NetWorker: Backup is failing with the error: Client is not properly configured on the NetWorker Server

Summary: NetWorker client-based backup fails with error "Client is not properly configured on the NetWorker Server"

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Symptoms

A NetWorker client is configured for file system backups using the NetWorker client software.

The backup is failing with the below errors in the action logs: 
save: Unable to set up the direct save with server 'xxxxxxxxx': Client 'xxxxxxx' is not properly configured on the NetWorker Server..
save: Cannot open a save session with NetWorker server 'xxxxxxxxx': Client 'xxxxxxx' is not properly configured on the NetWorker Server..

Cause

The client name or domain name is changed.
And hence client's aliases are not properly updated in the client properties.

Resolution

Client aliases should be properly updated. Follow the below steps to update them:
  1. From the NMC or NWUI, under the Protection->Clients tab, select the failing client
  2. Right-click and select the Modify Client Properties
  3. Now go to the tab "Globals (1 of 2)"
  4. Clear the aliases and click Ok to save
Now when you open the client properties and check, the aliases are properly updated.
Start a backup of the client.

Affected Products

NetWorker Family, NetWorker
Article Properties
Article Number: 000227220
Article Type: Solution
Last Modified: 13 Sept 2024
Version:  1
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