PowerFlex 3.0: Upgrade Failure using IM on Ubuntu 18.04 and Later or Red Hat Enterprise Linux 7.0 and later

Summary: PowerFlex upgrade to version 3.0.1.1 failed when using IM

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Instructions

When trying to do an NDU of VxFlex from version 3.0 (or earlier) to version 3.0.1.1 (or later) on the following operating systems:

  • Ubuntu 18.04 and later
  • Red Hat Enterprise Linux 7.0 and later

IM fails on the node validation step with the following error:

Get IP address command was not successful


Symptoms

In scaleio.log under /opt/emc/scaleio/gateway/logs/scaleio.log, the IP is known and the connection is successful:

2019-12-30 20:21:17,027 [executor-26] INFO  c.e.s.s.i.s.i.c.LIANodeConnection - Successfully connected to 10.139.216.216

But getting the IP address step fails:

2019-12-30 20:21:17,035 [executor-26] ERROR c.e.s.s.i.s.i.c.LIANodeConnection - Failed to get ip addresses. ResultCode: LIA_GET_IP_ADDRESS_COMMAND_FAILED

 


Impact

Upgrade failure
 

Root Cause

During LIA upgrade, the preupgrade script uses the "grep" command to capture the relevant IPs and uses them during the upgrade process. For the following operating systems:

  • Ubuntu 18.04 or later
  • Red Hat Enterprise Linux 7.0 or later

The output of the "IP addr" command was changed, and the preupgrade script fails to obtain the relevant parameters. 
 

Workaround

Manually upgrade LIA, and rerun failed NDU steps from IM.
 

NOTE: Consider the below procedure as an example of the steps that should take place. Once you perform the workaround, use the relevant documentation for the VxFlex version and the operating system that is involved in your particular issue and follow the manual upgrade steps.


Example for Red Hat Enterprise Linux:

  1. Copy the relevant LIA package from GW to "tmp" folder on the dedicated servers:

    scp /opt/emc/scaleio/gateway/temp/scaleio/EMC-ScaleIO-lia-<version>.rpm <IP>:/var/tmp/

Example:
scp /opt/emc/scaleio/gateway/temp/scaleio/EMC-ScaleIO-lia-3.0-1100.113.el8.x86_64.rpm 100.65.22.30:/var/tmp/

  2. Log in to the relevant servers, and upgrade LIA manually:

    rpm -Uvh /var/tmp/EMC-ScaleIO-lia-<version>.rpm

Example:
rpm -Uvh /var/tmp/EMC-ScaleIO-lia-3.0-1100.113.el8.x86_64.rpm
Verifying... ################################# [100%]
Preparing... ################################# [100%]
Updating / installing...
1:EMC-ScaleIO-lia-3.0-1100.113.el8 ################################# [ 50%]
shm prefix already defined by previous version
Cleaning up / removing...
2:EMC-ScaleIO-lia-3.0-1000.208.el8 ################################# [100%]

  3. Navigate back to the IM, and rerun the failed steps.
     

Impacted Versions

PowerFlex 3.0 and earlier
 

Fixed In Version

PowerFlex 3.0.1.1

Affected Products

PowerFlex appliance R650, PowerFlex appliance R6525, PowerFlex appliance R660, PowerFlex appliance R640

Products

PowerFlex appliance R6625, Powerflex appliance R750, PowerFlex appliance R760, PowerFlex appliance R7625, PowerFlex custom node, PowerFlex custom node R650, PowerFlex custom node R6525, PowerFlex custom node R660, PowerFlex custom node R6625 , PowerFlex custom node R750, PowerFlex custom node R760, PowerFlex custom node R7625, PowerFlex rack HW, PowerFlex rack RCM Software, VxFlex Ready Node, VxFlex Ready Node R640, VxFlex Ready Node R740xd, PowerFlex appliance R740XD, PowerFlex appliance R7525, PowerFlex appliance R840, VxFlex Ready Node R840 ...
Article Properties
Article Number: 000196788
Article Type: How To
Last Modified: 26 Nov 2025
Version:  4
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