Dell Pro 16 PC16255

Fix startup problems on your Dell computer with BIOSConnect. Download SupportAssist OS Recovery on supported systems directly from Dell's servers.

Dell BIOS recovery guide: Fix boot failure, black screen, or POST errors. Easy step-by-step instructions for hard drive and USB recovery methods.

This article provides answers to frequently asked questions about Dell drivers and how to use the Dell Support Drivers website. Learn what Dell drivers are available, how to download and install a Dell driver, and more.

Information about Microsoft Teams having video flickering when calling on Citrix Virtual Desktop Infrastructure (VDI).

Learn about the event logs stored in the BIOS on Dell Laptops.

This article provides information about how to troubleshoot and fix issues if the computer fan is not working, the fan noise is loud, the fan is spinning slowly, and so on.

See the section that matches the code you received, and follow the instructions listed in the Next Steps column. The 2000-8NNN informative messages below are unlikely to be displayed unless they deal with removable devices or media.

This article provides information about how to troubleshoot and resolve common hard drive (HDD) or solid state drive (SSD) issues on a Dell computer.

Learn how to troubleshoot issues with your CD, DVD, or Blu-ray drive on Dell desktops and laptops. Follow these steps to resolve problems with unrecognized or unreadable disks.

Learn how to troubleshoot and resolve a CD, DVD, or Blu-ray drive not writing or recording data to a disk. Find information to diagnose and resolve issues if your CD, DVD, or Blu-ray drive is not able to write, burn, record to a disk.

Learn how to troubleshoot Precision Touchpad problems in Windows. Fix cursor movement issues, adjust sensitivity, update drivers, and enable or disable touchpad settings.

Troubleshooting an SD card or memory card reader issues on your Dell laptop or desktop? Learn how to fix problems like SD cards not detected, card readers not working, or cards not showing up in Windows.

This article provides information about how to run the LCD built-in self-test (BIST) diagnostics on a Dell laptop. The LCD built-in self-test (BIST) diagnostic helps analyze and identify if the screen abnormality on a Dell laptop is inherent to the LCD screen.

Learn how to shut down, use sleep and hibernate modes, edit power plans, and prevent your Windows 11 or Windows 10 computer from turning on during hibernation. Follow the steps to optimize power settings.

Learn how to downgrade your Dell system BIOS safely. Step-by-step instructions for downloading and downgrading to a previous BIOS version Resolve issues with ease.

Identify if you have any valid concerns about the thermal and fan speed levels on your Dell laptop.

This article explains how to run memory diagnostics using the ePSA and SupportAssist tools.

Troubleshoot issues related to the CD, DVD, or Blu-ray drive on your Dell Desktop or Laptop computer.

Your Dell computer does not fully go into sleep mode? Learn how to fix Dell computers that do not go to sleep by updating BIOS, drivers, adjusting settings, and more for Windows 11.

Dell Pro 14 PC14255 and Dell Pro 16 PC16255 when connected to the Dell Pro 27 Plus 4K USB-C Hub Monitor P2725QE, Dell UltraSharp 27 4K Thunderbolt Hub Monitor U2725QE, or Dell UltraSharp 32 4K Thunderbolt Hub Monitor U3225QE cannot turn on. This occurs when connected to the HDMI port using an HDMI cable.

When you want all the wireless connections (Wi-Fi, Bluetooth, or Mobile Broadband) turned off, you turn on airplane mode. This is needed when traveling on an airplane (and is why it is called Airplane Mode). When you are having issues not being able to turn airplane mode off, follow the steps to force airplane mode off.

This article provides more information about how to download and install Adobe Acrobat that is purchased from Dell.

The following article has information about downloading Microsoft Office from My Account (previously Dell Digital Locker.)

Looking for the Fingerprint reader driver for your computer? See each section on how to download and install the Fingerprint reader drivers, and then how to enroll or remove your Fingerprint using Windows Hello.

Follow the instructions on how to turn the laptop touchpad (laptop mouse, trackpad, mousepad) off and on.

Reset BIOS, CMOS, or NVRAM on your Dell system with easy, step-by-step methods to fix boot issues and restore default settings

This article describes what to do when keys in the Dell Pro Keyboard and Mouse KM5221W keyboard start to repeat by themselves.

The following article provides information about a problem with the Dell Pro Keyboard and Mouse (KM5221W). The keyboard and mouse do not work and reports a dongle mismatch.

Learn what to do when SQL Server cannot be installed on an SSD and gives an error of "Unable to install SQL Server" with an exit code of 2061893606.

Information about how to download and install the latest BIOS or UEFI updates on a Dell computer. This guide covers accessing BIOS or UEFI, updating using USB or Windows, and recovering corrupt BIOS or UEFI on Dell computers.

Basic troubleshooting steps for Personal Computers that power on but fail to boot into Windows. Computers passing the BIOS screen but fail to load the OS are experiencing a no boot state.

ProDeploy Plus and ProDeploy Essential need to know information. Most new Dell computers come with a setup program to help you get started quickly. Your employer may provide a customized setup or automated process.

This article discusses how to download and install Adobe Photoshop Elements or Adobe Premier Elements that are sold on Dell platforms.

This article provides information about how to carry out a clean installation of the Ubuntu Linux operating system on your Dell Computer.

Dell Command | Deploy Driver Packs for Dell Pro Laptops Models

This guide explains how to check your computer's components list online. This includes hardware, software, and services purchased with the computer.

Discover what Wake-on-LAN (WOL) is and how to troubleshoot it. Learn the steps to enable WOL in the BIOS and optimize network adapter settings for seamless remote access.

This article discusses the End of Life and End of Support dates for Dell Digital Delivery and Alienware Delivery, as well as options to migrate to other software delivery tools.

This article provides the summary on the Dell Pro Laptops PC16255 Windows 11 Driver Pack.

This article provides the summary on the Dell Pro Laptops PC16255 Windows 10 Driver Pack.

This article provides the summary on the Dell Pro Laptops PC14255 Windows 11 Driver Pack.

This article provides information about how to scan your Dell computer for driver updates, and automatically download and install the latest drivers.

