers with Self-Encrypted Drive's with activated Pre-Boot Authentication (PBA). Updated JUNE 19, 2024 ID: 000130709

Dell Encryption May Become Unresponsive with a High Number of Activated Users

Dell Encryption (formerly Dell Data Protection | Encryption) may become nonresponsive when a high number of users are activated on a single device. This nonresponsiveness may result in an operating system failure (Blue Screen error) on the device. Updated JUNE 19, 2024 ID: 000125053

USB 3.0 ports should not be used to create a PBA log file for troubleshooting Dell Data Protection Enterprise Edition

When capturing the Pre-Boot Authentication (PBA) log file for troubleshooting on to a USB flash drive, do not use the newer USB 3.0 ports. Updated JUNE 19, 2024 ID: 000125026

Dell Encryption Enterprise Shield Will Not Activate on a Dell Computer Without a Service Tag in the BIOS

Dell System Without a service tag in the BIOS does not activate Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition). Updated JUNE 19, 2024 ID: 000126685

What is Dell Encryption Personal?

Dell Encryption Personal (formerly Dell Data Protection | Personal Edition) is a client application that manages policy locally. Updated JUNE 18, 2024 ID: 000126114

How to Disable Server Encryption for Dell Data Protection Enterprise Edition

This article discusses how to disable server encryption for Dell Security Management Server (formerly Dell Data Protection Enterprise Edition). Updated JUNE 18, 2024 ID: 000124745

Dell Encryption scales improperly with UI resolution

Dell Encryption (formerly Dell Data Protection | Encryption) scales improperly on 4k displays when scaling is set to 250% in Windows 10. Updated JUNE 18, 2024 ID: 000124977

Dell Encryption managing a Self-Encrypting Drive experiencing Blue Screens when transitioning power states

When transitioning power states on an endpoint where Dell Encryption Enterprise (formerly Dell Data Protection | Encryption) is managing a Self-Encrypting drive my cause blue screens to occur. Updated JUNE 18, 2024 ID: 000124776

Blue Screen After Installing Microsoft Office Update with Dell Encryption Installed

After Installing Microsoft Office Update for May 29, 2019 Endpoints Running Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) or Dell Encryption Personal (formerly Dell Data Protection | Personal Edition) Experience 0x7e SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Blue Screen. Updated JUNE 18, 2024 ID: 000130896

How to Allow End Users Access to the Dell Data Security Recovery Portal on Dell Security Management Server and Dell Security Management Server Virtual

This article outlines how to assign the role that allows end users access to the Dell Data Security Recovery Portal. Updated JUNE 18, 2024 ID: 000187920

Dell Keyboard with Smartcard Not Detected in PBA

In Pre-boot authentication (PBA), Dell keyboards with Smartcard scanners are not detected. Updated JUNE 18, 2024 ID: 000124748

How to Export Dell Encryption Management Agent Inventory to an XML File

This article explains how to configure the Dell Encryption Management Agent to dump the inventory it is uploading to the Dell Security Management Server to an XML file. Updated JUNE 18, 2024 ID: 000130898

Dell Security Management Server Advanced Threat Tab Is Empty

The Advanced Threats tab in the Dell Security Management Server remote console is showing no data. Updated JUNE 18, 2024 ID: 000188278

Fix Invalid Provider Type Specified in Dell Security Management

Resolve error Invalid provider type specified when attempting to install the Dell Security Management Server software or importing a new certificate in the Server Configuration Tool. Updated JUNE 17, 2024 ID: 000124734

Do not encrypt *vmem files when using VMware workstation on a shielded machine

If using VMware workstation on a Shielded endpoint, users must exclude the *vmem files from encryption, or it makes the snapshots unusable. When reverting the snapshot, the guest operating system blue screens and is unstable. Updated JUNE 11, 2024 ID: 000126693

How to Prevent External access for Dell Data Protection External Media Edition

When using external media outside the company infrastructure, you can prevent access to encrypted data using Dell Encryption External Media (formerly Dell Data Protection | External Media Edition). Updated JUNE 03, 2024 ID: 000124862

Dell Encryption Removal Considerations and Best Practices

There are multiple methods to successfully decrypt and remove the Dell Encryption suite of products. This article helps offer insight, guidance, and best practices to the overall removal process of all Dell Encryption Solutions. Updated JUNE 03, 2024 ID: 000215137

How To Modify Policies on the Dell Data Protection Server

How to modify policies on the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) and Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition). Updated JUNE 03, 2024 ID: 000126696

Security Policies Considerations When Enabling the Single Sign-On (One Step log in) Option in Dell Encryption

This article addresses several considerations which apply to enabling Single Sign-On (one-step log in) option in Dell Endpoint Security Suite Enterprise and Dell Encryption (formerly Dell Data Protection | Encryption). Updated JUNE 03, 2024 ID: 000130732

Cached User Credentials are not Working for Endpoints with Dell Encryption Enterprise

Once Dell Encryption Enterprise Policy Based Encryption is installed, the user is unable to unlock the endpoint leveraging the cached credential. Updated JUNE 03, 2024 ID: 000185556

How To Configure Self-Encrypting Drives for Zoom Cards on Dell X9 Towers

How to ensure proper configuration of Dell Encryption Enterprise Self-Encrypting Drives (Dell Data Protection | Self-Encrypting Drive) for Zoom cards on Dell X9 Towers. Updated MAY 30, 2024 ID: 000124119

External Devices Not Working with Dell Encryption Pre-Boot Authentication

Resolve devices (LAN, mouse, keyboard) not recognized by Dell Encryption pre-boot authentication (PBA). Updated MAY 30, 2024 ID: 000124818

How to Export Shield Inventory Uploads to a File from Dell Policy Proxy

This article discusses how to have the Dell Encryption Enterprise shield (formerly Dell Data Protection | Enterprise Edition shield) create a file of the inventory from the Policy Proxy server. Updated MAY 30, 2024 ID: 000129632

Dell Data Protection Encryption Device enters a boot loop after hibernating

This article includes information regarding a constant boot loop after battery drains with Dell Data Protection | Encryption installed. Updated MAY 23, 2024 ID: 000125930

Microsoft Live Account Will Not Activate in Dell Encryption Personal or Dell Encryption Enterprise

This article helps resolve an issue for users that receive the error message, "Unable to Configure for Encryption," during the initial setup of Dell Encryption Personal, or Dell Encryption Enterprise in Windows 8, 8.1 and 10. Updated MAY 23, 2024 ID: 000124722

Dell Encryption Agent Reporting a Different Hostname in Dell Data Security Server Console

This article provides steps to correct an issue with inventory reporting as the wrong hostname with Windows clients. Updated MAY 20, 2024 ID: 000187320

WinVerifyTrust Errors Within the Dell Data Security Console -Logs

The device may not properly register, when installing the Encryption Management Agent on a device. Updated MAY 20, 2024 ID: 000123249

Dell Data Protection Enterprise Edition Compliance Reporter Stops Responding

This article includes instructions to resolve the issue when Dell Data Protection | Enterprise Edition v9.2 Compliance Reporter stops responding when running a date-dependent report. Updated MAY 17, 2024 ID: 000125923

"No valid method" error in PBA when Self-Encrypting Drive or Hardware Crypto-Accelerator and SmartCard combination

This article includes information regarding PBA authentication error after the Self-Encrypting Drive or Hardware Crypto-Accelerator and SmartCard has been configured. Updated MAY 17, 2024 ID: 000126129

How to Hide Overlay Icons Dell Encryption

Dell Encryption (formerly Dell Data Protection | Encryption) process to hide overlay icons. Updated MAY 14, 2024 ID: 000129952

Dell Security Management Server Compatibility Server Generating a "CSS session not initialized"

This article describes a situation where the Compatibility Server service is not starting in Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) because the Dell Encryption (formerly Dell Data Protection | Encryption) client was installed on the server, generating a "CSS session not initialized" error in the logs. Updated MAY 13, 2024 ID: 000124718

What to Exclude in an Anti-virus Application for Dell Encryption

Specific directories, files, and extensions must be excluded within an anti-virus product when using Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) or Dell Encryption Personal (Dell Data Protection | Personal Edition). Updated MAY 13, 2024 ID: 000126046

What is the Current Overage Buffer for Dell Security Management Servers Entitlements or CALs?

What is the current overage buffer for Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) and Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition) Entitlements or Cal's? Updated MAY 08, 2024 ID: 000124731

Error During Install with Dell Data Protection Enterprise Edition Installed on a Non-Boot Disk

This article provides a resolution to the Key Store Backup Error that occurs during install with Dell Data Protection | Enterprise Edition v9.0 that is installed on a non-operating system boot disk. Updated MAY 08, 2024 ID: 000125926

Dell Encryption Enterprise Requires System32 .EXE’s to be Excluded

Dell Encryption Enterprise (formerly Dell Data Protection Enterprise Edition) exclusions can be added for System32 .EXEs by following these instructions. Updated MAY 08, 2024 ID: 000125667

Dell Data Protection Encryption Reboot Prompt off Screen on Latitude 7280

This article describes a situation when Dell Data Protection | Encryption is installed on a Dell Latitude 7280, after a sweep the reboot prompt appears off the screen and cannot be clicked. Updated MAY 08, 2024 ID: 000125013

Error Pulling Large Key Bundles for Dell Encryption

This article describes how to adjust settings to pull large key bundles for Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) using the Dell Encryption Admin Utilities. Updated MAY 08, 2024 ID: 000124744

Troubleshooting Shield Protected Status

Overview of the protected calculation for shield and how to identify the cause for a device showing unprotected. Updated MAY 08, 2024 ID: 000124735

Dell Encryption FIPS Compliance

The Federal Information Processing Standards (FIPS) are a ruleset that outline methods for how data is handled and processed by encryption algorithms on endpoints and across various communication channels. Dell Encryption leverages multiple encryption libraries, with the core encryption aspects controlled by a configurable cryptographic library. Updated MAY 08, 2024 ID: 000126015

Long Boot Time in PBA Using Dell Encryption Enterprise After Switching Networks

A customer may report that they have to wait for three or more minutes until they can enter their credentials in the Pre Boot Authentication environment on the first boot after the computer was connected to a network with a different IP range (for example 192.168.1.X as company network and 192.168.178.X as private network). Updated MAY 08, 2024 ID: 000186109

Users are Deleted from PBA Database

Users may be deleted from the PBA database on computers with a Self-Encrypting Drive (SED). Updated MAY 07, 2024 ID: 000124860

Upgrade of Dell Security Management Server Virtual Fails Due to Time Zone Options

This article describes an issue where an upgrade of Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition) fails because specific time zone options have been removed. Updated MAY 07, 2024 ID: 000124092

Dell Encryption and Absolute Do Not Report Encryption Product

The Absolute console may not properly report Dell Encryption for the Encryption Product, hen using Dell Encryption and Absolute. Updated MAY 07, 2024 ID: 000130927

EMAgent Causing Excessive Load on Dell Security Management Server

Under certain conditions, the Dell Encryption Management Agent (EMAgent) starts server check-ins every minute. This may cause excessive traffic to the Dell Security Management Server (formerly Dell Data Protection Server) resulting in high resource utilization and possible service crashes. Updated MAY 07, 2024 ID: 000130879

How to Configure the Dell Security Management Server to Display the BIOS Serial Number

A configuration change can be made on the backend Dell Security Management Server to allow the BIOS serial number to be displayed as the endpoint serial number instead of the Baseboard (motherboard) serial number. Updated MAY 07, 2024 ID: 000129452

Decrypt Agent Does Not Follow Policy-Based Encryption Rules When Performing the Decryption Sweep

The Decrypt Agent does not follow Policy-Based Encryption rules (policy-defined exclusions or inclusions) defined at the server when performing the decryption sweep during uninstall of Dell Encryption. Updated MAY 07, 2024 ID: 000187394

Switching SATA Modes: AHCI to RAID on Dell Data Security Windows Computers

Learn how to switch SATA modes from AHCI to RAID on Dell Data Security Windows computers. Follow step-by-step guidance for a smooth transition. Updated MAY 06, 2024 ID: 000124714

