Prevention is the best support

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We’ve all heard the saying that “Prevention is the best medicine.”  This phrase summarizes a Chinese proverb that explains:

The superior doctor prevents sickness.  The mediocre doctor attends to impending sickness.  The inferior doctor treats actual sickness.[1]

Preventive medicine has long been a key tenet in the medical industry and is critical to driving down healthcare costs. The tenet of “preventive medicine” is as applicable to IT as it is to healthcare. Data center environments have become increasingly complex with trends such as cloud, converged, big data and mobility. These changes require more sophisticated services to ensure availability and performance while reducing risk. Dell is leveraging its own “big support data” using our proprietary tool, SupportAssist, to examine customer environments and deliver proactive and preventative services that optimize your IT investment.  The result is a healthier environment with fewer surprises and faster resolution when there is a problem. Just what the doctor ordered.

In IT as in medicine, the earlier we intervene, the more likely we are to be effective. We provide the experts, insights, and ease to ensure the health of your infrastructure—no matter how simple or complex it may be. We take a three-tiered approach, just as if we were medical professionals, with our Dell ProSupport Enterprise Suite of Services:

  • Primary prevention: Preserve IT health with ProSupport Plus where our experts provide insights and personalized recommendations for preemptive actions including regular system maintenance and performance monitoring designed to improve the stability and performance of your environment (think of it as a vaccination)
  • Secondary prevention: Address problems immediately using automated tools like SupportAssist for proactive monitoring to make sure issues are addressed as quickly as possible and to maximize workload availability (comparable to getting an antibiotic prescription to fight off an infection)
  • Tertiary prevention: Manage ongoing issues closely and determine the root causes so you have peace of mind knowing that help is on the way and your issue will be resolved (similar to controlling ongoing issues such as high-blood pressure)

We work not only to keep your infrastructure healthy, but to streamline your support so you have time to focus on the things that matter most—like increasing productivity, meeting business goals and staying competitive in this ever-changing landscape. We can help you adopt complex technologies confidently and with ease, knowing our elite ProSupport experts are available to you 24 x 7 x 365. Our Dell ProSupport Enterprise Suite has the true enterprise-class support you need to be sure you get the most out of your investment.  Your Dell Sales Representative can help you determine what kind of support you need based on the criticality of the system and the complexity of your environment.  After you’ve got the right level of service you can relax knowing you are backed by Dell ProSupport.

From all of us in Dell Global Support & Deployment, I hope you ring in the New Year with good health for yourself and your IT infrastructure! If you are on Twitter, follow @DellProSupport for Dell Global Support & Deployment insights and reach out to @DellCaresPro (for enterprise support) and @DellCares (for end-user support) to keep your IT healthy.

About the Author: Jim Roth

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