This article provides information about how to identify and troubleshoot STOP Code Errors (Black Screen or Blue Screen errors) on a Dell computer. Find troubleshooting steps to resolve blue screen or stop errors.

Learn how to find and check your laptop or tablet model with our guide. Identifying the product allows you to get model-specific support such as drivers, manuals, and specifications.

The following article provides information about the availability of Linux Operating Systems on Dell computer's and how Dell supports them.

This article provides basic troubleshooting steps to identify and resolve heat issues with your Dell laptop.

SupportAssist OS Recovery environment consists of tools to repair or reset the operating system, backup files, and diagnose hardware issues.

Learn what to do if SupportAssist v4.10.1 shows an invalid message relating to the Internet not working.

Check your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product.

Learn how to replace a Dell laptop hard drive. Find step-by-step instructions for installation, operating system setup, and driver installation.

Learn about the Dell Pair connection notification message.

This article provides information and common questions about the Dell AR Assistant app for smartphones, including installation and troubleshooting.

Learn how to enable boot from CD or DVD option in the Unified Extensible Firmware Interface (UEFI) BIOS with UEFI boot mode enabled.

Learn about how the Dell Pro Webcam - WB5023 and Dell Webcam - WB3023 must have the microphone enabled to use it.

This article discusses how to install McAfee Business Protection purchased from Dell.

This article lists Dell computers that have previously been tested for upgrade from Windows 10 to Windows 11, and to update from Windows 11 to Windows 11 2022 Update (build 22H2). Beginning with Windows 11 Build 23H2, Dell will not provide a list of update testing between versions of Windows 11. However, Dell will continue to support the factory installed operating system and updates provided by Microsoft through Windows Update.

Learn what to do when your laptop touchpad is not working (A.K.A. laptop mouse, trackpad, mousepad). How to turn the touchpad off and on, and how to adjust settings for optimal performance in Windows.

Resolve the issue when your Dell laptop keyboard types the wrong letters. Our guide helps with common issues like the keyboard typing wrong letters, incorrect Number Lock settings, and more.

If the drivers you are looking for is not available on the Dell Support website, learn how to download native drivers in Microsoft Windows, Linux (Ubuntu, Red Hat Software, and so on) or ChromeOS.

Learn how to troubleshoot touch screen issues on Dell laptops, All-In-One desktops, and monitors. Follow step-by-step solutions for unresponsive, inaccurate, or intermittent touch functionality.

See the information for guidance on warranty support for laptop batteries in the unfortunate occurrence of a battery failure. Also linked to the article are some further reading on troubleshooting and how to check the battery health status.

Forgot your Admin, System, or HDD password in BIOS? Learn safe methods via BIOS settings, jumpers, or Dell password release code—to reset or clear passwords easily.

Learn how to access the Windows Recovery Environment (Windows RE) on Dell PCs using built-in Windows options, Dell SupportAssist OS Recovery, and Command Prompt. Use this guide to troubleshoot and repair startup issues.

The following article provides information about the Dell Pair software. This software makes it easier to connect your Dell Bluetooth devices to your Dell computer.

This article provides information about Dell Pro laptops making a sound as if the fan is hitting something within the chassis.

Discover Dell's display resolution guidelines for LCD panels on our monitors and laptops. We explain what dots and pixels are, introduce you to the Premium Panel Exchange, and show you how to spot bright or dead pixels on your screen.

This page is designed to appear under certain circumstances when searching for your Service Tag, Express Service Code, or Serial Number or part number.

Secure your digital life with ease - learn how to install McAfee+ Premium for unparalleled online protection. Click for a step-by-step guide!

Information about the Dell Bluetooth Travel Mouse MS700 sensitivity settings changing back to the medium setting when using the Dell Display and Peripheral Manager (DDPM).

Learn about a signing in issue with your Microsoft account in SupportAssist OS Recovery on a Dell laptop.

Facing camera or microphone issues in Windows 11 or 10? Explore simple steps to resolve privacy settings and get your devices working again on desktops, laptops, and tablets.

The following article provides information about how to recover from an issue in Windows 10. The System Center Configuration Manager (SCCM) image fails to connect to the domain through a USB Type-C Ethernet Adapter.

Learn how to add (pair) Bluetooth devices in Windows 11 and Windows 10. Get step-by-step instructions to connect Bluetooth devices such as keyboards, mice, speakers, and headsets, and how to troubleshoot pairing issues.

Learn how to reset or reinstall Windows 11 on your Dell computer. Follow step-by-step instructions for system restore, resetting Windows, using recovery media, and more.

This article helps you identify the type of optical drive or optical disk issue based on the symptoms and provide links to helpful troubleshooting resources.

The following article provides information about the fingerprint enrollment on Dell laptops in Windows Hello.

WinPE 11 driver pack.

Cannot access your NVMe drive due to password lock? Learn your two recovery options: BIOS admin password or PSID (erases all data).

This article provides information about Intel 11th, 12th, 13th, and 14th Generation processors, where installation drives are not found during Windows 11 and Windows 10 installation using retail media or downloaded media from the Microsoft Media Creation Tool.

This article provides advanced troubleshooting steps for resolving desktop display issues when common fixes fail. When the common fixes do not resolve the issue, use this guide for detailed troubleshooting steps to help resolve your desktop’s display problems.

Using a headset with the 3.5 mm audio jack may cause media players to lock up or may cause a 0x1A bluescreen on some Dell laptops.

Connecting an AC adapter or dock on the left side of the computer causes the screen to flash when plugging in or unplugging. This occurs on Dell Pro 14 PC14255, Dell Pro 16 PC16255, Dell Pro 14 Plus PB14255, Dell Pro 14 Plus PB13255, and Dell Pro 14 Plus PB16255.

This article covers Linux system BIOS settings recommendations.

Learn the steps to use the Secure Boot Default Database (DB) in the BIOS to overwrite the Active DB used to boot the operating system with Secure Boot.

This article lists those Dell products that have been tested for compatibility with each version of Windows 11.

Troubleshoot Windows Hello PIN issues on Windows 10. Learn how to change, reset, or set up your Microsoft PIN to resolve sign-in problems and resolve error messages.

This article provides information about new DDR3L memory shipping on newer laptops. Some information about DDR3 vs DDR3L memory is also listed.