How to Change the Hyperlink Destination for Advanced Threat Protection Event Summary Bulletins

Advanced Threat Protection Event Summary Bulletins hyperlink destination can be changed by following these steps. Updated MAY 06, 2024 ID: 000124099

Dell Encryption EmAgent Install Results in an Error Window with text "1:"

Dell Encryption EmAgent Install Results in an Error Window with text "1:" Updated MAY 06, 2024 ID: 000130925

Windows Credential Manager Stops Working With Error Code 0x80070003

After installing Dell Encryption Enterprise Policy Based Encryption and SDE, the Windows Credential Manager stops working with error code 0x80070003. The System cannot find the path that is specified. Updated MAY 03, 2024 ID: 000130912

Dell Security Management Server Syslog and SIEM guide

This article describes the Security Information and Event Management integration process. Updated APRIL 30, 2024 ID: 000124929

What is Dell Encryption Enterprise

Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) is a client encryption application managed by a Dell Data Security server. Updated APRIL 30, 2024 ID: 000130430

How to enable SDE policies on Self-Encrypting Drives

How to Enable System Data Encryption (SDE) Encryption for Dell Encryption Enterprise or Dell Encryption Personal on computers with Self-Encrypting Drives. Updated APRIL 29, 2024 ID: 000125023

Unable to Activate Dell Encryption Endpoints through a Dell Security Management Front End Server

After upgrading the Dell Security Management Server to 11.5, Dell Encryption clients can no longer activate through Front End servers. Updated APRIL 26, 2024 ID: 000204787

Dell Data Protection Encryption detecting internal disks as removable

This article discusses endpoints detecting internal disks as removable in Dell Data Protection Encryption. Updated APRIL 26, 2024 ID: 000129774

PBA Fails to Activate on Endpoints Using Dell Self-Encrypting Drive Manager

On an endpoint equipped with a compatible Self-Encrypting Drive, the PBA fails to activate if the required version of Microsoft Visual C++ 2015 is not properly installed. Updated APRIL 15, 2024 ID: 000130921

How to Enable HSTS on the Dell Security Manager Proxy Server

The Dell Security Manager Proxy Server can show an HSTS vulnerability when security scanned. Updated APRIL 15, 2024 ID: 000209524

TPM Ownership is taken where it is not wanted or needed

Dell Encryption (Formerly Dell Data Protection | Encryption) takes ownership of the Trusted Platform Module (TPM), when it is not in use. Updated APRIL 15, 2024 ID: 000129959

Failure to update the IP Allowlist when Changing the IP Address of a Dell Security Management Server Can Trigger the DoS Filter

Dell Data Protection implements the Jetty DoS filter with an IP allowlist which is configured to include the server’s own IP address during setup. Updated APRIL 15, 2024 ID: 000129956

How to Set Group Policy Object on a Domain Controller to Enable Dell Encryption Entitlements

This article explains how to set Group Policy Objects (GPO) on domain controller to enable Dell Encryption (formerly Dell Data Protection | Encryption) entitlements. Updated APRIL 15, 2024 ID: 000130312

Sync Users at PBA Activation

All users are not being synced to PBA during activation on v8.12 client with the policy of "Sync Users at PBA Activation" enabled. Updated APRIL 15, 2024 ID: 000129960

Dell Encryption External Media Allowlisting Guide

Allowlisting Guide for Dell Encryption External Media (formerly Dell Data Protection | External Media Edition). Updated APRIL 15, 2024 ID: 000131004

Dell Encryption Error 0x3eb occurs during user activation

This article describes what happens in Dell Encryption (formerly Dell Data Protection | Encryption) when you receive an error 0x3eb during user activation. Updated APRIL 15, 2024 ID: 000126041

Policy Files and Default Encryption Keys in Dell Encryption

The following are policies that users commonly customized depending upon their network environment. Updated APRIL 15, 2024 ID: 000125064

After Recovery the Administration and Security Consoles Show That Pre-Boot Authentication Is Still Active

The pre-boot Authentication (PBA) is automatically deactivated, after performing a recovery. The Administration and Security Consoles do not immediately reflect the deactivation. Updated APRIL 11, 2024 ID: 000130823

After Sending the "WIPE" command, is it possible to recover a Self-Encrypting Drive

What recovery options are there for the data on a Self-Encrypting Drive driver after the 'WIPE' command has been sent from the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) Remote Management Console. Updated APRIL 11, 2024 ID: 000130817

Dell Encryption User Profile Service fails the login

This article describes what to do when Dell Encryption (formerly Dell Data Protection | Encryption) User Profile Service fails the login. Updated APRIL 11, 2024 ID: 000124968

Dell Security Management Server User is Unable to log in to the Management Console with Only Forensic or Policy Admin Roles

Dell Security Management Server (formerly Dell Data Protection Enterprise Edition) user is unable to log in to the management console with only forensic or policy admin roles. Updated APRIL 11, 2024 ID: 000125228

How to configure Dell Data Protection Enterprise Edition and Virtual Edition Compliance Reporter

This article walks you through configuring the Dell Data Protection | Enterprise Edition and Virtual Edition Compliance Reporter. Updated APRIL 11, 2024 ID: 000125952

User disabled Dell BitLocker Manager reenables after five minutes

End users can disable Dell BitLocker Manager (formerly Dell Data Protection | BitLocker Manager), but it automatically reenables after 5 minutes. Updated APRIL 11, 2024 ID: 000130714

Upgrade from Dell Data Protection External Media Edition to Dell Data Protection Enterprise Edition fails and displays dialog requesting Dell Data Protection Personal Edition Entitlement

This article provides information about what to do if the upgrade from Dell Data Protection | External Media Edition to Dell Data Protection | Enterprise Edition fails and a dialog box displays requesting the Dell Data Protection | Personal Edition Entitlement. Updated APRIL 11, 2024 ID: 000130989

Dell Data Protection Encryption endpoint with SED showing as "Not Protected" in Remote Management Console

If a machine has the Dell Data Protection | Encryption client that is installed with a Self-Encrypting Drive and has System Data Encryption (SDE) policy that is enabled, the endpoint's "EndPoint Protection Status" is read as "Not Protected," in Dell Enterprise Server's Remote Management Console. Updated APRIL 11, 2024 ID: 000129499

Performance Issues with Sophos and Dell Encryption

This article provides information regarding Sophos Anti-Virus with Dell Encryption (formerly Dell Data Protection | Encryption). Updated APRIL 11, 2024 ID: 000126029

Dell Data Protection Virtual Edition Server v9.2 failed to retrieve domain

When opening the settings for a domain in the WebUI, you may receive a message which says "Failed to Retrieve Domain." Updated APRIL 11, 2024 ID: 000126166

Exception Activating PBA - CreateDataBaseFailed - Hynix SC300 M.2 Hard Drive

Computers with Hynix SC300 M.2 hard drives may not be able to activate PBA, and they also receive an Exception activating PBA - CreateDataBaseFailed message in log files. Updated APRIL 11, 2024 ID: 000124932

Dell BitLocker Manager Fails to Start Encrypting

While running Dell Encryption (formerly Dell Data Protection | Encryption) v8.13 on Windows 10 (on both Legacy and UEFI BIOS settings), Dell BitLocker Manager (formerly Dell Data Protection | BItLocker Manager) might fail to start encrypting. Updated APRIL 11, 2024 ID: 000124803

Applications displaying squares and "random" characters instead of text after enabling System Data Encryption

This article provides information about applications displaying squares and "random" characters instead of text, after enabling System Data Encryption (SDE). Updated APRIL 11, 2024 ID: 000124728

Dell Encryption Enterprise is Missing the Locally Cached MSI Error Occurs During Upgrade

During an upgrade of Dell Encryption Enterprise (Formerly Dell Data Protection | Enterprise Edition), you may receive the error "The currently installed Dell Encryption is missing the Locally Cached MSI" or "The currently installed Dell Data Protection | Encryption is missing the Locally Cached MSI." Updated APRIL 11, 2024 ID: 000124941

Recovery Required When Provisioning Advanced Threat Prevention in Dell Security Management Server

A Recovery Required error may occur when provisioning the Advanced Threat Prevention service in Dell Security Management Server (formerly Dell Data Protection Server). Updated APRIL 11, 2024 ID: 000124117

EMS Allowlist Feature Not Working as Expected in Dell Encryption v8.17.0, 8.17.1 and 8.17.2

Known issue in Dell Encryption may not allowlist PNP Devices that are specified in the EMS allowlist policy. Updated APRIL 11, 2024 ID: 000124111

Dell Security Management Server Core Server, Key Server, and Dell ACL Services are Not Running on Server Restart

After a reboot when upgrading to v10.2.3, the Dell Core Server, Dell Key Server, and Dell ACL Service will not start automatically. Updated APRIL 11, 2024 ID: 000130935

Upgrade for Dell Encryption is Blocked When Updating to 8.17.0 or Later

Starting in version 10.7.0, Dell Encryption checks for the presence of a legacy driver that may not be properly removed when upgrading from previous versions, resulting in older versions of Dell Encryption (formerly Dell Data Protection | Encryption) being blocked during the upgrade. Updated APRIL 11, 2024 ID: 000129454

Dell Security Management Server and Dell Security Management Server Virtual Split DNS Recommendations

Dell Data Security protected devices may reside at times internal to the network, and other times external to the network, it is recommended that administrators implement split DNS. Updated APRIL 11, 2024 ID: 000129439

How to Uninstall Advanced Authentication Post 8.18 Upgrade

The Advanced authentication plug-in that is part of the Dell Data Protection software is no longer installed after the v8.18 build. The advanced authentication plug-in is not be uninstalled, when upgrading an older build of the software to a build later than v8.18. Updated APRIL 11, 2024 ID: 000185272

Resolving VMware HCMon USB Arbitration Driver Error in Dell Encryption

Endpoints receive the error "VMware HCMon USB arbitration driver" running Dell Encryption Enterprise Shield (formerly Dell Data Protection | Enterprise Edition Shield). Updated APRIL 05, 2024 ID: 000126155

Endpoint Is Not Locked After Removal of Smart Card From the Smart Card Reader

The smart card reader does not lock the endpoint after removal. Updated APRIL 04, 2024 ID: 000124971

Log File Directories for Dell Encryption Enterprise and Dell Data Security Servers

Location of log files commonly used for Dell Encryption Enterprise Shield (formerly Dell Data Protection | Enterprise Edition Shield) and Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) maintenance and troubleshooting, Updated APRIL 04, 2024 ID: 000129642

Third-party Legacy Filter Drivers Can Impact Encryption Behavior for External Media When Dell Encryption Enterprise is Installed

Software that uses Legacy type filter drivers, like DLP that monitor External media may cause behavior that leads to External Media data not being encrypted. Updated APRIL 03, 2024 ID: 000185690

Dell Data Protection Encryption installer 1303 error

This article describes an issue with an Installer error "Error 1303.The installer has insufficient privileges to access this directory: C:\Program Files\Dell\Dell Data Protection\Encryption\Local Console." Updated APRIL 03, 2024 ID: 000125048

Dell Encryption products and the Effects of the OpenSSL Vulnerability

This article provides information for the issue: OpenSSL CVE-2014-0160 security vulnerability, otherwise known as the Heartbleed bug and Dell Encryption (formerly Dell Data Protection | Encryption) products. Updated APRIL 03, 2024 ID: 000124969

How to Troubleshoot Dell Data Protection Encryption Activations

This article provides information to assist Service Desks in troubleshooting shield activation failures. Updated APRIL 03, 2024 ID: 000125071

How to Determine the Encryption Status of a Dell Encryption Managed Device

This article outlines the methods for determining the encryption status of Dell Data Security (formerly Dell Data Protection) products, managed by Dell Encryption. Updated APRIL 03, 2024 ID: 000129631

In Dell Data Protection Enterprise Edition How to Troubleshoot Policy Proxy Log Error: Server said, " VFS error. Error putting device inventory file into VFS"

How to troubleshoot Policy Proxy log error: Server said, "VFS error. Error putting device inventory file into VFS" in Dell Data Protection | Enterprise Edition. Updated APRIL 03, 2024 ID: 000126045

