Secure Connect Gateway Virtual Edition: How to Manually Collect Support Logs

Secure Connect Gateway Virtual Edition (SCG/VE) is deployed as an appliance in a hypervisor environment such as VMware ESXi or Windows Server Hyper-V. The appliance runs on a Linux host operating system.

1. From the command prompt, open an SSH session using command-line interface or a terminal application such as PuTTY  to the SCG/VE appliance and log in as root user.
   
   NOTE: The root and admin user are created during the SCG/VE appliance install. The admin user is used to access the graphical interface on port 5700. The admin user cannot be used to open an SSH session to the appliance.

   ssh root@<SCG/VE IP Address>

2. Copy the log files to a tarball archive file in the /tmp directory, for example /tmp/logs_archive.tgz.

tar czvf /tmp/logs_archive.tgz /var/lib/docker/volumes/saede_logs/_data /var/lib/docker/volumes/esrslog/_data  

3. Run the below command when complete. This lists the archive file in the /tmp folder.

ls -l /tmp/*.tgz 

4. Exit the SSH session and copy the archive log from the /tmp folder on the appliance using secure copy protocol (SCP) command line or using an application such as WinSCP .

scp root@<SCG/VE IP address>:/tmp/logs_archive.tgz logs_archive.tgz

5. Upload the archive file from your host to Dell at the upload location provided by your Dell support representative. Follow Dell KB article 212038, How to Share Log Files, Screenshots, and Error Messages with Dell
6. To delete the archive file from the SCG/VE appliance, open an SSH session and type the following command:

   rm /tmp/logs_archive.tgz