Learn how to set the tablet mode on-screen keyboard as your default keyboard when no physical keyboard is connected, even with tablet mode turned off.

This article describes how to guide a customer through changing the operating system language in Windows 11.

The following article provides information about what memory issues can be seen on your Dell Laptop. Learn how to troubleshoot and resolve them on your laptop.

This article provides detailed information about various reasons why your laptop battery might drain faster than expected. It covers potential causes and helps you to optimize your laptop’s battery life and improve its overall performance.

Learn how to update the BIOS on your computer using the BIOS executable file that is copied to a USB drive from the One Time Boot menu.

Learn about how to resolve common issues such as Trusted Platform Module (TPM) errors, TPM not detected, TPM missing, or issues with BitLocker on a Dell computer.

The following article takes you through several methods for removing Applications, Programs, and Updates in the Windows 11, and Windows 10 operating system.

This article is a guide to identifying and resolving start-up or power issues with your Dell computer. Is it a No Power with no signs of life? Do you see a No POST with Diagnostic LEDs or Beeps? Is it a No Boot which cannot load the Operating System? A No Video where the device starts but nothing that is seen on the display?

How to use the System File Checker (SFC) command "sfc /scannow" to scan and repair system files in Windows. System File Checker (SFC) helps repair corrupt files that cause boot-related issues.

Information about supported commands for Dell Data Wipe.

Dell Data Wipe securely erases all internal storage via BIOS—ideal for resale, repurpose, or disposal. Protect privacy with enterprise-grade erasure.

Forgot your Dell BIOS password? Learn how to reset system, admin, or HDD passwords securely with Dell Support and regain access to your device.

About hard drive (HDD) and BIOS passwords on Dell computers. Discover setup instructions, troubleshooting tips, and how to handle password issues.

Secure your BIOS or UEFI with an Admin Password (sometimes called Setup Password). Protect your system BIOS or UEFI from unauthorized changes with our step-by-step guide.

Secure your computer at power on. Learn how to set a System BIOS password to prevent unauthorized start-ups.

Protect your data even if your drive is removed—learn how to set a hard drive password in the BIOS on your Dell computer.

For help with troubleshooting Bluetooth issues and information about how to pair (connect) Dell Bluetooth enabled computers to Dell Bluetooth accessories, and steps to resolve issues you may see, see the sections below.

Learn how to setup dual or multiple monitors in Microsoft Windows and troubleshoot dual or multiple monitor issues. Learn how to connect your computer to a TV or a Dell wireless monitor.

Learn how to set up dual or multiple monitors in Windows, adjust dual screen settings, and configure up dual or multiple monitors for better productivity, in Windows 11 and Windows 10.

A hard reset is recommended as the first step to fixing many common issues. This process helps by draining residual power that may be causing the problem.

Need to update your Dell BIOS but your power adapter isn't working? We'll show you a simple Windows command that forces the update safely.

How to create a bootable USB flash drive for BIOS updates, operating system installations, and non-booting computers using the Dell Diagnostic Deployment Package (DDDP).

Update your Dell BIOS using a USB drive when Windows won't boot. Quick F12 menu method for emergency BIOS flashing.

Learn what a Customer Self-Replaceable (CSR) or Customer Replaceable Unit (CRU) is and guidance on how to replace these parts.

Learn how to download a Dell OS recovery image using the OSISO recovery tool and restore your Windows operating system. This is ideal for scenarios like computer crashes, hard drive replacements, or other software issues.

The following article provides information about the proper way to insert and remove the USB Type-C connector on Dell laptops and devices. (For example: Docking Stations and Monitors.)

Learn about the Dell Depot Diagnostics Service and how this process works to help you resolve system problems.

Dell Client Platform remediation is available for multiple MediaTek Wi-Fi and Bluetooth Driver vulnerabilities that could be exploited by malicious users to compromise the affected system.

This article provides information about accessing and using Purchased Apps in Dell Optimizer (DO) version 6.x.

Create and manage disk partitions in Windows 11 and 10. Additional information can be found in the linked content from Microsoft.

This article discusses how to download and install Foxit PDF Editor (formerly Foxit PhantomPDF) that is sold on Dell computers.

This article describes resolving the "Not enough space on drive" error that occurs when attempting to download large files from Dell online applications such as Dell operating system recovery images.

Having Wi-Fi issues on Windows 10 or 11? Troubleshoot WiFi issues like cannot connect to this network, computer not connecting to WiFi, or wireless Internet not working.

Looking for an International Mobile Equipment Identity (IMEI) number for your Windows laptop? Search for and find the International Mobile Equipment Identity number on Windows10 and 11 with this IMEI finder guide.

Explore the power of Dell Optimizer - your guide to enhanced performance, AI-driven optimizations, and seamless Windows experiences. Learn more now.

Securely erase data from your device before Trade In or Recycle by following our step-by-step instructions for Windows, Android, and Apple devices.

Use our guide to learn how to successfully install Windows 11 and Windows 10 on a Dell computer with a Dell Windows Recovery DVD.

See the section that matches the code you received, and follow the instructions that are listed in the Next Steps column.

Learn about the impact of KB5025885 on Windows Updates after May 09, 2023 that may prevent the booting of Microsoft Windows. Potential workarounds are also provided.

Learn how to fix the "Invalid Partition Table" error on Dell Latitude systems with SSDs by updating the BIOS using a bootable USB drive.

Encountering installation problems with Dell SupportAssist for Personal Computer's and tablets? Learn how to fix installation issues with our step-by-step guide.

Learn how to activate Microsoft Office 2019, 2021, 2024, or 365 on your Dell computer. Follow our instructions for activation, system requirements, and troubleshooting tips for smooth setup.

Install or reinstall Windows 11 or 10 on Dell computers using ISO recovery media. Download the ISO, create a bootable USB or DVD, and restore or repair your system.

This article provides a step-by-step guide for upgrading your supported Dell device to Windows 11, including information about Dell drivers and common issues.

This article has the answers to the most frequently asked questions about DisplayPort. This covers it as a Protocol and as a Port and Connector on Dell laptops, tablets, and desktops.