How to Force a Dell Encryption Sweep on Windows

This article describes how to force an encryption sweep on an endpoint using Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) or Dell Encryption Personal (formerly Dell Data Protection | Personal Edition). Updated APRIL 03, 2024 ID: 000130499

GPO setting can cause the BitLocker Drive Configuration Tool to fail to properly create a BitLocker partition

Learn how to fix BitLocker Drive Configuration Tool issues caused by GPO settings. Resolve BitLocker partition creation problems for Dell BitLocker Manager. Updated APRIL 03, 2024 ID: 000130713

How to Verify Certificate Type in Dell Encryption

This article provides information for verifying certificate provider types. Updated APRIL 03, 2024 ID: 000126117

Dell Encryption Internal hard drive showing as External

This article includes instructions to resolve the issue when an internal hard drive is showing external. Updated APRIL 03, 2024 ID: 000125921

Active Directory Groups: "group not found" In Dell Security Management Server and Dell Security Management Server Virtual

Following the latest release of the Dell Security Management Server (Formerly Dell Data Protection | Enterprise Edition) or Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition) v9.7 server, Active Directory computer groups can now be used when adding or modifying Endpoint Groups. Updated APRIL 03, 2024 ID: 000124807

How to Identify the Advanced Threat Prevention Tenant ID and Region in Dell Security Management Server

This article explains how to pull the Tenant ID from Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) and Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition). Updated APRIL 03, 2024 ID: 000131606

Dell Encryption Installer Identified as Potential Threat

Dell Encryption v10.6 leverages a method of unpacking files that may be potentially malicious within Windows by Microsoft Defender, or other third-party anti-virus applications. Updated APRIL 03, 2024 ID: 000129449

How To Prevent Windows 10 Feature Updates on Endpoints Protected by Dell Encryption Enterprise

This article describes how to prevent Windows 10 Feature updates from happening on Endpoints protected by Dell Encryption Enterprise. Updated APRIL 03, 2024 ID: 000198056

Dell Encryption Enterprise Shield Error Parsing Key Data

Getting error when attempting to download the key bundle with Offline Admin Tools in forensic mode (CMGAu -f, CMGAd -f, or CMGAlu –f) in Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition). Updated APRIL 01, 2024 ID: 000130494

Dell Encryption Personal Backup Best Practices

This article provides general backup practice recommendations. Updated APRIL 01, 2024 ID: 000129503

How to use Microsoft Utilities on a computer with Dell Encryption Installed

This article is designed to give an understanding of using Microsoft utilities on a computer where Dell Encryption (formerly Dell Data Protection | Encryption) is present. Updated MARCH 27, 2024 ID: 000130511

Invalid and Valid Workflows for upgrading Dell Encryption

These are the invalid and valid upgrade workflows for Dell Encryption. Updated MARCH 26, 2024 ID: 000129587

How Does Dell Encryption Enterprise and Dell Encryption Personal Encrypt Files?

Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) and Dell Encryption Personal (formerly Dell Data Protection | Personal) use policies to encrypt specific files and directories of a computer. This article outlines the workflow for the encryption process. Updated MARCH 21, 2024 ID: 000129796

How to Access the Dell Encryption Personal Local Management Console

How to Access the Local Management Console in Dell Encryption Personal (Formerly Dell Data Protection Personal Edition). Updated MARCH 21, 2024 ID: 000129497

Dell Data Protection Virtual Edition and the effects of the GNU C Library security vulnerability

The effects of the GNU C Library security vulnerability that is known as GHOST vulnerability in Dell Data Protection | Virtual Edition. Updated MARCH 21, 2024 ID: 000130719

Unable to Start Security Server After Updating the Database Password in Dell Security Management Server Virtual

This article describes what to do if you are unable to start the Security Server in Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition) after updating the database password. Updated MARCH 21, 2024 ID: 000130651

Unable to Connect to the Dell Security Management Server When Self-Encrypting Drive is Enabled

This article provides a resolution to the preboot authentication environment in Dell Data Protection | Self-Encrypting Drive being unable to connect to the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) or Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition). Updated MARCH 21, 2024 ID: 000129515

Dell Encryption or Dell Data Protection Encryption and Dell Data Protection Access Should not Reside on the Same System

There is a known interoperability warning for Dell Data Protection Access when installing Dell Encryption (formerly Dell Data Protection Encryption) on the same computer. Updated MARCH 20, 2024 ID: 000125082

Dependency Error During Uninstall of Dell Data Security

During uninstall of Dell Data Security (formerly Dell Data Protection), a dependency error may display. Updated MARCH 15, 2024 ID: 000129590

Dell Data Security Windows Version Compatibility

This article provides information about the Windows version compatibility for Dell Data Security (formerly Dell Data Protection) products. Updated MARCH 11, 2024 ID: 000156050

What is Dell Encryption External Media

Dell Encryption External Media (formerly Dell Data Protection | External Media Edition) is a client encryption application managed by a Dell Data Security server. Updated MARCH 08, 2024 ID: 000126708

What is Dell BitLocker Manager

Learn more about Dell BitLocker Manager with these FAQs. Dell BitLocker Manager is a client application that is managed using a Dell Data Security server. Updated MARCH 06, 2024 ID: 000125518

Exchange ActiveSync Configuration Tool is unable to configure communication with Policy Proxy

This article discusses an issue with the Exchange ActiveSync (EAS) Configuration Tool displaying the error message "Failed to add the OTASync module declaration." during the setup of the Exchange ActiveSync management. Updated MARCH 06, 2024 ID: 000145272

Dell Data Protection Encryption install and uninstall fails on non-English operating system

Any attempt to uninstall Dell Data Protection | Encryption client v8.2.1.5911 on a non-English operating system, either through the setup.exe, .msi, or by a major upgrade, results in a failure that prevents the operation from proceeding. Updated MARCH 06, 2024 ID: 000125939

Removable media storage that Dell Data Protection External Media Edition encrypts

Dell Data Protection External Media Edition encrypts these types of Removable media storage. Updated MARCH 06, 2024 ID: 000131003

Credant Mobile Guardian endpoints are displayed as a Dell Data Protection Encryption endpoint in the management console

Endpoints are displayed as a Dell Data Protection | Encryption endpoints in the management console, when they are Credant Mobile Guardian endpoints. Updated MARCH 06, 2024 ID: 000126062

Dell Encryption External Media Priority

This article explains when external media is encrypted, and what priority the external media encrypts the media. Updated MARCH 05, 2024 ID: 000126169

Upgrading Dell Data Protection Virtual Edition May Fail During Migration Process

This article provides the steps to resolve the Dell Data Protection | Virtual Edition upgrade failure with error: "error migrating database and/or configuration." Updated MARCH 05, 2024 ID: 000131562

Touchpad does not function within the PBA

The Touchpad does not function when in the Dell Preboot Authentication Environment. Updated MARCH 05, 2024 ID: 000130050

Non-activated users with Fast User Switching may lock out their Active Directory account due to infinite authentication attempts

This article provides information regarding Active Directory (AD) account lockouts because of the Dell Data Protection | Encryption client attempting to authenticate a user unsuccessfully an infinite number of times. Updated MARCH 05, 2024 ID: 000130825

General Information About Dell Encryption

This article provides some general information about Dell Encryption (formerly Dell Data Protection | Encryption). Updated MARCH 05, 2024 ID: 000126657

Windows folder redirection files are not encrypted

This article provides information about Microsoft Windows Folder Redirection and how it interacts with Dell Encryption (formerly Dell Data Protection | Encryption). Updated MARCH 05, 2024 ID: 000142864

How To Enable Self-Signed Support for Dell Manager in Dell Encryption

This article provides information about how to configure Dell Encryption (Formerly Dell Data Protection | Encryption) to disable the chain checking of the certificate. Updated MARCH 05, 2024 ID: 000130924

Dell Data Protection Virtual Edition Server Create Certificate Request exits to the Shell

This article provides a workaround when Dell Data Protection | Virtual Edition Server Create Certificate Request exits to the Shell. Updated MARCH 05, 2024 ID: 000130057

Dell Encryption Enterprise Shield for Windows Tray Icon Will Not Display

This article provides information concerning an issue with Shield for Windows tray icon not being displayed. Updated MARCH 05, 2024 ID: 000178777

Error Connecting to Dell Data Protection Local Management Console

A user may experience a message stating Connecting to Dell Data Protection | Encryption and then a blue bar sweeps across the console preventing the user from gaining access to the console, when opening the local management console. Updated MARCH 05, 2024 ID: 000124959

Dell Data Security Shield Modes

This article discusses the Dell Data Security (formerly Dell Data Protection) shield modes. Updated MARCH 05, 2024 ID: 000132837

Dell Data Protection Encryption Message is Displayed "Encryption Administrator Password"

Customer may report an "Encryption Administrator Password" message occurs on every startup or reboot on computers with Dell Encryption (formerly Dell Data Protection | Encryption) installed. Updated MARCH 05, 2024 ID: 000124865

Dell Data Protection Encryption v8.4 new installer file name change and child installer version numbers

Dell Data Protection | Encryption v8.4 includes product with mismatch version numbers along with a new installer name different from past installer naming conventions. Updated MARCH 05, 2024 ID: 000124868

Does the Dell Security Management Server Need to Be a Part of a Domain

This article describes the domain membership requirements of the Dell Security Management Server. Updated MARCH 04, 2024 ID: 000125933

Unprotected Endpoints in Compliance Reporter After Upgrading to Dell Security Management Server

This article provides information about what to expect after upgrading to Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) v8.3.1 and later. Updated MARCH 04, 2024 ID: 000125951

Dell Data Security Products Do Not Support Beta Software

This article discusses why Dell Data Security (formerly Dell Data Protection) products do not support beta software. Updated MARCH 04, 2024 ID: 000125953

How to "Suppress file content notification" in Dell Encryption Enterprise Shield and Dell Encryption Personal

How to "Suppress file content notification" in Dell Encryption Enterprise Shield (Formerly Dell Data Protection | Enterprise Edition Shield) and Dell Encryption Personal (formerly Dell Data Protection | Personal Edition). Updated MARCH 04, 2024 ID: 000126164

Troubleshoot failed activation of Dell Data Protection Encryption by verifying user principal name settings

This article provides information about how to troubleshoot the User Principal Name (UPN) requirement for a failed activation of a Dell Data Protection| Encryption endpoint. Updated MARCH 04, 2024 ID: 000126170

Dell Data Protection Virtual Edition and VMware Tools

This article provides information regarding the installation of VMware Tools version 8 and newer to a Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition). Updated MARCH 04, 2024 ID: 000130721

How to Disable Weak Ciphers in Dell Security Management Server and Virtual Server

This article provides information about how to disable weak ciphers on Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) and Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition). Updated MARCH 04, 2024 ID: 000126232

How to View Pending Policy Changes in the Dell Security Management Server

This article describes how to see the content of the pending policies changes in the Dell Security Management Server before committing them. Updated MARCH 04, 2024 ID: 000130913

Dell Encryption Enterprise and Dell Encryption Personal Local Dell Encryption Console Displays "The wizard was unable to connect to Dell Encryption"

This article describes an issue that can occur if there is a missing or an issue with one of the prerequisites for Dell Encryption, or Microsoft Visual C++ redistributable. Updated MARCH 04, 2024 ID: 000183828

Microsoft Excel Pivot Table Issues after Installing Dell Encryption

DNS Does Not Resolve in Dell Security Management Server Virtual

DNS may no longer work after upgrading to Dell Security Management Server Virtual. Updated MARCH 04, 2024 ID: 000184180

Dell Security Management Server Virtual 10.2.13 Does Not See the 10.2.14 update

After a failed upgrade to v10.2.14, the 1v0.2.13 Dell Security Management Server Virtual may no longer see the v10.2.14 update. Updated MARCH 04, 2024 ID: 000184182

Dell Encryption Displays Sign-in Process Initialization Failure After Windows Updates

