Touchpad does not function within the PBA

Summary: The Touchpad does not function when in the Dell Preboot Authentication Environment.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Data Protection | Self-Encrypting Drive Manager

Affected Platforms:

  • Latitude 5280
  • Latitude 5480
  • Latitude 5580
  • Latitude E7280
  • Latitude E7480
  • Precision 3520
  • Precision 7520
  • Precision 7720

In some Dell 2017 Laptops that use SATA SEDs, the touchpad does not work in the Pre-Boot Authentication environment when leveraging Dell's Self-Encrypting Drive manager in Legacy boot mode.

In addition, if the computer is put in hibernation when the Legacy PBA is installed, the touchpad does not work in the operating system when coming out of hibernation.

These issues do not occur if the computer and PBA are running in UEFI mode.

Cause

Not Applicable

Resolution

Customers can use the internal Track Stick mouse or an external USB mouse.

Note: These issues are resolved with Dell Encryption v8.17.1 or later.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000130050
Article Type: Solution
Last Modified: 05 Mar 2024
Version:  9
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