The Dell Parts and Repairs selector show what Dell-certified memory, storage, drives, media, batteries, parts, and upgrades are available for purchase.

The following article provides a step-by-step guide on how to revert a Dell computer with a custom BIOS splash screen to the default Dell Splash screen.

Learn how to report a lost or stolen Dell laptop or desktop, including necessary details. Follow our guide for timely action and how to contact Dell Support.

If you cannot find exactly what you are looking for, our Trade In-related Frequently Asked Questions can help.

If you are looking for Dell Desktop and Laptop computer upgrades, here are the recommended hardware upgrades to consider: CPU, graphics card, memory, and storage.

This article explains the procedure to open a Service Request (SR) using the Dell support page. Get help fast for your Dell device. No more waiting on hold. No more tech headaches. Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.

General Information about video displays that includes video connections and multiple displays.

This article provides information about how to optimize the memory using the Disk Defragmenter option.

Dell monitor not turning on? Discover troubleshooting steps for intermittent power issues or an off LED. Learn how to check cable connections, test power outlets, and more to resolve power problems.

Resolve "No bootable devices were found" error on laptops and desktops. Learn how to fix no boot device available, detected, or found by switching to UEFI mode and reinstalling Windows 10 or Linux.

Enhance your Dell computer's speed with our comprehensive guide. Resolve slow performance issues in Windows 11 or Windows 10 by optimizing settings, drivers, and more.

The following article provides the information about capturing an Event Trace Log (ETL). It includes the ETL and other files that can assist Dell in troubleshooting wireless issues that are only seen at customer sites.

Windows BitLocker has become a solution for people using Windows to encrypt and secure your data. The following is how to enable and disable BitLocker using the standard methods. We do not discuss the utilization of a USB as a Trusted Platform Module (TPM) replacement and do not discuss Group Policy changes for advanced features. Domain level Group Policy changes and network-managed BitLocker setups are Best Effort and are out of the scope of support. Supported configurations are limited to single computers and locally managed BitLocker setups.

To help with locating previously stored BitLocker recovery keys, this article describes the different storage options that each Windows operating system supports.

Learn how to roll back a device driver to a previous version on Dell computers running Windows. Restore stability by following these simple steps to resolve driver conflicts or issues after an update.

This article provides information about webcams and their use in Dell laptops and desktops with the Ubuntu operating system.

How to take care of your Dell laptop with best practices for cleaning, maintaining, and ensuring it lasts longer. Understand essential laptop care and transport guidelines.

Learn how to create a new My Account and import your customer and order numbers if you have lost or forgotten your My Account email address.

This article is a guide to the various types of solid state drive (SSD) that fit in the PCIe connector on your motherboard. This guide also explains what is involved in using such a drive as your main boot driver on a Dell computer.

Information about using the Windows POWERCFG command to create a Battery Report to help troubleshoot possible battery issues.

This article provides information about basic safety precautions that everyone must take before accessing the internals of a computer or electrical equipment. Find information about how to protect against electrostatic discharge (ESD), prevent electrostatic damage to the components, and take safety precautions when lifting electronic equipment.

This process can help resolve problems where the laptop battery discharges quickly or the battery percentage drops suddenly (example: 20% charge to 6% in a short timeframe.)

This article provides information about hard drive encryption along with an explanation of BitLocker and troubleshooting steps to resolve hard drive encryption-related issues on a Dell computer.

How to troubleshoot hardware error codes including PSA and ePSA, hard drive, and printer errors as well as Windows error codes.

The following article explains what the Headless Operation Mode Active message during Power On Self-Test (POST) means. It goes through how to stop it from appearing during the computers start up.

Understand what an optical drive is in a computer. Compatibility information about the various types of optical disc drives (ODD) and different types of optical discs.

Learn how you can fix the issue of extra or "ghost" monitors showing up in your Windows Display Settings.

Your product's manuals, user guides, and other documentation contains the information that you must have to get the most out of your Dell product.

Learn how to clean (erase data or wipe data) and reset your hard drive. This guide covers wiping, cleaning up your hard drives (HDD), and securely removing all data to prepare your drive for reuse or sale.

Learn how to run the CHKDSK utility provided in Windows 11 and Windows 10 to correct file errors or bad sectors on a hard disk.

Dell Diagnostic Tools

Basic info to help when you have forgotten your Windows password. This article has been superseded by the operating system specific articles within.

Steps for making your wireless network connection turn off when you connected a wired network connection.

This article gives information about a scenario where a Dell BIOS update fails when done through Windows Update.

Learn how to fix desktop offset issues by updating drivers, adjusting display settings, and matching screen resolutions.

The following article provides information about how to identify and resolve a wireless network issue on your Dell laptop or desktop with Ubuntu Linux installed.

This article provides information about how to use the Ubuntu Linux operating system installation. How to create and use multiple custom partitions on the hard drives in your Dell computer.

This article provides answers to the most frequently asked questions about the High-Definition Multimedia Interface (HDMI) port on a Dell computer.

Know how to install Ubuntu on a USB drive to troubleshoot system issues. Follow step-by-step instructions to create a bootable USB and run Ubuntu without affecting your installed Operating System.

The following article is a reference to the various terms used in Ubuntu Linux. This is so that its structure can be described in a logical manner. (Terms can overlap between operating systems and sometimes mean two different things simultaneously.)

How to calibrate monitor color in Windows 11 and Windows 10 to correct yellowish tint and improve display accuracy. Follow this guide for adjusting gamma, brightness, contrast, and color settings.

This is a list of frequently asked questions to help troubleshoot, repair, and use the USB connectors and ports on your Dell computer.

This article describes the PowerShare (Power Share) feature on Dell laptops that allows USB devices to charge when the laptop is on battery power. (For example: Cellular phones, CD players, DVD players, MP3 players, and so on.)

Resolve no video issues with HDMI to DisplayPort adapters. Learn about active and passive options, ensuring compatibility with Dell computers.

Learn how to back up and restore in Windows 10 with File History.

This article provides information about how to check the hardware specifications of a Dell computer on the Dell.com/support website, in the BIOS, or using the DirectX diagnostic tool.

Learn how to enable or disable Hardware Virtualization on a Dell computer.

This article contains information about steps for identifying unknown devices in Windows Device Manager.

