What is the Dell Advantage Loyalty Rewards Program for Small Business? Dell Advantage Loyalty Rewards is Dell’s free Loyalty Program for Small Business customers. When you join Dell Advantage Rewards and purchase items as a member, you’ll enjoy free expedited delivery on eligible purchases, and Rewards worth up to 3% of your paid purchase (excludes taxes and shipping), plus up to an additional 3% back on select PCs with 4+ years or Pro Support or Pro Support Plus, which is redeemable toward future purchases.
How do I enroll in Dell Advantage Rewards? Becoming a Dell Advantage Rewards member is easy! -Simply tell your phone or chat rep that you would like to join, or -Visit Dell.com/rewards and click “register now” to create a new My Account and register for rewards.
Already have a Dell.com My Account? Simply opt-in to Rewards when you’re logged in - you’ll receive a welcome email to confirm your membership. Be sure to check your junk/spam folder.
How much does it cost to become a Dell Advantage Rewards Member? There is no fee to join and no ongoing membership fee.
Is Dell Advantage Rewards the same as “My Account” on Dell.com? No, but members use My Account to track rewards. For customers who don’t have a “My Account,” an account will be created with registration. For customers who already have a "My Account," Rewards registration and benefits are available through your "My Account".
When can I start using my benefits? Benefits apply to eligible purchases made with or after your registration into the Dell Advantage Rewards program. Log in to your Dell Rewards- enabled “My Account” prior to check out to receive the ability to upgrade to free expedited delivery. You must be logged into your My Account when completing your purchase in order to earn Rewards. Rewards will be shown in your in your Dell.com My Account typically within 30 business days after your order is confirmed. Rewards are made available to redeem typically within 30 business days after your order invoices/ships. During peak seasonal periods, it can take up to an additional 5-10 business days or longer for rewards to be made available.
If I return my purchase within the return period, will my Reward still work? The offer is contingent upon the purchase of an eligible product. The Reward is not valid if an eligible product is returned for a refund. If an eligible product is returned for a refund after the Reward has been redeemed, the redeemed amount will be deducted from the Rewards account balance, even if this creates a negative balance. Terms and conditions apply.
I never received my welcome email after registering a new membership with Dell Advantage Rewards. Occasionally, your welcome email will fall into your junk or spam folders. Be sure to check the inbox of the email address you used to register with Dell Advantage Rewards.
How do I reset my “My Account” password? I can’t remember my password. At Dell.com, select “My Account.” Then select “Forgot my password” from the drop-down menu. Insert the email address you used to create your My Account and register for Dell Advantage Rewards and click “Reset Password.” You will receive a prompt to reset your password via email.
How do I unsubscribe from Dell Advantage Rewards monthly special offer emails? When registering for Dell Advantage Rewards, you can choose not to receive emails with monthly offers. Or, if you are currently receiving special monthly offers, you can select "unsubscribe" at the bottom of your current emails.
How do I update my Dell Advantage Rewards account preferences? While signed onto your My Account at Dell.com, you can select “customer information” under “My Account Settings” to update your Dell Advantage Rewards account preferences.
How do I completely cancel / opt-out of my Dell Advantage Rewards account? In order to remove yourself from the program, please call 800-695-8133 or contact your sales agent. Please note that deactivating your account will prevent you from earning future Rewards and getting free expedited delivery* on eligible items.
Can Dell Advantage Rewards benefits be linked to more than one email address? The Dell Advantage Rewards benefits are applied on each individual order, so registering multiple email addresses won’t allow duplicate rewards.
Can I combine and/or consolidate multiple Dell Advantage Rewards accounts? No. Dell Advantage Rewards accounts are unique to individual email addresses and cannot be combined or transferred. To redeem Rewards earned by multiple accounts, individual account information can be entered at checkout, and a maximum of three forms of payment is allowed for any given order. Dell reserves the right to reject requests for consolidation of any Dell promotional codes or Rewards at its own discretion for any reason.
Can I receive Rewards on Dell purchases placed prior to enrolling in the Dell Advantage Rewards Program? No. Rewards and other program benefits will only apply to purchases placed with or after program enrollment.
Will Dell retroactively apply Dell Advantage Loyalty Rewards benefits for customers who purchased before Dell Advantage Loyalty Rewards launched, and/or before a customer joined the program? No.
What services does customer service provide? Live customer service support is available Monday – Friday, 9AM to 6PM CT only, at 1-800-624-9897. Services include, but are not limited to: • Balance inquiries • Transaction history • Gift Card/Reward replacement or lost/stolen cards with proof of purchase • Disputed transactions • Problems with voids and supplemental payment • Gift Card/Reward declines • Prepaid Gift Card consolidation
What is “free Expedited Delivery” on select purchases? Dell Advantage Rewards members get free expedited delivery on eligible orders. “Expedited Delivery” method is an upgraded shipping option intended to arrive faster than the free “Standard Delivery.” Please note that for certain products, “Expedited Delivery” may not be available, and certain exclusions apply (certain TVs, monitors and batteries). Free expedited delivery is available in Continental (except Alaska) U.S. only. Other exceptions apply.
What should I do if I have more questions about my Rewards? For questions regarding Dell Advantage Rewards received prior to November 14th, please see //www.dell.com/rewardterms If you still have questions after reviewing our FAQs, please call our toll-free Customer Service line at 1-800-695-8133 Monday – Friday, 7AM to 7PM CT only to speak with a representative.
The Dell Advantage Loyalty Rewards Program is available to Dell Consumer and Small Business customers. Not valid for resellers and/or online auctions.
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