When an endpoint is rebooted after Windows 10 Updates that are issued in July 2020 or later, devices with Dell Encryption and policies that encrypt executables within C:\Windows\System32, a message is displayed indicating a sign-in process failure may be seen. Updated MARCH 04, 2024 ID: 000184661

Dell Security Management Server Fails to Export the Reports

This article discusses the cause and the resolution of the Dell Security Management Server failing to export a managed report with a generic error in the Remote Console. Updated MARCH 04, 2024 ID: 000184829

Upgrading from Dell Security Management Server Virtual 10.2.13.13 Fails

Dell Security Management Server Virtual v10.2.13.13 cannot be upgraded to later versions. Updated MARCH 01, 2024 ID: 000181919

Unable to Save Domain Changes in an Organizational Unit Defined Domain

This article helps identify an issue with saving domain changes due to Organizational Unit (OU) declaration. Updated MARCH 01, 2024 ID: 000195613

Dell Encryption on Computers with 12th Gen Intel CPUs May Fail to Boot

This article discusses an issue with Dell Encryption (formerly Dell Data Protection | Encryption), Dell Endpoint Security Suite Enterprise, and Dell Endpoint Security Suite Pro and computers that have Intel 12th generation CPUs. Updated FEBRUARY 16, 2024 ID: 000209809

Data Stored in Box Drive May Result in Data Corruption when using Dell Encryption Enterprise Shield

Encrypted data stored on your computer may become corrupted when using Box Drive to synchronize data to Box.com. Updated FEBRUARY 16, 2024 ID: 000124141

Configuration Conflict Message for ACL Service in the Server Configuration Tool

Configuration Conflict message may appear for the ACL Service when launching the Server Configuration Tool after installing or upgrading Dell Security Management Server to v10.2.1. Updated FEBRUARY 09, 2024 ID: 000130710

Dell Data Protection Virtual Edition logs are showing unwanted email addresses

This article provides information how to remove unwanted email addresses that are showing up in the Dell Data Protection | Virtual Edition logs. Updated FEBRUARY 09, 2024 ID: 000130883

Dell Encryption Removal Agent gets stuck

This article provides a resolution when the Encryption Removal Agent gets stuck. Updated FEBRUARY 05, 2024 ID: 000131047

How to Encrypt CD and DVDs with Dell Data Protection External Media Edition and Port Control System Policies

This article describes how to encrypt all data that is written to an optical drive using Dell Data Protection | External Media Edition. Updated FEBRUARY 05, 2024 ID: 000125074

DSA-2023-235: Security Update for Dell Encryption, Dell Endpoint Security Suite Enterprise, and Dell Security Management InstallShield Vulnerability

Dell Encryption, Dell Endpoint Security Suite Enterprise, and Dell Security Management Server remediations are available for an InstallShield vulnerability that could be exploited by malicious users to compromise the affected system during installation. Updated JANUARY 23, 2024 ID: 000215214

Error Displayed During Upgrade, Endpoint Activations, and Logging into Dell Security Management Server After Upgrading to v9.9.2 or Later

Administrators will be unable to log in to the web console with domain credentials and endpoint activations will fail, after upgrading the Dell Security Management Server to v9.9.2 or later. Installations or upgrades that are attempted while full-text indexing is stopped or does not exist fails. Updated JANUARY 23, 2024 ID: 000125164

"Windows is not genuine" after upgrading from Dell Data Protection Encryption v7.3 to 8.4

After upgrading from Dell Data Protection | Enterprise Edition v7.3 to v8.4, some Windows computers are reporting, "Windows is not genuine" or going into a windows recovery due to registry corruption. Updated JANUARY 23, 2024 ID: 000126179

MSIexec repair when missing C:ProgramDataCredantEMSLogs

If the C:\ProgramData\Credant\EMS\Logs folder is missing, then the MSIexec tool attempts to perform a repair on the Dell Data Protection | Encryption installation. Updated JANUARY 18, 2024 ID: 000126056

Shield log error in Credant Mobile Guardian "Credant files are not valid" or in Dell Data Protection Encryption "Event Engine - Catalog validation failed!"

The error message "Credant files are not valid" for Credant Mobile Guardian or "Event Engine - Catalog validation failed!" Dell Data Protection Encryption means that the encrypted endpoint thinks it has been tampered with and ignores all log in attempts. Updated JANUARY 18, 2024 ID: 000124871

WinPE Recovery May Not Populate Disks on Systems with Windows 11

Dell Encryption WinPE recovery image does not automatically mount drives on computers with Windows 11. Updated JANUARY 17, 2024 ID: 000193709

Dell Security Management Server Virtual Administration Console May be Inaccessible After an Upgrading to v11.6

When upgrading to Dell Security Management Server Virtual v11.6, it is possible to encounter an issue that prevents access to the Administration Console. Updated JANUARY 17, 2024 ID: 000206151

Dell BitLocker Manager Reporting Unprotected After Changing Protector Policy

This article discusses the root cause and resolution to Dell BitLocker Manager (formerly Dell Data Protection | Dell BitLocker Manager) reporting unprotected after changing protected Dell Data Security server (formerly Dell Data Protection server) policy from Configure TPM Startup PIN to Configure TPM Startup. Updated JANUARY 16, 2024 ID: 000129595

Error When Installing or Upgrading the Dell Security Management Server with Secureworks Red Cloak Installed

When installing or upgrading the Dell Security Management Server with SecureWorks Red Cloak installed and enabled, you get an error that prevents Dell Security Management Server from installing or upgrading, with references to the PostGres database that is now leveraged for reporting. Updated JANUARY 16, 2024 ID: 000180527

Dell Security Management Server Virtual Fails to Upgrade with an Error Specifying an Unauthenticated Postgresql Package

This article describes how to resolve the error message stating that the postgresql-contrib-9.5 package could not be authenticated during an upgrade of the Dell Security Management Server Virtual. Updated JANUARY 16, 2024 ID: 000130901

Dell Security Management Server Virtual v.10.2.1.12 Sending "Does Not Exist" Email Alert

This article describes the process of editing a configuration file to correct the script locations for service monitoring on Dell Security Management Server Virtual v10.2.1.12. Updated JANUARY 16, 2024 ID: 000130704

Dell Encryption Enterprise Information Disclosure Vulnerability

Information Disclosure Vulnerability in Dell Encryption Enterprise (formerly Dell Data Protection | Encryption). Updated JANUARY 16, 2024 ID: 000130673

Dell Data Protection Enterprise Edition 9.0.0 server configuration utility crashes on open

This article describes a situation in Dell Data Protection | Enterprise Edition where opening the server configuration utility generates a windows dialog crash screen. Updated JANUARY 16, 2024 ID: 000129930

DNS Resolution in Dell Security Management Server Virtual Fails to Resolve Hostnames for Zones not Hosted on the First Listed DNS Server Entry

On a Dell Security Management Server Virtual with multiple DNS Servers listed in the network configuration, the name resolution fails for hostnames that are not hosted on the first listed DNS Server. Updated JANUARY 16, 2024 ID: 000130829

Windows Update KB4052623 May Cause Boot Failures on Systems Running Dell Encryption Enterprise or Dell Encryption Personal

Devices running Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition), Dell Encryption Personal (formerly Dell Data Protection | Personal Edition), or Dell Encryption Enterprise (formerly Dell Data Protection | Server Encryption) may fail to boot after applying Windows Update KB4052623. Updated JANUARY 16, 2024 ID: 000125096

How to incorporate Dell Encryption in a Windows sysprepped image for VDI Usage

An activated installation of Dell Encryption should not be included on base images, but starting with v8.10.1 it is now possible to install Dell Data Protection and delay the activation until after an image is deployed and boots on a computer and this gets its intended network name and domain membership. Updated JANUARY 16, 2024 ID: 000129990

Pre-boot Authentication displays "Undefined video mode number: ***"

When a monitor is connected to an endpoint through the display port, or the mini display port, directly, or through the E-port replicator, an error may occur at Pre-boot Authentication (PBA). Updated JANUARY 16, 2024 ID: 000125056

In Dell Data Protection Encryption VMware SCSI Drives Other Than C: Are Marked As Removable Media

This article provides information about how to modify the Dell Data Protection | Encryption environment so that VMware may recognize additional storage drives as fixed storage instead of the current removable media designation. Updated JANUARY 16, 2024 ID: 000124944

How to Disable Dell Data Security Password Manager

This article provides steps to disable Password Manager when Dell Encryption Enterprise Self-Encrypting Drive (SED) is installed. Updated JANUARY 16, 2024 ID: 000129517

Unable to access data after using the Managed Migration Utility in Dell Data Protection Personal Edition

This article provides a workaround to access data after using the Managed Migration Utility. Updated JANUARY 16, 2024 ID: 000129501

What To Check If You Receive an Access Denied Message When Accessing a File on an Encrypted System

This article provides information about what to check first when an "Access Denied" error message is received when accessing a file. Updated JANUARY 16, 2024 ID: 000175223

How to Disable OTB Logging in Dell Security Management Server

This article provides information about how to disable on-the-box (OTB) logging on Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition). Updated JANUARY 11, 2024 ID: 000131029

DSA-2023-260: Security Update for a Dell Encryption, Dell Endpoint Security Suite Enterprise, and Dell Security Management Server Vulnerability

Dell Encryption, Dell Endpoint Security Suite Enterprise, and Dell Security Management Server remediations are available for a privilege escalation vulnerability that could be exploited by malicious users to compromise the affected system. Updated JANUARY 09, 2024 ID: 000215881

System Data Encryption Issues with Applications using Microsoft Shadow Copy

Applications that are SDE encrypted and use Microsoft's Shadow Copy to create a virtual snapshot of a volume (hard drive) are not supported. Updated JANUARY 09, 2024 ID: 000124737

Dell Data Protection Encryption self-signed Enterprise Edition certificate error assigning port "x"

This article provides the workaround to resolve the Dell Data Protection | Encryption Enterprise Edition error message "Error assigning port 0 to certificate hostname the parameter is incorrect." Updated JANUARY 08, 2024 ID: 000125224

Users or Devices are not activating properly when pointing to a Dell Security Management Server

This article provides a resolution when users or Devices are not activating properly when pointing to a Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition). Updated JANUARY 08, 2024 ID: 000131043

What does "Inventory Received" on the Dell Remote Management Console and "Last Policy Proxy Sync" and "Inventory Processed" on the Shield Detail Report mean

This article describes the differences between the reporting functions of Inventory Received, Last Policy Proxy Sync, and Inventory Processed. Updated JANUARY 08, 2024 ID: 000124746

System Data Encryption Syntax Incorrectly Entered Will Block Activation of Dell Encryption

This article provides the correct syntax for an often incorrectly entered System Data Encryption (SDE) syntax. When entered incorrectly the Dell Encryption (formerly Dell Data Protection | Encryption) endpoint does not activate. Updated JANUARY 08, 2024 ID: 000125225

Computer is Slow to Wake from Hibernation When Using Dell Full Disk Encryption

A computer encrypted with Dell Full Disk Encryption takes approximately one to two minutes to wake from Windows hibernation. A computer without Dell Full Disk Encryption takes approximately fifteen seconds to wake from hibernation. Updated JANUARY 08, 2024 ID: 000130687

EMSServiceHelper.exe does not automatically launch

Dell Data Protection | Encryption External Media Shield (EMS) user does not receive a password prompt when attempting to access data on an encrypted CD, DVD, or USB media. Updated JANUARY 08, 2024 ID: 000130996

Dell Data Protection Enterprise Edition status update failure during encryption sweep

This article provides information how to resolve issues regarding Dell Data Protection | Enterprise Edition status update failure during encryption sweep. Updated JANUARY 08, 2024 ID: 000124738

Errors Accessing Compliance Reporter in Dell Data Protection Enterprise Edition

This article provides information when users receive a certificate error, 'The security certificate presented by this website was issued for a different website’s address', when accessing the Compliance Reporter. Updated JANUARY 05, 2024 ID: 000130909

Hard link files with NTFS appear corrupt after encryption

Customers that hard link windows files with the encryption policy Common and User may not be able to access the files after a successful encryption sweep. The hard link displays permission errors, and looks like garbled. Updated JANUARY 04, 2024 ID: 000126180

