Resolving General Problems with the Kensington Port Replicator (Universal Dock)

Summary: The following article provides information about possible solutions when connected devices are not functioning on the Kensington Port Replicator. (Universal Dock.)

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Peripherals connected through the universal dock do not work correctly

You connect your external devices through the Kensington port replicator (Universal Dock) to your computer. One or more of the peripherals are not working properly.

For example:

  • The monitor signal is lost
  • The monitor is not recognized
  • The Internet connection does not work
  • The USB ports do not work 

Kensington Port Replicator

Cause

This can be a software error and often reinstalling the Kensington software helps.

Resolution

Reinstallation of the drivers

Note: You must have administrator rights on the connected computer to make any operating system changes or update any software.

Follow these steps:

  1. Uninstall all Kensington drivers that have been installed on your computer:

    1. Disconnect the port replicator from the computer during this process.

    2. Click Start.

    3. Go to Programs.

    4. Open the Control Panel.

    5. Click Uninstall a program (or Programs and Features).

    6. Select and Uninstall the Kensington drivers.

  2. Close the process in Task Manager if you see a message that the application is running in the background:

    1. Use the CTRL + ALT + DEL keyboard shortcut to open an on-screen menu.

    2. Select Task Manager.

    3. Select the Processes tab.

    4. End the Kensington process.

  3. Download and install the latest DisplayLink driver without the computer connected to the port replicator:

  4. Connect the port replicator to your computer. (Without any of the external devices or Ethernet cable connected to the port replicator.)

  5. The drivers of the port replicator should automatically detect the connected device and install itself. (Only use USB 2.0.)

  6. Connect the external device and the Ethernet cable to the port replicator.

  7. Test for normal operation.

Affected Products

D/Port Advanced Port Replicator
Article Properties
Article Number: 000179009
Article Type: Solution
Last Modified: 04 Dec 2025
Version:  6
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