This article provides instructions on how to create a bootable USB flash drive using the Diskpart utility.

How to set your NVIDIA card as the primary GPU, enable NVIDIA video, and switch graphics mode to switchable graphics on Dell laptops. Improve video performance and resolve issues with your frames per second (FPS), video quality, and resolutions for gaming and multimedia.

The following article provides information about updating the BIOS on your Dell desktop or laptop running Ubuntu or some other type of Linux?

This article details the types of ports and connectors that you can find on a computer. Computers that Dell is shipping or has shipped in the last 15 years. We also provide a guide to the older color code convention for ports and connectors.

Follow these steps to resolve a "Power surge on the USB port - Unknown USB Device needs more power than the port can supply" error in Windows 10.

The following article provides information about accessing the Unified Extensible Firmware Interface (UEFI) or BIOS with Microsoft Windows 10 or 11 on a Dell computer.

Learn how to export Event Viewer logs in Windows 11, 10, 8, and 7. This guide explains how to save logs, check system logs, and view application logs using Event Viewer. Ideal for troubleshooting and system diagnostics.

Find the factory installed operating system on your Dell computer at Dell's Support Website.

Learn the steps to prevent Microsoft Teams 2.0 from slowing down your Windows 11 startup. Follow our guide to disable auto start effortlessly.

This article walks you through the process of enabling the Windows Virtualization Based Security (VBS)/Hypervisor Enforced Code Integrity (HVCI) feature on a Dell computer.

Learn step-by-step instructions to open Task Manager in Windows 11. Learn Task Manager shortcuts, hotkeys, and how to open Task Manager with the keyboard.

Explore steps to reset your Microsoft password online and on Microsoft products. Resolve Microsoft Account (MSA) issues quickly.

Learn how to change the default center-aligned taskbar in Windows 11 to be left-aligned. Follow this guide to customize the Windows 11 taskbar placement.

Learn the process of running the PC Health Check app on Windows 10. Ensure that your computer meets Windows 11 requirements with this step-by-step guide.

What is Modern Standby and how it compares to S3 Standby on Dell computers. Find how Modern Standby improves battery life and enables faster transitions.

Resolving Windows Update failure to update.

Find out more about how to clean your Dell equipment.

Learn how to download Windows Debugger (WinDbg) and run it to read minidump files and troubleshoot bluescreen errors in a Windows operating system.

Learn how to manage Windows 10 ISO files with oversized install.wim for FAT32. Splitting or extracting the install.wim can solve the issue.

Learn how to check what version of Windows 11 or Windows 10 is installed from a Windows ISO file.

Learn how to do a clean boot in Windows 10 or 11 using MSConfig. This method helps identify software conflicts by starting your computer with only essential services and drivers.

This article describes an issue where File Explorer in Windows 10 stops responding when opened.

This article explains how to recover the standard Windows energy saving plans in case they are missing or faulty.

Windows fails to activate automatically after having the motherboard replaced. The Windows activation status changes to error 0x803fa067.

The following article is an overview of the Dell Command Configure, Power, Monitor, and Update Utilities. It links to the latest information available about them on the Dell support site.

Learn how to check what processor you have in your Dell computer. Follow simple steps for Windows and Linux to check the processor generation and model.

This article describes the support scope for personal computer Game Pass and the Xbox app on Dell devices.

This article provides the information about reinstalling individual modern applications that are included with Windows 10.

How to troubleshoot and resolve no sound or audio playback issues on your Dell computer. Follow our guide for common sound problems, such as low volume, distorted audio, and missing devices.

The following article describes the Autopilot deregistration and re-registration steps to prepare a computer for repair or replacement.

This article contains information about how to fix audio driver issues after installing Windows 10 Update KB4343909.

The following article is a guide to the Microsoft Configuration (MSCONFIG) utility in Windows 11 and Windows 10 operating systems on Dell Laptops and Desktops.

Learn to set up email on your Dell computer, including Gmail, Microsoft Office Outlook, and Outlook.com. Configure your email and get troubleshooting tips.

This guide is a series of questions commonly asked about the Microsoft 365. (Formerly Office 365.) If your answer is not found here, use the website links at the bottom of the page.

This article provides information about quickly getting up and running after updating to the Windows 10 operating system.

This article provides troubleshooting steps to resolve issues with sleep or hibernation mode on a Dell desktop or laptop running on Windows 11.

The following article provides information about how to reset Windows Hello. These steps are required if the options gray out after upgrading your Trusted Platform Module (TPM) on a Dell laptop or desktop.

Learn how to open Device Manager using shortcuts, commands, and CMD. Covers device manager shortcut, device manager command, and how to get to Device Manager in Windows 11 and Windows 10.

Learn how to enable or disable virtualization in Windows 10, including how to turn off virtualization, enable Virtual Machine Platform, and troubleshoot BIOS settings for virtualization.

Explore how to download and install McAfee products purchased at Dell. This guide covers McAfee LiveSafe, Small Business Security, Business Protection, and McAfee+ Premium. Get started with your McAfee subscription today.

Learn how to type special characters on a keyboard in Windows. Learn about alt codes, the Character Map, and shortcuts to type symbols with the keyboard.

This article provides information about support notifications for driver updates. Learn how to create and manage notifications for your Dell products.

Learn how to install or upgrade RAM on your Dell computer, whether it is a laptop or a PC. Step-by-step guide to upgrading and installing system memory on your device.

The following article provides information about How to increase RAM using USB drive in Windows 8 & 10. You can increase the RAM by using ReadyBoot or Virtual Memory.

The following article provides information about how to set the asset tag information in the BIOS. Using Dell Command | Configure or Client Configuration Toolkit (CCTK) for computers running a Windows operating system.

Discover steps to resolve Windows 10 shutdown issues with our guide. Learn about the Fast Startup feature, full shutdown methods, and command-line solutions. Ensure that your system shuts down completely for optimal performance.

Learn about the Driver Detection not Available message that appears on the Dell support driver download page.

The following article provides information about the various ways to set up a Windows Hello PIN login. Windows Hello is designed for laptops, tablets, and desktops running the Microsoft Windows 11 and Windows 10 operating systems.

