Data Protection Advisor (DPA): PPDM data collection request fails with function caught InvalidStatusException
Summary: PPDM data collection request fails with message function caught InvalidStatusException
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Symptoms
The History section of the PPDM Job Monitor data collection request has the following status message:
Function jobmonitor caught ProcessingException
The same message occurs in the dpaagent.log after requesting an API response from the PPDM server:
ERR 12669.12677 20210211:071804 com.emc.dpa.agent.mo - execute(): Function jobmonitor caught InvalidStatusException
Function jobmonitor caught ProcessingException
The same message occurs in the dpaagent.log after requesting an API response from the PPDM server:
ERR 12669.12677 20210211:071804 com.emc.dpa.agent.mo - execute(): Function jobmonitor caught InvalidStatusException
Cause
The API request before the ERR did not respond with an expected status.
The debug low dpaagent.log shows the API request which generated the exception:
DBG1 12669.12677 20210211:071704 com.emc.dpa.agent.co - get(): GET [/api/v2/assets?pageSize=5000&page=1]
ERR 12669.12677 20210211:071804 com.emc.dpa.agent.mo - execute(): Function jobmonitor caught InvalidStatusException
Using a rest client, the request /api/v2/assets?pageSize=5000 was generating the following message from the PPDM server after 60sec:
{ "reason" : "Gateway Timeout Error.", "remediation" : "Try the operation again later.", "code" : 504, "path" : "/api/v2/assets", "timestamp" : 1613473517745 }
The Gateway Timeout Error comes from PPDM after 60sec regardless of the timeouts we set on the DPA request.
The API request /api/v2/assets?pageSize=100 returns information successfully from the same PPDM server.
The debug low dpaagent.log shows the API request which generated the exception:
DBG1 12669.12677 20210211:071704 com.emc.dpa.agent.co - get(): GET [/api/v2/assets?pageSize=5000&page=1]
ERR 12669.12677 20210211:071804 com.emc.dpa.agent.mo - execute(): Function jobmonitor caught InvalidStatusException
Using a rest client, the request /api/v2/assets?pageSize=5000 was generating the following message from the PPDM server after 60sec:
{ "reason" : "Gateway Timeout Error.", "remediation" : "Try the operation again later.", "code" : 504, "path" : "/api/v2/assets", "timestamp" : 1613473517745 }
The Gateway Timeout Error comes from PPDM after 60sec regardless of the timeouts we set on the DPA request.
The API request /api/v2/assets?pageSize=100 returns information successfully from the same PPDM server.
Resolution
DPA is working as designed.
The PPDM server is returning an unexpected status for the API request due to a performance issue.
This issue needs to be investigated from the PPDM side.
Please contact Dell Technical Support for further information.
The PPDM server is returning an unexpected status for the API request due to a performance issue.
This issue needs to be investigated from the PPDM side.
Please contact Dell Technical Support for further information.
Προϊόντα
Data Protection AdvisorΙδιότητες άρθρου
Article Number: 000184325
Article Type: Solution
Τελευταία τροποποίηση: 27 Μαΐ 2026
Version: 5
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