Dell Data Protection Virtual Edition Fails to Update with an SSL Error

An error appears with the message "WGET error: Code 5, Description: SSL verification failure", when attempting to update Dell Data Protection | Virtual Edition. Updated JANUARY 04, 2024 ID: 000130706

Dell Data Protection Server Services Peak at 100% During Vulnerability Scans

Services peak at 100% during vulnerability scans in Dell Data Protection Enterprise Edition or Virtual Edition. Updated JANUARY 04, 2024 ID: 000129394

EMS Service Fails to Start on Non-Shielded Endpoint

EMS service fails to start on a computer without Dell Encryption installed. Updated JANUARY 04, 2024 ID: 000180991

Dell Security Management Server Virtual Diversions Fail to Upgrade to v10.1.0

Dell Security Management Server may fail to upgrade to v10.1.0 if diversions are missing or configured incorrectly. Updated JANUARY 03, 2024 ID: 000130699

DSA-2023-423: Security Update for Dell Security Management Server Apache ActiveMQ RCE Vulnerability

Dell Security Management Server remediation is available for Apache ActiveMQ RCE vulnerability that could be exploited by malicious users to compromise the affected system. Updated DECEMBER 21, 2023 ID: 000220142

Reboot loops in Windows 10 Threshold 2 after installing Dell Data Protection Encryption

Dell Data Protection | Encryption causes windows to get stuck in reboot loops when installed in Windows 10 Threshold 2. Updated DECEMBER 06, 2023 ID: 000124820

How to Perform a General Purpose Key Recovery When User is Unable to Log in Offline

This article shows the steps to perform in order to recover from system access denial when a user cannot log in to an encrypted endpoint that is offline but can log in when connected to the network. Updated DECEMBER 06, 2023 ID: 000124740

Encrypted Endpoint May Crash or Blue Screen When KB2506143 Is Installed

This article provides information about encrypted endpoints with Microsoft KB2506143 installed that may not load the operating system, Blue Screen (Crash Screen), and the user may not be able to access their data. Updated DECEMBER 06, 2023 ID: 000124720

How to Hide the Dell Encryption Management Agent System Tray Icon

This article provides information about how to hide the Dell Encryption and the Dell Encryption Management Agent system tray icons. Updated DECEMBER 06, 2023 ID: 000124879

Cached Credential Unlock Failure with the Error "No Logon Servers Available"

If a user attempts to log in at the Windows login screen with a domain account while they are disconnected from the network, then they may encounter an "No logon servers available" error message and cannot log in. Updated DECEMBER 06, 2023 ID: 000125057

How to Rebuild Dell Data Protection Enterprise Edition Document Store

Dell Data Protection | Enterprise Edition may require the Document Store service to be rebuilt due to service failures. Updated DECEMBER 06, 2023 ID: 000125956

Error Validating Policy Message in Dell Remote Management Console

In version 9.5 and later of Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) and Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition), we get an "Error Validating Policy" message in RMC if there is an existing policy syntax issue. This was reported as an "internal server error" in previous 9.x versions. Updated DECEMBER 06, 2023 ID: 000129785

How Port Control System works with Dell Data Protection External Media Edition

This article describes how the Port Control System works with Dell Data Protection | External Media Edition. Updated NOVEMBER 27, 2023 ID: 000178515

How to Manage Multi-Factor Authentication in the Dell Security Management Server Administration Console

Dell Security Management Server can be configured to require two-factor authentication (2FA) to log in to the administration console. Updated NOVEMBER 22, 2023 ID: 000200440

SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security Products

Learn about how SHA-1 signing certificate expiration and deprecation may affect Dell Data Security (formerly Dell Data Protection) products. Updated NOVEMBER 20, 2023 ID: 000125523

Dell Data Security Signing Certificate Updates

Dell Data Security updates the signing certificate that is used on all developed applications to ensure proper code-signing best practices. Updated NOVEMBER 17, 2023 ID: 000186047

How to Access the Dell Data Security Server Administration Console

The Dell Data Security or Dell Data Protection server administration console may be accessed by following these instructions. Updated NOVEMBER 16, 2023 ID: 000126852

How to Configure the Dell Data Security Server Administration Console

Initial configuration of the Dell Data Security (formerly Dell Data Protection) server administration console may be performed by following these instructions. Updated NOVEMBER 16, 2023 ID: 000129321

Cannot Bind LDAPs in Dell Security Management Server Virtual 11.0 or Later

This article discusses a situation where Dell Security Management Server Virtual v11.0 and later receive the error "unable to connect to the server" when binding LDAPs in Remote Management Console. Updated NOVEMBER 15, 2023 ID: 000205453

DSA-2023-271: Security Update for a Dell Encryption, Dell Endpoint Security Suite Enterprise and Dell Security Management Server Vulnerability

Dell Encryption, Dell Endpoint Security Suite Enterprise, and Dell Security Management Server remediation are available for an insecure operation on Windows junction vulnerability during installation that could be exploited by malicious users to compromise the affected system. Updated NOVEMBER 14, 2023 ID: 000217572

Unable to Boot to Dell Recovery Partition After Encrypting with Dell Encryption

Dell computers shipped with Dell Encryption (formerly Dell Data Protection | Encryption) may not be able to boot into the Dell Recovery partition after activating and encrypting their hard disk. Updated NOVEMBER 14, 2023 ID: 000124872

Endpoint Showing as not Protected in Dell Security Management Console or Remote Management Console when the Shield Shows as In-Compliance

Endpoints show as not protected in Dell Security Management Console or RMC even though the shield console on the endpoint shows as in-compliance. A full sweep has been completed, and the inventory check has finished. Updated NOVEMBER 14, 2023 ID: 000129608

How Dell Encryption Encrypts Cached Credentials

How Cached Credentials are encrypted in Dell Encryption (formerly Dell Data Protection Encryption). Updated NOVEMBER 14, 2023 ID: 000126123

About the Microsoft Exchange ActiveSync (EAS) Management client and Dell Security Management Server or Dell Data Protection Enterprise Edition

This article provides answers to frequently asked questions about the Microsoft Exchange ActiveSync (EAS) Management client that is available and managed through the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) software suite. Updated NOVEMBER 14, 2023 ID: 000130736

How to Disable Trust Chain Check for Credant Manager

When using a self-signed certificate for a Credant Manager policy, it is necessary to disable the trust chain for the certificate used. Updated NOVEMBER 14, 2023 ID: 000129592

How to confirm that the activation is occurring against the proper Server Service and Port Address and Syntax in Dell Data Protection Encryption

An incorrect URL specification may cause activation issues in Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition). The activating device indicates that it cannot connect to server nor activate. Updated NOVEMBER 14, 2023 ID: 000129418

Unable to access Dell Data Protection Enterprise Edition Management Console in Google Chrome

Attempting to access Dell Data Protection | Enterprise Edition Management Console through Google Chrome, Microsoft Silverlight shows a download screen, even if Silverlight has been installed. Updated NOVEMBER 14, 2023 ID: 000125940

Compliance Reporter stuck at "Loading"

When running any report in Compliance Reporter, the web browser stops responding at the Loading prompt and does not progress. Updated NOVEMBER 14, 2023 ID: 000129789

Installing the Dell Security Management Server using an account without SQL permissions causes the Core Server service to not be installed

Dell Enterprise Server installation fails if a SQL account without the required permissions is used for database install-time credentials and the username and password matches those of an account with the required permissions. Updated NOVEMBER 14, 2023 ID: 000129798

Dell Endpoint Security Suite Enterprise and Dell Encryption Enterprise Web Protection Category Codes

Dell Endpoint Security Suite Enterprise or Dell Encryption Enterprise using the web protection feature may leverage website category codes for policy management (block or allow). This article defines each category code. Updated NOVEMBER 13, 2023 ID: 000130929

How to Disable System Integrity Protection for Dell Data Security Mac Products

Learn how to temporarily disable System Integrity Protection (SIP) on your Mac for Dell Data Security and Dell Data Protection products. Updated NOVEMBER 10, 2023 ID: 000126858

Dell LSA Recovery Guide for Dell Encryption Enterprise and Dell Encryption Personal

Learn how to use the Dell LSA recovery bundle to regain access to Dell Encryption Enterprise or Dell Encryption Personal data. Follow this step-by-step guide. Updated NOVEMBER 10, 2023 ID: 000126856

How to Enable Compliance Reporter for Dell Data Security Servers

Compliance Reporter may be enabled on Dell Data Security servers by following these instructions. Updated NOVEMBER 02, 2023 ID: 000156418

How to Back Up PostgreSQL Audit Events for Dell Data Security Servers

Dell Data Security and Dell Data Protection servers can backup PostgreSQL audit events by following these instructions. Updated NOVEMBER 02, 2023 ID: 000124913

What is Dell Security Management Server

Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition Server) is a server application that manages Dell Data Security (formerly Dell Data Protection) products. Updated NOVEMBER 02, 2023 ID: 000129436

How to Disable TLS 1.0 and TLS 1.1 on Dell Security Management Server and Dell Security Management Server Virtual

TLS 1.0 and TLS 1.1 can be disabled on Dell Security Management Server and Dell Security Management Server Virtual by following these instructions. Updated NOVEMBER 01, 2023 ID: 000124196

How to Back Up and Restore Dell Security Management Server

Dell Security Management Server and Dell Data Protection Enterprise Edition Server can be backed up and restored by following these instructions. Updated NOVEMBER 01, 2023 ID: 000124922

How to Extract Child Installers from the Dell Data Security Master Installer

Child installers may be extracted from the Dell Data Security master installer by following these instructions. Updated NOVEMBER 01, 2023 ID: 000124409

Disaster Recovery and High Availability on Dell Data Security Servers

This information may be used to plan for disaster recovery and high availability within Dell Data Security or Dell Data Protection. Updated NOVEMBER 01, 2023 ID: 000126854

How to Install Dell Security Management Server Virtual

Dell Security Management Server Virtual and Dell Data Protection Virtual Edition can be installed by following these instructions. Updated OCTOBER 31, 2023 ID: 000123789

How to Export an Application Signing Certificate in Windows

Learn how to obtain a signing certificate for your application in Windows. Follow this step-by-step guide to export an application signing certificate. Updated OCTOBER 31, 2023 ID: 000126830

How to Install the Dell Data Protection Remote Management Console

The Dell Data Protection Remote Management Console can be installed by following these instructions. Updated OCTOBER 26, 2023 ID: 000175222

Interactive Service Account Requirements for Dell Security Management Server

Interactive service account requirements must be met for Dell Security Management Server. Updated OCTOBER 26, 2023 ID: 000198727

How to Back Up and Restore Dell Security Management Server Virtual

Dell Security Management Server Virtual and Dell Data Protection Virtual Edition may be backed up and restored using these instructions. Updated OCTOBER 26, 2023 ID: 000124658

How to Install Dell Encryption Enterprise

Dell Encryption Enterprise or Dell Data Protection Enterprise Edition can be installed by following these instructions for either the user interface (UI) or the command line (CLI). Updated OCTOBER 25, 2023 ID: 000124911

How to Check for Policy Updates for Dell Data Security

Learn how to check for policy updates for Dell Data Security or Dell Data Protection software by following these instructions. Updated OCTOBER 24, 2023 ID: 000126722

How to Rebuild the Policy Proxy and Message Broker for Dell Data Security Server

Policy Proxy and Message Broker services for Dell Data Security or Dell Data Protection servers may be rebuilt using these instructions. Updated OCTOBER 24, 2023 ID: 000156377

How to Manually Back Up Encryption Keys in Dell Encryption Personal

Encryption keys for Dell Encryption Personal and Dell Data Protection Personal Edition may be manually backed up by following these instructions. Updated OCTOBER 24, 2023 ID: 000126842

How to Schedule Managed Reports for Dell Data Security Servers

Managed reports may be scheduled on Dell Data Security servers by following these instructions. Updated OCTOBER 23, 2023 ID: 000125166