Explore step-by-step instructions to verify the original installation date of Windows on your Dell computer.

This article provides the steps for changing the Computer Name on a Dell computer if it shows Desktop-XXXXXX.

Having problems with sleep or hibernation on your Dell laptop or desktop? Learn how to troubleshoot Windows 10 and 11 sleep mode, hibernation settings, and power issues with solutions.

This article is a guide to clear the cache and browser history for common browsers. Browsers that are used on Dell computers with the Windows 10 and 11 operating system.

This article provides a solution to your Windows 10 computer sticking in an infinite loop when starting up.

How to add apps to the startup folder in Windows 10 using simple steps and commands. Optimize startup programs for a faster boot and know the use of the shell startup command.

Know all about Windows command prompts - including basic commands list, running commands prompts, access previous commands, most used commands, and related helpful information.

The following article contains information about multiple troubleshooting steps to fix sleep, suspend, and hibernate issues on Windows computers that turn on.

The following article provides information about how to boot to the Windows 11, or Windows 10 advanced startup options menu on your Dell computer.

If the customer restores the computer back to the factory image, the removed application list can incorrectly show "McAfee LiveSafe" as a removed application.

Discover how to quickly locate the 20-digit Dell PPID (Part Piece Identification) number on any Dell component. Complete walkthrough for batteries, adapters, monitors, docking stations, keyboards, mice, and motherboards with both physical and digital methods.

For help with replacing the CMOS (coin-cell) battery on your Dell laptop, see the documentation of your computer.

Learn how to find or Identify the wireless (Wi-Fi) network adapter on your Dell computer to update drivers and check Wi-Fi compatibility.

This article discusses the power delivery capabilities of the USB-C Ports on Dell laptops.

This article discusses an Insufficient USB Power error when connecting an iPhone to a Dell laptop USB Type-C port.

Some newly purchased Dell computers may experience an issue activating Microsoft Office. For customers who have contacted Dell Technical Support and have been approved to be given a replacement key. This article explains how to obtain and use the key to activate your Microsoft Office software.

Some newly purchased Dell computers may experience an issue activating Game Pass. For customers who have contacted Dell Technical Support and have been approved to be given a replacement key. This article explains how to obtain and use the key to activate your entitled Game Pass offer.

Fix common mouse issues like restoring your pointer, why your mouse is not moving, and troubleshooting a slow or unresponsive pointer.

This article provides step-by-step instructions on how to boot into safe mode in Windows 11 or Windows 10.

This article serves as a guide to provide useful tips and guidance on arranging an out of warranty repair for your Dell computer.

This article provides information about guidelines for automating or using scripts to install or manage Dell TPM firmware updates.

Learn to distinguish M.2 cards, including slots, keys, sizes, and types. Understand M.2 slot functionality, M.2 and PCIe interfaces, and the M.2 platform's versatility.

This article describes the TPM firmware update process.

This article is a guide to memory compatibility in Dell Latitude laptop systems.

This article provides information about how to connect a monitor or projector to a Dell desktop, all-in-one, or laptop. Learn about the different types of video connectors, configure video settings and helpful links to troubleshooting guides.

This article provides Diagnostic and Battery Indicator information for Dell Latitude laptops and tablets.

How to calibrate a touch screen with this guide. Follow our instructions for Dell touch screen calibration, adjusting touch sensitivity, and configuring Windows touch screen settings to ensure accurate performance.

This article provides information about different backup data options in Microsoft Windows.

This article is a guide to identifying and resolving problems with the Ethernet connection on a Dell laptop.

Changing the advanced Wi-Fi adapter settings in Windows may help to prevent slow performance and intermittent connection. Follow the instructions for steps on how to access these settings.

Having trouble with external speakers not working on your Personal Computer? Learn how to fix external speaker issues in Windows, including solutions for Personal Computer speakers not working, set default output, running diagnostics, and update drivers.

Learn about repair options for a cracked or broken LCD screen on your Dell laptop, Venue phone, or tablet.

Learn how to defrag your hard drive with the disk defragmenter in Windows 11 and Windows 10. Improve performance by reducing fragmentation and speeding up your personal computer.

Learn how to change the display or video settings in Microsoft Windows 11 and Windows 10 on your Dell computer. Find information about how to change the screen resolution, refresh rate and size of fonts, icons and improve text.

Learn how to use Windows Push-Button Reset to restore your Windows operating system to factory settings.

This article describes an issue where the TPM cannot be configured because it is in an owned state.

This article provides information about using the AC adapter of your Dell laptop while traveling to another location.

Learn how RAM speed and memory capacity impact your computer's performance. Explore what more RAM does, how to check RAM MHz, and why RAM speed matters for efficiency.

Learn how to create and then log in to a local account in Microsoft Windows.

What surge protectors are, how they work, and why they are essential for protecting your electronics from power surges. Find out how to choose the right surge protector and understand their lifespan.

This article provides information about System Restore in Microsoft Windows. Learn how to create a restore point and how to restore the system files and settings in Microsoft Windows. Find step-by-step instructions to recover the computer using the System Restore feature in Microsoft Windows.

Learn how to create a Windows password reset USB flash drive in Windows 11 and 10. Use a password recovery USB flash drive to reset your Windows login password.

Create a Windows 10 recovery media for your Dell computer. This guide covers using a Windows recovery disk or USB to restore Windows if there are system issues. Essential for reinstallation and troubleshooting on Dell PCs

See the options for performing a computer restore, resetting Windows installation, or restoring Windows to factory condition on a Dell computer.

Transfer Outlook email, calendar, and contacts to another computer using a PST file. Learn how to export Outlook items to an Outlook Data File (.pst) and import them seamlessly.

The following article explains how to reseat the keycap when a key falls off the keyboard on a Laptop.

This article provides instructions on how to run hardware diagnostics using SupportAssist on a Dell computer.

This article provides recommendations to resolve an issue with your Dell computer restarting, shutting down, locking up or not responding, and similar issues with Windows.

Learn to install printer drivers from older Windows versions when current drivers are unavailable. Includes instructions for resolving compatibility issues for inkjet and laser printers.

Learn how to clean up disk space in Windows. Find out what is taking up space on your hard drive and discover ways to free up disk space effectively.

