CTO and Senior Vice President, Technology Transformation and Services, Dell Digital
Jaynene Hapanowicz is CTO and Senior Vice President of Technology Transformation and Services Development for Dell Digital, the global IT organization that supports Dell Technologies. In her role, she leads Dell Digital’s transformation, cultivating emerging technologies like artificial intelligence, automation and machine learning, as well as advancing organization-wide adoption of DevOps and creating an industry-leading developer and data science experience. She’s also responsible for the Services application development organization that builds the solutions which enable Dell to effectively serve its customers.
Jaynene’s organization employs a product-centric model where Dell Digital team members partner directly with the business using a simplified and streamlined approach to develop, test and deliver new products and capabilities. The result – processes and technologies that enable IT to drive incremental value for the business and improve the customer experience.
Previously, Jaynene led Dell’s infrastructure and platform engineering, IT Operations as well as Network and Call Center Technology Services. She has spearheaded numerous strategic initiatives including the deployments of private and hybrid Cloud Services, the Dell/EMC Integration and numerous technology conversions such as Software Defined Network and CI/CD Pipeline Services. Jaynene also directed the transformation of Dell’s global call center services — automating the processes of 30,000 agents leveraging technology to drive a positive customer experience. A collaborative leader, Jaynene is known for strengthening interlocks across teams and developing agile frameworks that efficiently and rapidly deliver business value.
Before joining Dell in 2013, Jaynene served as the Vice President of Global Network and Call Center Technology Services at Wyndham Worldwide/Cendant Corporation. She began her career at MCI Corporation after obtaining an MBA from State University of New York at Buffalo and a BA from Canisius College. Jaynene and her husband live in Austin, Texas. She likes to spend her free time with her dogs, cat and her two daughters.