How to Install Dell Encryption External Media

Dell Encryption External Media or Dell Data Protection External Media Edition can be installed by following these instructions. Updated OCTOBER 20, 2023 ID: 000123804

How to Back Up and Restore the Advanced Threat Prevention Certificate for Dell Data Security Servers

The Advanced Threat Prevention certificate may be backed up from the Dell Data Security or Dell Data Protection server by following these instructions. Updated OCTOBER 19, 2023 ID: 000125205

How to Identify the Dell Encryption Enterprise for Mac Version

The version of Dell Encryption Enterprise for Mac or Dell Data Protection Enterprise Edition for Mac may be identified by following these instructions. Updated OCTOBER 19, 2023 ID: 000124916

How to Uninstall Dell Security Management Server

Dell Security Management Server or Dell Data Protection Enterprise Edition Server can be uninstalled by following these instructions. Updated OCTOBER 19, 2023 ID: 000124927

How to Manually Add an Inactive AD User Into The RMC for EMS Recovery

This article describes how to manually add an inactive AD user into the Remote Management Console for EMS recovery. Updated OCTOBER 16, 2023 ID: 000130275

After Upgrading Dell Security Management Server Virtual From v9.11 to 10.0.0.29, Core Server and Inventory Server Fail to Start

This article discusses upgrading Dell Security Management Server Virtual from v9.11 to 10.0.0.29 and the core server and inventory server fails to start. Updated OCTOBER 10, 2023 ID: 000130513

Dell Security Management Server Unable to Download Key Information from Server

This article provides information regarding errors when trying to download Key information from a Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition Server). Updated OCTOBER 03, 2023 ID: 000125033

Dell Data Protection: EMAgent Is set to check every 12 or 2 hours by default

This article contains information about the MinimumCheckinTime setting and on how to change it from its default. Updated OCTOBER 03, 2023 ID: 000130998

Error when attempting to install Dell Encryption with the stand-alone Dell Encryption External Media Service installed

This article contains information about how to resolve the error: Error calling SetupInstallServicesFromInfSection Updated OCTOBER 03, 2023 ID: 000130993

Unable to Activate Users in Dell Encryption or Dell Data Protection Encryption Due to Missing Network Provider Data in Registry

Unable to activate users due to missing Network Provider data in registry in Dell Encryption (formerly Dell Data Protection Encryption). Updated OCTOBER 03, 2023 ID: 000124137

How to Dump a Policy Log to a File in Dell Data Protection Encryption

This article covers how to dump a policy log to a file from Dell Data Protection | Encryption. Updated OCTOBER 03, 2023 ID: 000124733

How to Resolve an Offline Folder Assertion Error Received After an Upgrade to Dell Encryption in v8.3.1

This article provides information about how to resolve the offline folder "assertion failure has occurred" error message that is displayed in the Microsoft Windows Sync Center, "Sync Results" after upgrading to Dell Encryption v8.3.1. Updated OCTOBER 03, 2023 ID: 000124974

Dell Data Protection Encryption Endpoint Inventory Options

This article discusses Dell Data Protection | Encryption endpoint computer inventory options. Updated OCTOBER 03, 2023 ID: 000124874

Running Hyper-V with Dell Encryption installed

This article provides information about the supported recommendations when using Dell Encryption (formerly Dell Data Protection | Encryption) software on an endpoint that is configured with Microsoft Hyper-V enabled. Updated OCTOBER 03, 2023 ID: 000125042

Dell Data Protection Encryption: Exclusions to Prevent LANDesk from Becoming Nonresponsive

This article describes the process that prevents LANDesk from becoming nonresponsive on an endpoint using Dell Data Protection | Enterprise Edition exclusions. Updated OCTOBER 03, 2023 ID: 000126043

Error downloading key material from the Key Server in Dell Data Protection Enterprise Edition

This article discusses Dell Data Protection | Enterprise Edition getting error downloading key material from the Key Server. Updated OCTOBER 03, 2023 ID: 000126040

How To Remove Devices Before End Of Lease in the Dell Security Management Server or Dell Security Management Server Virtual

This article describes how to remove devices from the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) or Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition) before the end of lease. Updated OCTOBER 03, 2023 ID: 000130489

How to Recover a USB device after a user has been removed from AD and exceed the lease period in the Dell Security Management Server web console

This article will describe how to Recover a USB device after a user has been removed from AD and exceed the lease period in the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) web console. Updated OCTOBER 03, 2023 ID: 000130739

Dropbox files are getting encrypted when using Dell Encryption Enterprise Shield

This article answers several frequently asked questions about using Dell Encryption Enterprise Shield (formerly Dell Data Protection | Enterprise Edition Shield) with Dropbox and other cloud sharing applications. Updated OCTOBER 03, 2023 ID: 000130722

How to setup end to end tracing to troubleshoot Core Server certificate issues in Dell Data Protection Enterprise Edition

This article explains how to setup end to end tracing, in Dell Data Protection | Enterprise Edition to troubleshoot core server and console certificate issue. Updated OCTOBER 03, 2023 ID: 000130725

Dell Data Protection External Media Edition Impersonation Failure in Log Files

This article describes impersonation failures in log files when running Dell Data Protection | External Media Edition and the GPO that is responsible for these failures. Updated OCTOBER 03, 2023 ID: 000130994

Dell Encryption Enterprise External Media Sweeps

This article describes the process that occurs when external media is inserted into a computer that has Dell Encryption Enterprise External Media (formerly Dell Data Protection | External Media Edition) enabled. Updated OCTOBER 03, 2023 ID: 000130999

Constant Reboot Prompts on Dell Encryption Enterprise Shield or Dell Data Protection Enterprise Edition Shield

Dell Encryption (formerly Dell Data Protection | Encryption) causes constant reboot prompts. Updated OCTOBER 03, 2023 ID: 000126661

Configuration error 16 when you start Acrobat DC on a machine that is protected with Dell Data Protection Encryption

When first starting a Creative Cloud application such as Acrobat DC on a computer that is protected with Dell Data Protection | Encryption file-folder encryption, you may get a configuration error. Updated OCTOBER 02, 2023 ID: 000126650

Dell Endpoint Security Suite Enterprise Advanced Threat Protection goes "Unknown" after a Windows 10 upgrade

After a Windows 10 upgrade, Dell Endpoint Security Suite Enterprise Advanced Threat Protection goes "Unknown." Updated OCTOBER 02, 2023 ID: 000129804

Endpoints Containing Dell Encryption Enterprise Shield and Absolute Having Performance Degradation

Customer may notice computer performance degradation on an endpoint containing Dell Encryption Enterprise Shield and Absolute. Updated OCTOBER 02, 2023 ID: 000130515

Dell Encryption Enterprise and Dell Encryption Personal Console UI displays _UNMNGD_ and/or _UNINITIALIZED_

Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) or Dell Encryption Personal (formerly Dell Data Protection | Personal Edition) Local Management Console user interface (UI) may inaccurately display "_UNMNGD_" and/or "_UNINITIALIZED _" in the About menu after installing Microsoft Windows cumulative and security updates from or after March 12, 2019. Updated OCTOBER 02, 2023 ID: 000178217

How to Use Dell Encryption LSARecoveryDecrypt Tool

This article describes in what situations that you must use the LSARecoveryDecrypt tool to generate the appropriate registry keys or batch files to enable or disable one of the configuration changes. Updated OCTOBER 02, 2023 ID: 000204606

Bad System Config Info Error on Dell Encryption Enterprise and Personal Endpoints

Devices running Dell Encryption Enterprise or Dell Encryption Personal may resolve BAD_SYSTEM_CONFIG_INFO errors by following these instructions. Updated OCTOBER 02, 2023 ID: 000130827

Dell Encryption Enterprise exclusions for Examplify

This article discusses the exclusions for Examplify in Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition). Updated SEPTEMBER 27, 2023 ID: 000126748

How to Force a Crash Dump on a Computer Running Dell Encryption

How to Force a crash dump on a computer running Dell Encryption (formerly Dell Data Protection | Encryption). Updated SEPTEMBER 26, 2023 ID: 000130694

How to Identify the Dell Encryption Enterprise or Dell Encryption Personal Version

The version of Dell Encryption Enterprise or Dell Encryption Personal may be identified by following these instructions. Updated SEPTEMBER 25, 2023 ID: 000124591

Bash "Shell Shock Vulnerability" in the Dell Data Protection Virtual Edition

This article provides information about the Shell shock Bash Bug CVE-2014-6271 security vulnerability and how it affects the Dell Data Protection | Virtual Edition software. Updated SEPTEMBER 13, 2023 ID: 000129498

How to Uninstall Dell Encryption Enterprise for Mac

Dell Encryption Enterprise for Mac and Dell Data Protection Enterprise Edition for Mac can be uninstalled by following these instructions for either the user interface (UI) or Terminal. Updated SEPTEMBER 07, 2023 ID: 000123776

How to change the Dell Encryption External Media device password

How to change a device password in Dell Encryption External Media (formerly Dell Data Protection | External Media Edition). Updated SEPTEMBER 07, 2023 ID: 000124193

How to update the certificate for Dell Encryption services using an existing certificate in the Microsoft keystore

This article provides information about how to update the certificate for Dell Encryption (formerly Dell Data Protection | Encryption) services using an existing certificate from the Microsoft keystore. Updated SEPTEMBER 07, 2023 ID: 000129597

How to Use Dell Data Protection External Media Edition on Dell Data Protection Enterprise Edition Server

How to use Dell Data Protection | External Media Edition on Dell Data Protection | Enterprise Edition server. Updated SEPTEMBER 07, 2023 ID: 000129422

How To Change The Applied Policy Template in Dell Encryption Personal

This article shows how to change the applied policy template in Dell Encryption Personal (formerly Dell Data Protection | Personal Edition). Updated SEPTEMBER 07, 2023 ID: 000129522

How to Increase Logging in Dell Encryption Enterprise and Dell Encryption Personal

This article provides information to increase logging in Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) and Dell Encryption Personal (formerly Dell Data Protection | Personal Edition). Updated SEPTEMBER 07, 2023 ID: 000129453

Dell Data Protection External Media Edition Service fails When Processing an Encrypted Folder List that is too Large

When processing an encrypted folder list that is too large, the Dell Data Protection | External Media Edition service crashes. Updated SEPTEMBER 07, 2023 ID: 000124208

Dell Encryption does not recommend using a dual boot configuration

This article provides information about the supported recommendations when installing Dell Encryption (formerly Dell Data Protection | Encryption) software on an endpoint that is configured with multiple Operating Systems or dual-boot capabilities. Updated SEPTEMBER 07, 2023 ID: 000129528

SSD performance bottleneck during file write operations in disk's encrypted by Dell Data Protection Encryption

SSD drives encrypted by Dell Data Protection Encryption exhibit a performance bottleneck during file write operations. Updated SEPTEMBER 07, 2023 ID: 000123083

Third-party Applications Trigger Attack Vector Protection in the Shield Driver

Some third-party applications can trigger an attack vector protection event in the shield driver, this results in a blue screen on the shielded computer. Updated SEPTEMBER 07, 2023 ID: 000123087

Dell Encryption Duplicate DCID or MCID in a production environment

Duplicate DCID or MCID in a production environment of Dell Encryption (formerly Dell Data Protection | Encryption) is caused when the shield is part of the corporate image that is pushed to the client, instead of installed after the client has been imaged. Updated SEPTEMBER 07, 2023 ID: 000129511

Dell Security Management Server and Dell Encryption Personal enforces the Port: USB policy on desktops

This article provides information how to disable the USB policy in Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) and Dell Encryption Personal (formerly Dell Data Protection | Personal Edition). Updated SEPTEMBER 06, 2023 ID: 000125947

Compliance Reporter ERROR: Value too long for column email

When trying to add user email addresses for a scheduled report in Compliance Reporter, you may receive an error stating: ERROR: Value too long for column Email. Updated SEPTEMBER 06, 2023 ID: 000129524

How to add SDE Key download to another admin role

This article describes how to add SDE key download to another admin role. Updated SEPTEMBER 06, 2023 ID: 000129527

