Avamar: Error while relicensing a grid: "ERROR: avmaint: license: server_exception(MSG_ERR_NOTSTARTED)"

The following error is seen during the license installation after the utility node has been replaced:

ERROR: avmaint: license: server_exception(MSG_ERR_NOTSTARTED)

The Avamar Services Control Daemon (ASCD) service is down on the Avamar Utility Node.

1. Log in to the Avamar Utility Node as admin.

2. Verify that the ASCD service is not running:

ps -ef |grep ascd |grep -v "grep" 

The command does not produce any output if the ASCD service is down. If the service is running, stop using this solution.

3. Restart ASCD:

ascd start 

Sample output:

ulimit -S -c 0; ascd.bin --hfsport=27000 --probefile=/usr/local/avamar/var/probe.xml --sysdir=/usr/local/avamar/etc --windir=/usr/local/avamar/etc/gsan-maint-scripts --keyfile=/usr/local/avamar/etc/license.xml --elmkeyfile=/usr/local/avamar/etc/license.lic --scanfile=/usr/local/avamar/etc/serverlogscanners.xml --sysconfigdbfile=/usr/local/avamar/var/sysconfigdb.xml --logfile=/usr/local/avamar/var/ascd.log --errlogfile=/usr/local/avamar/var/err.log >> /usr/local/avamar/var/ascd.out 2>&1 &

4. Verify that the ASCD service is running:

ps -ef |grep ascd |grep -v "grep" 

Sample output:

admin    69990     1  0 01:09 ?        00:00:00 ascd.bin --hfsport=27000 --probefile=/usr/local/avamar/var/probe.xml --sysdir=/usr/local/avamar/etc --windir=/usr/local/avamar/etc/gsan-maint-scripts --keyfile=/usr/local/avamar/etc/license.xml --elmkeyfile=/usr/local/avamar/etc/license.lic --scanfile=/usr/local/avamar/etc/serverlogscanners.xml --sysconfigdbfile=/usr/local/avamar/var/sysconfigdb.xml --logfile=/usr/local/avamar/var/ascd.log --errlogfile=/usr/local/avamar/var/err.log
admin    69991 69990  0 01:09 ?        00:00:00 ascd.bin --hfsport=27000 --probefile=/usr/local/avamar/var/probe.xml --sysdir=/usr/local/avamar/etc --windir=/usr/local/avamar/etc/gsan-maint-scripts --keyfile=/usr/local/avamar/etc/license.xml --elmkeyfile=/usr/local/avamar/etc/license.lic --scanfile=/usr/local/avamar/etc/serverlogscanners.xml --sysconfigdbfile=/usr/local/avamar/var/sysconfigdb.xml --logfile=/usr/local/avamar/var/ascd.log --errlogfile=/usr/local/avamar/var/err.log

5. Apply the new license:

avmaint license /tmp/ --ava 

See the Avamar Administration Guide for detailed information about applying licenses on an Avamar grid.