Experiencing slow performance on your personal computer? Find effective troubleshooting steps to resolve lagging issues and enhance your Dell personal computer's speed and efficiency.

Why some laptops produce high-pitched buzzing noises and how to reduce them. Discover tips like enabling bus mastering devices to minimize noise caused by the processor's power state.

This article provides information about how to resolve an issue with a TPM error during BitLocker Encryption. The error that is reported is "A required TPM measurement is missing."

This article provides information about the Dell client drivers and downloads update release schedule.

Learn how to connect a laptop or computer to a TV using the different connection options (wired and wirelessly). See the guides on how to project, stream to a TV for seamless viewing.

Is your sound recorder not capturing sound? Learn how to fix microphone issues, troubleshoot laptop microphones, and resolve screen recording with no audio problems.

How to connect speakers to your Personal Computer and enhance your audio experience. This guide covers connecting headphones, wired and wireless speakers for computers.

Troubleshoot multiple monitor issues and fix common external monitor connection issues. Find steps to resolve display issues when using multiple monitors in Windows.

This article is a guide to resolving the error 2000-0251 when launching the ePSA diagnostics on a Dell computer.

This article provides information about how to download and install or update Dell drivers for your Dell desktop, laptop, all-in-one, workstation, printer, monitor, tablets, and so on.

This article provides information about how to troubleshoot and resolve USB-related issues on your Dell computer. Find step-by-step instructions to fix USB issues if a USB port is not working.

This article provides information about Command Line switches to employ when managing Dell BIOS updates.

The Dell Command Suite is the name of our industry-leading Client Systems Management tools.

This article describes a how to troubleshoot a Bluetooth device loses connection intermittently in Windows 11 and Windows 10.

How to wake up your computer from sleep mode, troubleshoot monitor standby issues, and resolve why your monitor keeps going to sleep in Windows 10 and 11.

This article provides information about various methods to reset or reinstall Windows 10 on your Dell computer.

Check how to downgrade Windows 11 to 10. Follow our guide to switch back from Windows 11 to Windows 10 on your computer within 10 days of upgrade.

This document provides examples of types of damage that are not covered by Dell’s Basic Support Plans, which include the Dell Limited Hardware Warranty (United States and Canada) and/or applicable Dell basic support terms.

Learn essential maintenance tips for your Dell computer, including cleaning, updating drivers, running antivirus scans, and extend lifespan.

The system temperature of Dell Inspiron, XPS, Vostro, Latitude, or Precision laptops may appear to be high when using CPU-intensive applications.

Create Windows installation media for Windows 11 and 10 with Media Creation Tool. Choose your media type (USB or DVD) and follow easy steps for OS upgrades or reinstalls.

This article provides information about different types of Dell docking stations. Find information about how to find a compatible docking station for your Dell laptop.

Learn how to find drivers by hardware ID using Windows Device Manager. Look up device ID, use the hardware device identifier, and download the correct driver ID for your computer.

How to locate the service tag of your Dell device using Windows PowerShell, as Microsoft has deprecated the WMI Command-Line (WMIC) tool, making Command Prompt no longer a viable option.

Learn how to enable Secure Boot and boot in secure mode on your Dell device. This guide covers UEFI secure boot, how to check if secure boot is enabled in the BIOS, and how to turn on secure boot for Windows 10 and 11.

The following article provides information about flickering, jittery video on a VGA connection. This is seen when connected to a Laptop.

The following article provides information about the Alienware Command Center (AWCC) installation process once an Alienware peripheral is installed on a Non-Alienware device.

Learn how to resolve camera problems by reinstalling or downloading the Microsoft integrated webcam driver on Windows 11. Updating the webcam firmware, when available. Step-by-step guide to ensure your camera driver works correctly.

This article provides information about how to resolve an issue with the Extensible Firmware Interface (EFI) Bootloader for the Windows 10 and 11 Operating Systems. Where the bootloader is not booting correctly on a GUID Partition Table (GPT) Hard Drive.

This article helps you prepare to replace customer replaceable parts on your Dell computer. Customer replaceable units are parts that, regardless of service response level, can be easily replaced with minimal effort and simple tools.

This article covers the answers to the most frequently asked questions about the Network Interface Card (network adapter, also known as Network Interface Controller, Network Adapter, LAN Adapter, or Physical Network Interface) port on a Dell computer.

This article provides information about the different types of hard disk drives (HDD) or solid state drives (SSD) on Dell computers. Learn how to run the hard disk drive diagnostics, replace a hard drive, upgrade a hard drive, and more. Find links to troubleshooting resources to help resolve hard drive-related issues on a Dell computer.

How to convert a disk to GPT format using a Windows installation DVD or USB, Windows Disk Management or MBR2GPT.exe.

This article provides information about an error with the Dell Optimizer software and System Center Configuration Manager (SCCM) deployment.

This article provides instructions on how to run the hardware diagnostics on supported devices from the Dell Support website.

See the information below to help resolve the error "0xA00F4244 NoCamerasAreAttached" when you access the webcam.

This article provides an example log collector script for the Windows operating system.

How to connect and set up a Dell docking station with your laptop. Find setup instructions, compatible docking interfaces like USB-C and Thunderbolt 3, and troubleshooting tips to ensure reliable connectivity.

How to run Dell Preboot diagnostics to identify hardware issues on your Dell computer. Learn instructions on using Dell onboard diagnostics, performing in-depth tests, and troubleshooting with Dell diagnostics boot options.

Information about update errors when using Alienware Update, Dell Update, or Dell Command Update.

Learn how to activate Trusted Platform Module (TPM) 2.0 on your Dell personal computer for enhanced security features like BitLocker, Secure Boot, and Windows Hello. This article supports Windows 11, Windows 10, and Windows 8(8.1).

How to use the Print Screen key in Microsoft Windows 11 and Windows 10 to capture screenshots and use the Snipping Tool.

Learn how to download and install Bluetooth drivers for Windows 11 and Windows 10. Resolve any Bluetooth driver errors and ensure reliable Bluetooth connectivity on your device.

Information and steps on how to automatically log in to Windows without having a welcome screen or classic login prompt.

