Avamar: Error while relicensing a grid: ERROR: avmaint: license: server_exception(MSG_ERR_NOTSTARTED)

Riepilogo: After the utility node is replaced, license installation shows ERROR: avmaint: license: server_exception(MSG_ERR_NOTSTARTED). The issue occurs because the Avamar Services Control Daemon (ASCD) service is not running on the node. ...

Questo articolo si applica a Questo articolo non si applica a Questo articolo non è legato a un prodotto specifico. Non tutte le versioni del prodotto sono identificate in questo articolo.
Scopri le altre risorse

Sintomi

The following error is seen during the license installation after the utility node has been replaced:

ERROR: avmaint: license: server_exception(MSG_ERR_NOTSTARTED)

Causa

The Avamar Services Control Daemon (ASCD) service is down on the Avamar Utility Node.

Risoluzione

  1. Log in to the Avamar Utility Node as admin.
  2. Verify that the ASCD service is not running. The following command does not produce any output if the ASCD service is down. If the service is running, stop using this solution 
    ps -ef |grep ascd |grep -v "grep"
  3. Restart ASCD: 
    ascd start

Sample output:

ulimit -S -c 0; ascd.bin --hfsport=27000 --probefile=/usr/local/avamar/var/probe.xml --sysdir=/usr/local/avamar/etc --windir=/usr/local/avamar/etc/gsan-maint-scripts --keyfile=/usr/local/avamar/etc/license.xml --elmkeyfile=/usr/local/avamar/etc/license.lic --scanfile=/usr/local/avamar/etc/serverlogscanners.xml --sysconfigdbfile=/usr/local/avamar/var/sysconfigdb.xml --logfile=/usr/local/avamar/var/ascd.log --errlogfile=/usr/local/avamar/var/err.log >> /usr/local/avamar/var/ascd.out 2>&1 &
  1. Verify that the ASCD service is running: 
    ps -ef |grep ascd |grep -v "grep"

Sample output:

admin    69990     1  0 01:09 ?        00:00:00 ascd.bin --hfsport=27000 --probefile=/usr/local/avamar/var/probe.xml --sysdir=/usr/local/avamar/etc --windir=/usr/local/avamar/etc/gsan-maint-scripts --keyfile=/usr/local/avamar/etc/license.xml --elmkeyfile=/usr/local/avamar/etc/license.lic --scanfile=/usr/local/avamar/etc/serverlogscanners.xml --sysconfigdbfile=/usr/local/avamar/var/sysconfigdb.xml --logfile=/usr/local/avamar/var/ascd.log --errlogfile=/usr/local/avamar/var/err.log
admin    69991 69990  0 01:09 ?        00:00:00 ascd.bin --hfsport=27000 --probefile=/usr/local/avamar/var/probe.xml --sysdir=/usr/local/avamar/etc --windir=/usr/local/avamar/etc/gsan-maint-scripts --keyfile=/usr/local/avamar/etc/license.xml --elmkeyfile=/usr/local/avamar/etc/license.lic --scanfile=/usr/local/avamar/etc/serverlogscanners.xml --sysconfigdbfile=/usr/local/avamar/var/sysconfigdb.xml --logfile=/usr/local/avamar/var/ascd.log --errlogfile=/usr/local/avamar/var/err.log
  1.  Apply the new license:  
    avmaint license /tmp/ --ava

Informazioni aggiuntive

See the Avamar Administration Guide page 173, for detailed information about applying a license on an Avamar grid.

Prodotti interessati

Avamar Server

Prodotti

Avamar Server
Proprietà dell'articolo
Numero articolo: 000064097
Tipo di articolo: Solution
Ultima modifica: 03 mar 2026
Versione:  9
Trova risposta alle tue domande dagli altri utenti Dell
Support Services
Verifica che il dispositivo sia coperto dai Servizi di supporto.