Residency Services

Maximize the use of technology to increase business value and efficiency.

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What we offer

Unlock the full potential of your digital environment with our certified technologists who seamlessly integrate with your IT team. Dell's Residency Services provide tailored solutions to enhance your infrastructure, end-user technology, multicloud, and modern workforce strategies.

Benefits include:
  • Accelerate technology adoption
  • Share best practices and technical expertise
  • Enhance technology performance

Excited about new technology but unsure how to implement and optimize? Take a look at this customer journey to see how we can help.

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Learn more about our Residency capabilities

An IDC global survey highlights the value of Residency Services, showing how enterprises can achieve superior business outcomes.
Over the next five years, CIOs must deliver significant IT transformation. An IDC study highlights the benefits of Residency Services for customers facing transformation challenges.

Frequently Asked Questions

Dell Residency Services embed certified Dell technologists within your organization to act as an extension of your IT team. They help you maximize the use of your existing and new technology, accelerate adoption, and improve day-to-day operations across infrastructure, end-user computing, Multicloud, cyber recovery, and modern workforce environments.

Dell Residency Services focus on day-to-day operations and optimization so you can accelerate technology adoption, apply best practices, and enhance performance, turning your technology investments into faster time-to-value and stronger business outcomes.

When you introduce new infrastructure, Multicloud or modern workforce solutions, Dell Residency Services provide hands-on experts who help you implement, operationalize, and continuously optimize those technologies so they are configured correctly and aligned to your business and IT strategies.

Customers typically use Dell Residency Services to achieve faster time-to-value, greater technology utilization, and improved ROI. Residents help accelerate technology adoption, enhance performance, reduce incidents, and share proven runbooks and best practices that increase internal IT expertise—freeing your teams to focus on innovation rather than routine tasks.

Dell Residency Services support a broad set of environments, including data center and storage, PC and endpoint estates, Multicloud and Kubernetes platforms, and cyber recovery solutions. Typical use cases include large-scale migrations, technology refreshes, modern workforce rollouts, AI/ML and data platform onboarding, and hardening cyber recovery operations, where in-residence expertise reduces risk and keeps complex programs on track

Dell Residency Services are designed to be highly flexible. You choose the level of expertise that makes sense for your organization (for example, Senior Resident, Resident, or Deskside Technician) and engage them for short- or long-term assignments—from days and weeks through multi-month or year-long engagements. This allows you to scale expert capacity up or down based on project timelines, transformation waves, or ongoing operational needs.

Dell residents integrate seamlessly within your IT team, aligning to your governance model, operating processes, and tools. They bring deep product and domain expertise, help document and refine SOPs and runbooks, and provide knowledge transfer and coaching so your teams are better equipped after the engagement. The goal is not to replace your staff, but to extend your capabilities, close skills gaps, and de-risk change while strengthening your internal operations for the long term.

In security-focused environments, Dell Residency Services provide resident experts who help improve security posture by tuning cyber recovery platforms, supporting recovery testing, and reinforcing day-to-day operational rigor. Working alongside your security and infrastructure teams, residents apply proven methodologies and best practices so you can strengthen resilience, reduce risk, and respond to incidents with confidence.

Yes. Dell Residency Services can support modern workforce and end-user technology programs by helping you digitize processes, streamline collaboration environments, and optimize devices and applications to drive higher employee productivity.