The following article provides information about the correct handling and usage of the Dell DA305 Adapter and Dell Pro 7-in-1 USB-C Travel Hub DA310.

The following article provides information about a problem where the laptop does not turn on when it is connected to the Dell universal dock. (UD22) Some high-end laptops require more power than the UD22 can provide with the standard AC adapter.

This article clarifies the conditions for Dell coverage of the laptop keyboards (Worldwide). Contractual and legal warranties in the European Union (EU), the Dell Limited Hardware Warranty (United States and Canada), and or applicable Dell Support Service Agreements are covered in this document.

Information about Platform Configuration Register (PCR) 7 giving a "PCR 7 binding not possible" message when used with TPM and BitLocker.

The following article provides information about a failure of the Dell Pro Premium Collaboration keyboard to connect or detect the Radio Frequency (RF) Dongle.

BitLocker may not enable after a Hard Drive replacement.

This article provides steps on how to configure Wireless Wide Area Network (WWAN) Access Point Names (APN) using Microsoft Configuration Designer.

This article provides information about the USB Type-C ports' capabilities vary between the models on Dell Pro PC1x250 and PC1x255 computers.

This article provides information about why Windows Narrator does not work as expected in Dell Pair 1.2.6.

Learn what to do if a WUHD (5120 x 2160) monitor's refresh rate is limited to 60 Hz on AMD computers connected to a dock by HDMI or USB Type-C port.

This article provides information about the Microsoft Pluton security processor details not visible in Windows 24H2 build 26100.2605 and earlier.

Learn why a Dell Pro 14 PC14255 or Dell Pro 16 PC16255 may have a 3.5 mm device plugged in and no audio prompt is received. Mic-in and line-in devices cannot be enabled.

The following article provides information about why Wake-on-LAN does not work on computers using a USB adapter for their Ethernet connection.

The following article provides information about how to change the touchpad settings after installing Ubuntu 18.04 Long-Term Support (LTS) on your Dell computer.

The following article provides information about an install error during an update to Dell Optimizer 6.1.

This article is a guide to a couple of different methods to complete a Trusted Protocol Module (TPM) firmware update on a Dell personal computer if you get the following error message - "The update image is not for this system."

Learn about possible hardware issues and how to troubleshoot them on a Dell computer with Ubuntu installed as the operating system.

The following guide deals with a specific issue with Dell Mobile Broadband (WWAN) Modules after the system is re-imaged. We take you through how to identify if this is happening and how to go about solving the issue.

This article provides information about changes to the display of USB and Thunderbolt settings on newer BIOS versions.

This article provides info on Kensington Locks used with Dell systems.

This article offers detailed guidance on how to identify and troubleshoot a No POST (Power-On Self-Test) issue on a Dell laptop. It covers the symptoms of a No POST problem, such as the laptop not powering on or displaying any signs of activity. The article also provides step-by-step instructions for diagnosing the root cause, including checking power sources, verifying hardware connections, and testing individual components. It provides solutions to common and advanced No POST issues, helping to resolve the problem and restore the laptop’s functionality.

If your computer does not power on, or shows no signs of activity when you press the power button. This guide provides step-by-step instructions to resolve advanced troubleshooting steps for no-power issues on your laptop.

The following article takes you through optimizing your computers performance and stability by disabling start-up items.

Learn about how to locate the Dell Pro Keyboard and Mouse KM5221W USB dongle by following these step-by-step instructions.

This article provides information about latitude 7340 displays having different tint (for example, one may have more of a yellow tint than the other).

Learn how to setup, use, and troubleshoot Dell Universal Dock D6000. Find information about drivers, setting up multiple monitors and steps to resolve common issues.

Learn how to configure Windows Hello on a Dell personal computer with a fingerprint reader.

A guide for troubleshooting steps for issues relating to Wireless Wide Area Network (WWAN) can help users resolve connectivity problems. Including: Error SIM NOT FOUND — CHECK ORIENTATION, Cannot Read SIM, Dell Mobile Broadband Card Utility Status Is "No Card Detected," Cannot Browse the Web and Cannot find Network / Service.

Discover how to turn the wireless devices on a Dell laptop on and off, use airplane mode, and troubleshooting wireless network problems.

Having your computer not shut down as expected or turn itself back on unexpectedly can be a frustrating experience. See the appropriate information pertaining to your issue.

A dim screen can be caused by adaptive brightness settings. Follow the steps for your Windows 10 or 11 system to turn off adaptive brightness and manually adjust screen brightness and control brightness settings.

The following article provides information about the maximal opening angle of any Dell laptop that has shipped since 2020. That includes the Precision, Latitude, XPS, Inspiron, Vostro, G-Series, Dell, Dell Pro, Dell Pro Max, and Alienware gaming laptops.

Learn what causes Wi-Fi interference and how to fix wireless interference issues. Understand how Bluetooth affects Wi-Fi data, reduce network interference, and improve signal strength.

The following article provides information about the correct way to troubleshoot a Dell AC adapter if the status light is off or flickering. Dell AC adapters come with a status Light Emitting Diode (LED) on the adapter or a ring of them around the connector to the device.

Learn how to improve the performance of a Dell laptop battery. Find information about changes that you can make on a laptop to enhance the battery life.

Learn how to use the Windows PowerShell application to identify which type of Dell Docking station is attached to your Dell computer.

This article provides information about determining the Pass-Though Media Access Control (MAC) address. Both with and without having the USB-C Dock or Network Interface Controller (NIC) adapter that is connected to their Dell laptop. It describes the setup and limitations and Static IP Address configuration requirements for managing docked laptops.

Controlling Bluetooth using the wireless switch on some Dell laptops

This article provides information about integrated self-test (BIST, also called built-in diagnostics, or BID) and self-test feature check (STFC) diagnostic tests available on Dell monitors. Learn how to run a diagnostic test to diagnose hardware issues with Dell monitors.

Learn about system memory or random access memory (RAM). See our pictorial guide and explanation of different types of system memory.

Follow the steps below to use your mobile device to scan the Service Tag QR code or Barcode on your Dell device. The Service Tag is the best way to access specific information about your Dell device.

Looking to register, update, change or transfer ownership and warranty information of your Dell computer? This article shows you how.