Latitude XX20 Computers Blue Screen During Imaging

Summary: An "Inaccessible Boot Device" blue screen error occurs when imaging a Latitude XX20 with System Center Configuration Manager or Microsoft Deployment Toolkit.

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Symptoms

A blue screen error of "Inaccessible Boot Device" is seen when imaging Tiger Lake computers using the Latitude XX20 CAB file IRST drivers with System Center Configuration Manager (SCCM) or Microsoft Deployment Toolkit (MDT). This issue occurs only when imaging computers that are in RAID On Mode and does not affect computers in AHCI Mode.

Affected Platforms:

  • Latitude 3120
  • Latitude 3320
  • Latitude 3420
  • Latitude 3520
  • Latitude 5320
  • Latitude 5420
  • Latitude 5520
  • Latitude 7320
  • Latitude 7420
  • Latitude 7520
  • Latitude 9420
  • Latitude 9520

Cause

The folder naming conventions cause an improper extraction of the correct drivers.

Resolution

There are two methods that resolve the Inaccessible Boot Device blue screen during imaging.

Method 1: Manual Driver CAB import

  1. Go to Dell Support and download the Windows 10 driver CAB for the affected Latitude platform.
  2. Extract the CAB file.
  3. Either delete the 7320-win10-A00-WP0RY\7320\win10\x64\storage\5KRPN_A00-00\F6\[2]NonVMD directory from the folder structure or delete the files iaAHCIC.inf and iaStorAC.inf from that directory.
    iaAHCIC.inf and iaStorAC.inf
  4. Open the Microsoft Endpoint Configuration Manager console.
  5. Import the drivers from the extracted folders and create a driver package.
  6. Use the package in the Driver Injection task in the Task Sequence.

Method 2: Using the Dell Command System Driver Library Import Easy Button

  1. Open the Microsoft Endpoint Configuration Manager console.
  2. Go to Software Library, then to Driver Packages, and then click the Dell Command System Driver Library Import button on the button bar.
  3. Follow the wizard to choose and download the CAB file for the affected Latitude platform that you are working with. After the wizard completes, the driver package is created in the Dell System Cab Driver Packages folder. Click the model driver package that you downloaded to show the list of drivers in the package.
  4. Locate and delete the following two drivers. Disabling the driver does not work. You must delete the drivers.
    • iaAHCIC.inf
    • iaStorAC.inf
    Deleting iaAHCIC.inf and iaStorAC.inf in System Center Configuration Manager
  5. Right-click the Driver Package that you removed the drivers from, click Update Distribution Points, and then click OK.
  6. Add the Apply Drivers task to your task sequence.

Affected Products

Latitude 3120, Latitude 3320, Latitude 5320, Latitude 7320, Latitude 3420, Latitude 7420, Latitude 9420, Latitude 3520, Latitude 5520, Latitude 7520, Latitude 9520, Latitude 5420
Article Properties
Article Number: 000183787
Article Type: Solution
Last Modified: 19 Apr 2025
Version:  5
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