Dell Encryption Enterprise Self-Encrypting Drive PBA and Static IP Addresses Not Syncing

Dell Encryption Enterprise Self-Encrypting Drive Pre-Boot Authentication environment may stop responding or state "The System Has Failed" When a Static IP address is set. Updated SEPTEMBER 06, 2023 ID: 000129600

Internal or datetime varchar conversion error on non-EN SQL instances

When Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) is installed on a non-English server operating system (French for instance), you may encounter an "internal error" or a "Data access error" in the WebUi console. Updated SEPTEMBER 06, 2023 ID: 000126660

Dell Encryption Personal requires a Windows password to configure encryption

A Windows password is required, to configure encryption when using Dell Encryption Personal (formerly Dell Data Protection | Personal Edition). Updated SEPTEMBER 06, 2023 ID: 000130768

Applications Deployed Using ClickOnce Fail to Launch on Computers Running Dell Encryption Enterprise or Dell Encryption Personal

Applications that are deployed using ClickOnce may fail to launch after a reboot on computers running Dell Encryption Enterprise or Dell Encryption Personal. Updated SEPTEMBER 06, 2023 ID: 000191189

Connection Refused Error When Committing Policy in Dell Security Management Server or Dell Security Management Server Virtual

Committing Policy in v11.1.1 Dell Security Management Server or Dell Security Management Server Virtual returns a Connection Refused error in the administrator console. Updated SEPTEMBER 06, 2023 ID: 000192064

How to Decrypt External Media Managed by Dell Data Security

Dell Data Security and Dell Data Protection software used to manage external media devices can be decrypted by following these instructions. Updated AUGUST 28, 2023 ID: 000126841

Vulnerability scan incorrectly shows Microsoft RDP cert that is assigned to Dell Security Management Server ports

Some security scanners incorrectly detect the Microsoft Remote Desktop Protocol (RDP) cert on Dell Security Management Server ports 8081, 8084, 8443, 8449, 8888. Updated AUGUST 25, 2023 ID: 000124761

How to Collect Logs for Dell Encryption Enterprise for Mac

Logs may be collected for Dell Encryption Enterprise for Mac or Dell Data Protection Enterprise Edition for Mac by following these instructions. Updated AUGUST 23, 2023 ID: 000126826

How to Identify the Dell Encryption External Media Version

The version of Dell Encryption External Media and Dell Data Protection External Media Edition may be identified by following these instructions. Updated AUGUST 16, 2023 ID: 000124924

How to Resolve "Your audit database has reached at least 95% of its maximum allotted storage" Notification in Dell Security Management Server

Dell Security Management Server receives notifications, "Your audit database has reached at least 95% of its maximum allotted storage". Updated AUGUST 14, 2023 ID: 000129620

How to Identify the Dell BitLocker Manager Version

The versions of Dell BitLocker Manager and Dell Data Protection BitLocker Manager may be identified by following these instructions. Updated AUGUST 09, 2023 ID: 000123784

Prevent Dell Encryption Enterprise Self-Encrypting Drive managed endpoints from booting into alternate Operating Systems

This article provides the recommended settings for Dell Encryption (formerly Dell Data Protection | Encryption) when running Dell Encryption on a Self-Encrypting Drive. Updated AUGUST 03, 2023 ID: 000129530

Dell Security Management Server Virtual failure during upgrade

An Error is received during an update of Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition). Updated AUGUST 03, 2023 ID: 000131362

Activation Failed for Dell Encryption Enterprise for Server

When attempting to activate Dell Data Protection | Server Edition, it fails immediately upon entering domain administrator credentials. Updated AUGUST 03, 2023 ID: 000125054

Dell Encryption protected devices fail to boot with Operating System Loader failed signature verification

Devices fail to boot with Operating System Loader failed signature verification when protected by Dell Data Protection | Encryption. Updated AUGUST 03, 2023 ID: 000126406

TLS Communication Issue in Dell Data Protection Virtual Edition

Dell Data Protection Virtual Edition v9.2 and earlier may have issues with TLS Communication. Updated AUGUST 03, 2023 ID: 000126131

Dell Data Protection Enterprise Edition or Virtual Edition Internal error on WebUI when downloading Device Recovery Keys

When attempting to download a recovery key from the remote management console, the web UI gives an internal error, or stops responding and the download fails. This can happen when the hostname of the computer to be recovered ends in any mime type (.au for example). Updated AUGUST 03, 2023 ID: 000131597

Dell Encryption Remote Management Console Page Displays Error Message, "This page can't be displayed"

This article describes how to resolve Dell Encryption Remote Management Console displaying "This page can’t be displayed." Updated AUGUST 03, 2023 ID: 000131363

How to Recover a User that is Locked at the PBA Screen

How to recover a user that is locked at the PBA screen when using Dell Encryption Enterprise Self-Encrypting Drive Manager (formerly Dell Data Protection | Self-Encrypting Drive Manager) or Dell Full Disk Encryption. Updated AUGUST 03, 2023 ID: 000130822

Explanation of Pre-Boot Authentication Commands for Dell Security Server

This article explains the Pre-Boot Authentication commands available from the Remote Management Console and how to locate them. Updated AUGUST 03, 2023 ID: 000124940

Dell Encryption and Dell Endpoint Security Suite Enterprise Security Policy Overwrite Vulnerability

A medium severity issue that malicious users use to is to compromise the affected computer running Dell Encryption or Dell Endpoint Security Suite Enterprise. Updated AUGUST 03, 2023 ID: 000126130

How to Schedule Reporting Emails with Dell Security Management Server

This article provides the steps for configuring reporting using the Dell Security Management Server. Updated AUGUST 03, 2023 ID: 000191447

Dell Management Server Virtual Core Server Does Not Exist Notifications

Recipients of the email notifications are receiving error notifications hourly, when deploying or upgrading the Dell Management Server Virtual to v11.4, and enabling Email Notifications. Updated AUGUST 02, 2023 ID: 000202891

How to Commit Policies for Dell Data Security Servers

Policies may be committed for Dell Data Security and Dell Data Protection servers using these instructions. Updated JULY 28, 2023 ID: 000123779

NTP Service Event: Does Not Exist Email Alert in Dell Security Management Server Virtual

Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition) gets an NTP Service / Event: Does not exist email alert. Updated JULY 06, 2023 ID: 000130506

Dell Security Management Server Virtual Upgrade Fails on Interfaces.d

Upgrading Dell Security Management Server Virtual appliance fails with an error referencing the interfaces.d directory. Updated JULY 06, 2023 ID: 000131146

Microsoft vulnerability updates can cause communication failures in Dell Encryption

Microsoft vulnerability updates can cause communication failures in Dell Encryption (formerly Dell Data Protection | Encryption). Updated JULY 05, 2023 ID: 000126675

Dell Data Protection Enterprise Edition Recovery Install Fails if Proper Backup Directory is Not Used

When performing a recovery install of Dell Data Protection | Enterprise Edition, using manually backed up files instead of the software created backup folder can cause issues with server functionality. Updated JULY 05, 2023 ID: 000126644

.NET Framework Failure on Prerequisite Check During Dell Security Management Server Install or Upgrade

Is .NET Framework 4.7 compatible with Dell Data Protection Enterprise Edition Server? Updated JUNE 06, 2023 ID: 000124759

What are the Advanced Threat Event Classification Types, and What do they Represent?

This article outlines the Threat Classification Types that are outlined within the Dell Security Management Server and Dell Security Management Server Virtual, detailed within each under the Advanced Threat Events data received from endpoints. Updated JUNE 06, 2023 ID: 000188221

Having a null UPN value blocks activation in Dell Data Protection Enterprise Edition

In Dell Data Protection | Enterprise Edition, having a null UPN value blocks activation's. Updated JUNE 06, 2023 ID: 000125943

How To Resolve High CPU Usage with Dell.Genoa.Agent.exe and Dell.Genoa.UserProcess.exe When Dell SupportAssist for Business is Installed

When Dell SupportAssist for Business is Installed with Dell.Genoa.Agent.exe and Dell.Genoa.UserProcess.exe, the computer may experience High CPU Usage. Updated MAY 02, 2023 ID: 000129424

Using an underscore when naming server hostnames and domain names in Dell Data Protection Enterprise Edition and Virtual Edition prevents connectivity

This article provides information regarding Dell Data Protection | Enterprise Edition Server not responding to server names or domains with an underscore "_." Updated MAY 02, 2023 ID: 000125918

Dell Data Protection Server Tabs are not appearing under some headings

Tabs do not properly render in the management console, after upgrading Dell Data Protection | Enterprise Edition or Virtual Edition. Updated MAY 01, 2023 ID: 000126695

How to Install Dell Encryption Enterprise or Personal Self-Encrypting Drive Manager

Dell Encryption Enterprise Self-Encrypting Drive Manager (formerly Dell Data Protection | Self-Encrypting Drive Manager) and Dell Encryption Personal Self-Encrypting Drive Manager can be installed using these instructions for either the user interface (UI) or the command line (CLI). Updated MAY 01, 2023 ID: 000124902

How to Identify the Dell Full Disk Encryption Version

The version of Dell Full Disk Encryption may be identified by following these instructions. Updated MAY 01, 2023 ID: 000124907

How to Identify the Dell Encryption Enterprise and Personal Self-Encrypting Drive Manager Version

The version of Dell Encryption Enterprise and Dell Encryption Personal Self-Encrypting Drive may be identified by following these instructions. Updated APRIL 28, 2023 ID: 000131624

How to Stop and Start Services in Dell Security Management Server Virtual

Dell Security Management Server Virtual services may be stopped or started by following these instructions. Updated APRIL 28, 2023 ID: 000124905

How to Collect Logs for the Dell Data Security Pre-Boot Authentication Environment

Logs may be collected for the Dell Data Security and Dell Data Protection preboot authentication (PBA) environment by following these instructions. Updated APRIL 28, 2023 ID: 000186553

How to Install Dell Data Protection Enterprise Edition Server

This article covers the basic installation process for Dell Data Protection Enterprise Edition Server. Updated APRIL 28, 2023 ID: 000196616

How to Install the Dell Data Security Server Front End

The Dell Data Security Server front-end can be installed by following these instructions. Updated APRIL 28, 2023 ID: 000130572

How to Collect Logs for Dell Security Management Server Virtual

Logs may be collected for Dell Security Management Server Virtual or Dell Data Protection Virtual Edition by following these instructions. Updated APRIL 11, 2023 ID: 000126740

How to Install Dell Encryption Personal

Dell Encryption Personal and Dell Data Protection Personal Edition can be installed by following these instructions for either the user interface (UI) or the command line (CLI). Updated APRIL 11, 2023 ID: 000126832

Fingerprints and Smart Cards stop working after enabling Port Controls with "block USB Port" policy

Fingerprints and Smart Cards stop working after enabling Port Controls with "block USB Port" policy. Updated APRIL 07, 2023 ID: 000125022

How to Stop and Start Services in Dell Security Management Server

Dell Security Management Server services may be stopped or started by following these instructions. Updated APRIL 03, 2023 ID: 000148683

Dell Encryption Personal Unable to Configure for Encryption

After installing Dell Encryption (formerly Dell Data Protection | Encryption), and walking through the setup wizard, you receive a message "Unable to Configure for Encryption." Updated MARCH 28, 2023 ID: 000124655

How to Upgrade Dell Security Management Server Virtual

Dell Security Management Server Virtual and Dell Data Protection Virtual Edition can be upgraded by following these instructions. Updated MARCH 23, 2023 ID: 000178533

How to Identify the Dell Data Protection Cloud Edition Version

The version of Dell Data Protection Cloud Edition may be identified by following these instructions. Updated MARCH 16, 2023 ID: 000131621

How to Configure Dell Encryption Enterprise to Authenticate with Windows Hello

Windows Hello may be configured to work with Dell Encryption Enterprise by following these instructions. Updated MARCH 09, 2023 ID: 000188216

How the "Encrypt Temp Files" policy works in Dell Encryption

This article describes how the Encrypt Temp Files policy works. Updated MARCH 09, 2023 ID: 000128889

Dell Security Management Server Virtual Server log commands

This article provides an overview of the command-line language that is used in the Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition Server) "View Logs" menu screen. Updated MARCH 08, 2023 ID: 000130664

Unable to launch Windows 10 Apps and unable to Repair apps when running Dell Encryption

Windows Applications are not properly opening after installing Dell Encryption (formerly Dell Data Protection | Encryption). Also, applications display with no icon. Updated MARCH 08, 2023 ID: 000126008

How to Deprovision Dell Encryption Enterprise Self-Encrypting Drive Manager or Dell Encryption Personal Self-Encrypting Drive Manager

Dell Encryption Enterprise or Personal Self-Encrypting Drive Manager (formerly Dell Data Protection Self-Encrypting Drive Manager) may require a drive to be deprovisioned before performing other tasks. Updated MARCH 03, 2023 ID: 000131805

How to Identify the Dell Data Security Server Front End Version

The version of the Dell Data Security (formerly Dell Data Protection) server front end may be identified by following these instructions. Updated MARCH 03, 2023 ID: 000130588

What Is the Dell Data Security Server Front End?

