Avamar: Error while relicensing a grid: "ERROR: avmaint: license: server_exception(MSG_ERR_NOTSTARTED)"

Riepilogo: After the utility node is replaced, license installation shows "ERROR: avmaint: license: server_exception(MSG_ERR_NOTSTARTED)." The issue occurs because the Avamar Services Control Daemon (ASCD) service is not running on the node. ...

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Sintomi

The following error is seen during the license installation after the utility node has been replaced:

ERROR: avmaint: license: server_exception(MSG_ERR_NOTSTARTED)

Causa

The Avamar Services Control Daemon (ASCD) service is down on the Avamar Utility Node.

Risoluzione

  1. Log in to the Avamar Utility Node as admin.
  2. Verify that the ASCD service is not running:
    1. The command does not produce any output if the ASCD service is down. If the service is running, stop using this solution 
      ps -ef |grep ascd |grep -v "grep"
  3. Restart ASCD: 
    ascd start
    1. Sample output: 
      ulimit -S -c 0; ascd.bin --hfsport=27000 --probefile=/usr/local/avamar/var/probe.xml --sysdir=/usr/local/avamar/etc --windir=/usr/local/avamar/etc/gsan-maint-scripts --keyfile=/usr/local/avamar/etc/license.xml --elmkeyfile=/usr/local/avamar/etc/license.lic --scanfile=/usr/local/avamar/etc/serverlogscanners.xml --sysconfigdbfile=/usr/local/avamar/var/sysconfigdb.xml --logfile=/usr/local/avamar/var/ascd.log --errlogfile=/usr/local/avamar/var/err.log >> /usr/local/avamar/var/ascd.out 2>&1 &
  4. Verify that the ASCD service is running: 
    ps -ef |grep ascd |grep -v "grep"
    1. Sample output: 
      admin    69990     1  0 01:09 ?        00:00:00 ascd.bin --hfsport=27000 --probefile=/usr/local/avamar/var/probe.xml --sysdir=/usr/local/avamar/etc --windir=/usr/local/avamar/etc/gsan-maint-scripts --keyfile=/usr/local/avamar/etc/license.xml --elmkeyfile=/usr/local/avamar/etc/license.lic --scanfile=/usr/local/avamar/etc/serverlogscanners.xml --sysconfigdbfile=/usr/local/avamar/var/sysconfigdb.xml --logfile=/usr/local/avamar/var/ascd.log --errlogfile=/usr/local/avamar/var/err.log
admin    69991 69990  0 01:09 ?        00:00:00 ascd.bin --hfsport=27000 --probefile=/usr/local/avamar/var/probe.xml --sysdir=/usr/local/avamar/etc --windir=/usr/local/avamar/etc/gsan-maint-scripts --keyfile=/usr/local/avamar/etc/license.xml --elmkeyfile=/usr/local/avamar/etc/license.lic --scanfile=/usr/local/avamar/etc/serverlogscanners.xml --sysconfigdbfile=/usr/local/avamar/var/sysconfigdb.xml --logfile=/usr/local/avamar/var/ascd.log --errlogfile=/usr/local/avamar/var/err.log
  5.  Apply the new license:  
    avmaint license /tmp/ --ava

Informazioni aggiuntive

See the Avamar Administration Guide  page 173, for detailed information about applying a license on an Avamar grid.

Prodotti interessati

Avamar Server

Prodotti

Avamar Server
Proprietà dell'articolo
Numero articolo: 000064097
Tipo di articolo: Solution
Ultima modifica: 02 mar 2026
Versione:  8
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