SourceOne: Email Management Index process crasht after installing 7.2.SP5 Hotfix Bundle 2

Summary: SourceOne Email Management - SourceOne Index-proces ExAsIdxObj.exe reageert niet meer na de installatie van 7.2.SP5 hotfixbundel 2 (HF2), waardoor indexsets worden gemarkeerd met de status 'Ontbrekende items'. ...

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Symptoms

Na de installatie van SourceOne Email Management 7.2.SP5 Hotfix Bundle 2 (7.2.5.5133), worden verschillende op ISYS gebaseerde full-text indexsets gemarkeerd met "Missing Items". 

Foutberichten zoals de volgende zijn te vinden in de "Application"-gebeurtenislogboeken van de SourceOne Native Archive-servers:
 

Log Name:      Application
Source:        Application Error
Date:         6/12/2017 1:41:19 PM
Event ID:     1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      HostName
Description:
Faulting application name: ExAsIdxObj.exe, version: 7.2.5.5133, time stamp: 0x59d50312
Faulting module name: ntdll.dll, version: 6.3.9600.18007, time stamp: 0x55c4bc8e
Exception code: 0xc0000374
Fault offset: 0x000e5904
Faulting process id: 0x3d8
Faulting application start time: 0x01d36e3ba220d233
Faulting application path: D:\EMC SourceOne\EXPBA\bin\ExAsIdxObj.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: efa74284-da2e-11e7-813e-005056a15901
Faulting package full name: 
Faulting package-relative application ID: 


Log Name: Application
Source: Application Error
Date: 6/12/2017 2:44:29 PM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords: Classic
User: N/A
Computer: HostName Description:
Faulting application name: ExAsIdxObj.exe, version: 7.2.5.5133, time stamp: 0x59d50312
Faulting module name: ISYSreadershd.dll, version: 11.4.0.2647, time stamp: 0x59cd7b8d
Exception code: 0xc0000409
Fault offset: 0x008a3c6d
Faulting process id: 0xf34
Faulting application start time: 0x01d3786b90bd0ceb
Faulting application path: D:\Program Files (x86)\EMC SourceOne\EXPBA\bin\ExAsIdxObj.exe
Faulting module path: D:\Program Files (x86)\EMC SourceOne\ExPBA\bin\Indexer11\ISYSreadershd.dll
 

Cause

Dit probleem wordt veroorzaakt door een softwaredefect.

Resolution

Dit probleem is opgelost in hotfixbundels (HFB's) of Service Pack-versies op of hoger dan SourceOne Email Management 7.26.6156 (7.2 SP6 GA). 
Hotfixbundels en servicepackkits kunnen worden gedownload van https://www.dell.com/support. Selecteer Drivers en downloads om toegang te krijgen tot de vereiste software.

Hotfixes zijn alleen beschikbaar voor de meest recente patch- of Service Pack-versies van het product die beschikbaar waren toen dit probleem werd opgelost.
Wanneer u Hot Fix-bundels (HFB's) installeert, moeten deze allemaal in de juiste volgorde worden geïnstalleerd om ALLE oplossingen correct toe te passen.
Upgrade naar de nieuwste versie van de SourceOne-release, het servicepack en de Hot Fix-bundel om ervoor te zorgen dat alle opgeloste problemen worden opgelost.


 

Affected Products

SourceOne Email Management

Products

SourceOne, SourceOne Archiving, SourceOne Email Management
Article Properties
Article Number: 000168030
Article Type: Solution
Last Modified: 02 Sept 2025
Version:  4
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