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    Intel® Core™ Processors

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    Support Services for Server, Storage, & Networking

    Your ideas. Your future. Our support.

    With over 30 years experience, Dell Technologies is a services partner you can count on today and in the future. Our single greatest measure of success, and our obsession, is you.

    You may not be a business giant…yet.  But with Dell EMC and our ProSupport Enterprise Suite, you have a technology partner that will provide the level of support you are looking for right now and in the days to come.

    Transform your small business. Call us at 1-800-456-3355.

    Your ideas. Your future. Our support.

    Help Me Choose

    Feature Comparison Basic Warranty ProSupport ProSupport Plus
    Technical support through phone, chat and online Business hours 24x7 24x7
    Product coverage Hardware only Hardware & Software Hardware & Software
    Onsite service1
    Automated issue detection & proactive case creation2
    Self-service case initiation and management
    Access to Software updates
    Command center monitoring and crisis management3
    Priority access to specialized support experts
    An assigned Service Account Manager (SAM)
    3rd party software support4
    Personalized assessments and recommendations
    Semiannual systems maintenance4

    ProSupport

    Enterprises need unwavering support for hardware and software and a smart way to manage the mix of vendors in the data center. Dell EMC offers a single source with the expertise, know-how and capabilities to help you support your business.

    ProSupport offers highly trained experts around the clock and around the globe to address your IT needs, minimize disruptions and maintain a high level of productivity.

    Learn more about ProSupport
    ProSupport for Enterprise

    ProSupport Plus

    ProSupport Plus proactively improves the performance and stability of critical systems through automated support, analytics and the right expertise so you can focus on innovating and growing your business.  It’s no wonder our customers report over 97% overall satisfaction with ProSupport Plus.

    Our experts are ready to help
    With ProSupport Plus you’ll get 24x7 immediate troubleshooting from one of our over 6,800 support engineers located around the globe.  Not to brag, but our engineers are smart!  With ProSupport Plus, customers see up to 36% faster resolution of their issues5.

    An advocate with you all the way
    You’ll be assigned a Service Account Manager (SAM) who will ensure you get the best possible proactive and predictive support experience.  With ProSupport Plus, our customers experience up to 31% fewer service requests5.

    Automated, proactive and predictive support
    Accelerated resolution with predictive monitoring, notifications, automated case creation and proactive response, all enabled by SupportAssist.  Customers using ProSupport Plus with connectivity experience up to 89% faster response to critical issues.

    Support for 3rd party software
    We are your single point of accountability for any eligible 3rd party software installed on your ProSupport Plus system, whether your purchased it from us or not.

    Getting the most from your investment
    Twice a year, your SAM will work with you to review the health of your system and will even arrange to have us remotely install important updates at a time that’s right for you.

    Disclaimers

    1Onsite availability varies by country and service purchased. Onsite service after remote diagnosis. 

    2SupportAssist for Enterprise automatically detects and proactively alerts Dell EMC.

    3
    Command center and crisis management availability varies by country and by product purchased.

    4Some restrictions apply.  See service description for details.

    5Based on an August 2020 internal analysis of service requests from August 2019 to August 2020 for Dell EMC storage, data protection and hyper-converged products comparing service requests for connected products with ProSupport Plus for Enterprise vs. products without it. Connectivity is via Secure Remote Services. Actual results may vary.
    
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    ^Dell Business Credit: Offered to business customers by WebBank, Member FDIC, who determines qualifications for and terms of credit. Taxes, shipping and other charges are extra and vary. Minimum monthly payments are the greater of $15 or 3% of the new balance shown on the monthly billing statement. Dell and the Dell logo are trademarks of Dell Inc.

    *Rewards are issued to your online Dell Rewards Account (available via your Dell.com My Account) typically within 30 business days after your order’s ship date; Rewards expire in 90 days (except where prohibited by law). “Current rewards balance” amount may not reflect the most recent transactions. Check Dell.com My Account for your most up-to-date rewards balance. Bonus rewards on select purchases identified at dell.com/businessrewards or by calling 800-456-3355. Total rewards earned may not exceed $2,000 within a 3-month period. Outlet purchases do not qualify for rewards. Rewards cannot be earned or applied for PC as a Service items. Expedited Delivery not available on certain TVs, monitors, batteries and adapters and is available in Continental (except Alaska) U.S. only. Other exceptions apply. Not valid for resellers and/or online auctions. Find out additional information about the Dell Rewards program at Dell.com/businessrewardsfaq.

    *Returns: The 30-day return period is calculated from invoice date. Exceptions to Dell's standard return policy still apply, and certain products are not eligible for return at any time. Television returns are subject to restocking fees. See dell.com/returnpolicy.

    *Offers subject to change, not combinable with all other offers. Limit of 5 units per order. Taxes, shipping, and other fees apply. Free shipping offer valid only in Continental U.S. (excludes Alaska and P.O. Box addresses). Offer not valid for Resellers. Dell reserves the right to cancel orders arising from pricing or other errors.

    Celeron, Intel, the Intel logo, Intel Atom, Intel Core, Intel Inside, the Intel Inside logo, Intel vPro, Intel Evo, Intel Optane, Intel Xeon Phi, Iris, Itanium, MAX, Pentium, and Xeon are trademarks of Intel Corporation or its subsidiaries.

    © 2018 NVIDIA, the NVIDIA logo, GeForce, GeForce RTX, GeForce MAX-Q, GRID, SHIELD, Battery Boost, CUDA, FXAA, GameStream, G-Sync, NVLINK, ShadowPlay, SLI, TXAA, PhysX, GeForce Experience, GeForce NOW, Maxwell, Pascal and Turing are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries.
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