The Dell Data Security (formerly Dell Data Protection) server front end is a mode of the Dell Security Management Server. Updated MARCH 03, 2023 ID: 000129443

What is Dell Security Management Server Virtual?

Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition) is a virtual appliance server that manages Dell Data Security (formerly Dell Data Protection) products. Updated MARCH 03, 2023 ID: 000129444

Dell Data Protection Personal Edition System Requirements

System requirements must be met when installing Dell Data Protection Personal Edition. Updated MARCH 02, 2023 ID: 000210348

Dell Encryption Enterprise System Requirements

System requirements must be met when installing Dell Encryption Enterprise. Updated MARCH 01, 2023 ID: 000129485

Dell Data Protection Enterprise Edition System Requirements

System requirements must be met when installing Dell Data Protection Enterprise Edition. Updated MARCH 01, 2023 ID: 000210558

Dell Encryption Personal System Requirements

System requirements must be met when installing Dell Encryption Personal. Updated MARCH 01, 2023 ID: 000178553

How to Back Up and Import Custom Compliance Reports in Dell Security Management Server

Dell Security Management Server and Dell Data Protection Enterprise Edition Server custom reports may be backed up or imported by following these instructions. Updated FEBRUARY 08, 2023 ID: 000126860

Dell Security Management Server System Requirements

System requirements must be met when installing Dell Security Management Server or Dell Data Protection Enterprise Edition Server. Updated FEBRUARY 07, 2023 ID: 000177876

How to Collect Logs for Dell Data Security Using DiagnosticInfo

DiagnosticInfo can be used to collect logs for Dell Data Security and Dell Data Protection applications. Updated FEBRUARY 03, 2023 ID: 000126729

Dell Security Management Server Virtual System Requirements

System requirements must be met when installing Dell Security Management Server Virtual or Dell Data Protection Virtual Edition. Updated FEBRUARY 02, 2023 ID: 000125978

Dell BitLocker Manager / Dell Data Protection BitLocker Manager System Requirements

System requirements must be met when installing Dell BitLocker Manager / Dell Data Protection BitLocker Manager. Updated DECEMBER 20, 2022 ID: 000126843

Dell Encryption Enterprise / Dell Data Protection Enterprise Edition Authentication Options

There are several supported activation workflows to authenticate Dell Encryption Enterprise with the Dell Data Security server. Updated DECEMBER 20, 2022 ID: 000124736

How to Enable SSH in Dell Security Management Server Virtual / Dell Data Protection Virtual Edition

A secure shell (SSH) user may be created in Dell Security Management Server Virtual / Dell Data Protection Virtual Edition by following these instructions. Updated DECEMBER 20, 2022 ID: 000124760

How to Configure SMTP Settings for Dell Data Security Servers

Simple Mail Transfer Protocol (SMTP) settings may be configured for Dell Data Security / Dell Data Protection servers by following these instructions. Updated DECEMBER 20, 2022 ID: 000125171

Pre-Boot Authentication Will Not Activate Due to SED Block SID Authentication Enabled

Pre-boot authentication may fail to activate when self-encrypting drive (SED) Block SID Authentication is enabled. Updated DECEMBER 20, 2022 ID: 000126083

How to Configure Proxy Settings in Dell Security Management Server / Dell Data Protection Enterprise Edition

Proxy settings may be configured for Dell Security Management Server / Dell Data Protection Enterprise Edition Server using these instructions. Updated DECEMBER 20, 2022 ID: 000126363

Upgrading Dell Security Management Server Virtual Appears to Stop Responding

A Dell Security Management Server Virtual upgrade may appear to stop responding during a GRUB update. Updated DECEMBER 19, 2022 ID: 000130824

How to Build a Partition for Dell BitLocker Manager / Dell Data Protection BitLocker Manager

A preboot authentication (PBA) partition may be created for Dell BitLocker Manager by following these instructions. Updated DECEMBER 19, 2022 ID: 000131537

How to Modify Policy in Dell Encryption Personal / Dell Data Protection Personal Edition

Policies may be modified in Dell Encryption Personal / Dell Data Protection Personal Edition using these instructions. Updated DECEMBER 19, 2022 ID: 000131804

How to Configure Proxy Settings in Dell Security Management Server Virtual / Dell Data Protection Virtual Edition

Proxy settings may be configured in Dell Security Management Server Virtual / Dell Data Protection Virtual Edition by following these instructions. Updated DECEMBER 19, 2022 ID: 000131892

How to Use WSScan for Dell Data Security

WSScan can be run on Dell Data Security applications by following these instructions. Updated DECEMBER 19, 2022 ID: 000131891

DSA-2020-113: Dell Encryption and Dell Endpoint Security Suite Improper Access Control Vulnerability

Dell Encryption and Dell Endpoint Security Suite require an update to address an improper access control vulnerability. Updated NOVEMBER 10, 2021 ID: 000131169

DSA-2021-151: Dell Security Management Server Security Update for Multiple Jetty Vulnerabilities

Dell Security Management Server requires a security update to address multiple vulnerabilities in Jetty. Updated JULY 28, 2021 ID: 000189646

DSA-2021-130: Dell Security Management Server Security Update for Multiple PostgreSQL Vulnerabilities

Dell Security Management Server requires a security update to address vulnerabilities in PostgreSQL. Updated JUNE 17, 2021 ID: 000188560

DSA-2019-107: Dell Encryption Enterprise and Dell Endpoint Security Suite Enterprise Installer Uncontrolled Search Path Vulnerability

Dell Data Security platforms require an update to address an uncontrolled search path vulnerability that can be exploited during the installation of the product. Updated FEBRUARY 21, 2021 ID: 000138061

What Dell Security Management Server / Dell Data Protection Server Services need to run as a Windows account when using SQL Server Windows Authentication

When using SQL Server Windows Authentication this is what Dell Data Protection Server Services need to run as a Windows account. Updated FEBRUARY 21, 2021 ID: 000124755

Welcome

Welcome to Dell

Support Resources

Dell Encryption

Dell Encryption

Quick links

Quick links

Dell Encryption Articles

Articles

Dell Products: How to Create a Support Request Online for Your, In-warranty Dell Product

Dell Data Security International Support Phone Numbers

How to validate the activation status of a Dell Encryption Endpoint

How to Troubleshoot and Resolve Fingerprint Reader and Security Software Issues

Dell Encryption Gets Stuck and Shows "Provisioning keys and policies for logged in user"

Computer Fails to Boot After Enabling Dell Encryption’s Pre-Boot Authentication

Dell Data Security Thunderbolt Dock TB16 Technical Advisories

Dell Data Security Server Network and Firewall Requirements

Operating System Failure with Dell Encryption and Symantec Endpoint Protection

Microprocessor Side-Channel Vulnerabilities "Meltdown" and "Spectre" (CVE-2017: 5715, 5753, 5754): Impact on Dell Data Security Solutions

How to Identify the Version of the Dell Data Security Master Installer

How to Run the Dell Data Security Uninstaller

Automated Asset Discovery - Security and Data Management

Part of This App Has Been Blocked Error Using Dell Encryption

How to Identify the Dell Data Protection Secure Lifecycle Version

How to Apply Patches to Dell Security Management Server Virtual

Find the BitLocker Key Identifier for a Drive Protected by Dell Encryption BitLocker Manager

How to Manage Entitlements for Dell Data Security

How to Identify a File's SHA-256 Hash for Security Applications

How to Install Dell Security Management Server

Error ERR-5040 After Operating System Upgrade on Dell Security Management Server

Self-Encrypting Drives Vulnerabilities (CVE-2018-12037 and CVE-2018-12038): Mitigation steps for Dell Encryption products

USB devices that are protected with Dell Encryption Enterprise Media display an error message of "All encryption key material has been deleted"

Dell Encryption Enterprise Policy Based Encryption Displays a Blank or White Local Management Console in VMware Workstation

How to Override the HTTP Timeout During Activation of Dell Encryption

Dell Security Management Server Front-End System Requirements

Dell Full Disk Encryption System Requirements

Retrieve a BitLocker Recovery Password or Key Package Using the Dell Data Security Recovery Portal

How to Collect Network Traces During PBA Boot for Dell Encryption Self-Encrypting Drive Manager and Dell Full Disk Encryption

What is SDUser in Dell Encryption

What is Advanced Support for Software?

How to Create a Domain or Third-Party Certificate for Dell Data Security

How to Run WSDeactivate on Dell Encryption Enterprise

How to Enable and Disable the Firewall for Dell Security Management Server Virtual

Dell Threat Defense System Requirements

Dell Encryption and Windows 11 24H2 Shutdown and Hibernate No Longer Function as Expected

How to Configure the Dell Security Management Server

How to Enable Remote Database Access to Dell Security Management Server Virtual

An Error Message Referencing a Missing File Named CredDB.CEF or CredDB2.CEF Appears on Login When Dell Encryption is Installed

How to Resolve Dell Security Management Server Virtual Low Disk Space

Functions of Dell Data Security Administrative Utilities

How To Access Microsoft Windows Installer in Safe Mode

How to Create a Bootable WinPE USB for Dell Encryption Enterprise or Dell Encryption Personal

How to Collect Logs for Dell Threat Defense

How to Download the Dell Encryption Enterprise or Dell Encryption Personal Recovery Bundle

Dell Data Security External Media Shield System Requirements

How to Reset Dell Security Management Server Virtual Built-In User Passwords

How to find the Service Tag for Dell Software

What is Dell Encryption Enterprise or Personal Self-Encrypting Drive Manager

Dell Data Protection Personal Edition Activation Fails with Error 0x65b

Open Port 49152 When Activation of Dell Security Management Server Fails in a Multiple Firewall Network Environment

Dell Endpoint Security Smartcard Configuration Guide

How to Test Dell Encryption Enterprise and Dell Encryption Personal with Windows 10 and Windows 11 Feature Updates

How to Modify Dell Data Security Uninstaller Values for Forensic Key Download

Dell Encryption End of Sale Important Information

How To Un-Remove devices from Dell Data Security Server

Multiple Deployed Instances of Dell Security Management Server Virtual May Receive the Same IP Address

How to Configure SQL for Dell Security Management Server

How to Download WinPE for Dell Encryption Enterprise or Dell Encryption Personal

How to Identify the Dell Encryption Enterprise or Dell Encryption Personal Recovery Bundle Version

Dell Recommended Policies for Dell Encryption Enterprise BitLocker Manager

Dell Encryption BitLocker Manager Removable Drives Encrypted as Fixed Drives

How to Create an FTP User in Dell Security Management Server Virtual

How to Install Dell Full Disk Encryption

How to Download Dell Encryption Enterprise or Dell Encryption Personal

How to Download Dell Security Management Server

How to Download the Dell Data Security Uninstaller

Policy Templates in Dell Encryption Personal

Dell Encryption and Windows 11 24H2 Compatibility Issue

Dell Encryption Enterprise and Personal Self-Encrypting Drive Manager Hardware System Requirements

Dell Encryption Enterprise and Personal Self-Encrypting Drive Manager Software System Requirements