Intel® Core™ Processors
Learn More about Intel

Help Me Choose: Support for my PC

Feel confident your products are protected with the right level of support. Dell support services can be renewed to cover Dell-branded hardware repairs or replacement. See which support level is right for you.

Your support coverage is determined by the operating system you choose.

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Support Options for Windows Home

Monthly subscriptions are now available for Premium Support and Premium Support Plus.
Features Basic Support Premium Support Premium Support Plus
Accidental Damage service for repairs and part replacement due to drops, spills, and surges Optional Optional
Personalized hardware and software support by phone, chat, and online Business hours 24/7 24/7
On-site repair at home, school or work when needed Varies 1-2 Business days 1-2 Business days
Domestic and International travel support
AI-driven virus and malware removal
Fix problems before they occur

Support Options for Windows Pro or non-Windows OS

Windows Pro, Ubuntu® Linux®, and Red Hat Enterprise systems are recommended by Dell Technologies for business use.
Features Basic Support ProSupport ProSupport Plus
Accidental Damage Optional Optional
Technical support through phone, chat, and online Business hours 24/7 24/7
Hardware repair to reduce productivity downtime Varies Next Business Day On-site Next Business Day On-site
Direct access to in-region engineers

Priority Access
Crisis monitoring and management
Single-source software and hardware expertise
Fix problems before they occur (requires SupportAssist)
Automated virus and malware removal (requires SupportAssist)
Service Account Manager (SAM) for account reporting and planning
Keep Your Hard Drive (KYHD)
Intel® Core™ Processors
Learn More about Intel