Avamar：Hyper-V 备份失败，并显示“Unable to get the VMs for backup”。

Summary: 本知识库文章提供有关由于未配置 sharedstoragepath 参数而失败的 Hyper-V 备份的信息。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Hyper-V 群集备份失败，并显示如下所示的错误：
  
avhypervvss Error : Unable to get the VMs for backup.
avhypervvss Info : --------------------Start [EMC Avamar Plug-in Service for Windows] log ------------------

avhypervvss Info : Calling Thread identity: NT AUTHORITY\SYSTEM

avhypervvss Info : SharedStoragePath is not set

avhypervvss Info : Exception in GetTargetVMsForRCT Failed to validate shared storage path

avhypervvss Info : ----------------------End [EMC Avamar Plug-in Service for Windows] log -------------------

avhypervvss Info : 
avhypervvss Error : Failed to collect the list of remote VMs
avhypervvss Error : Failed to backup targets. Unable to expand targets.
avhypervvss Error : Failed to validate and expand the targets.
avhypervvss Error : Backup did not complete successfully
avhypervvss Info : Starting graceful (staged) termination, Backup did not complete successfully (wrap-up stage)

Cause

尚未在 Hyper-V 群集上配置共享存储参数。
v19.3、19.4、19.7 和 19.8 的最新 Hyper-V VSS 热修复程序需要此群集参数。
Hyper-V VSS 插件（19.4 及更高版本）的默认版本还需要事先配置参数。

Resolution

要为 Hyper-V 群集配置共享存储路径参数，请按照以下知识库文章中记录的过程进行操作：

https://www.dell.com/support/kbdoc/en-us/000211510

在 Hyper-V 群集上配置参数后，请重试 Hyper-V 备份。

重要：  这是 Hyper-V 群集生命周期内的一次性更改。必须在可供所有节点访问的 CSV 或 SMV 共享存储上仔细规划和设置。如果不确定如何进行此更改，请先咨询 Hyper-V 管理员，然后再继续。

Additional Information

Hyper-V 插件的最新累积热修复程序列表：
  • Avamar 插件版本 19.4.100-124 HF 337285
  • Avamar 插件版本 19.7.100-82 HF 337450
  • Avamar 插件版本 19.8.100-83 HF 337654
提醒: 对于 Avamar Hyper-V 插件版本 19.4.100-116 或更低版本，请升级到 19.4.100-124 或更高版本并应用相应的 HF。

Affected Products

Avamar
Article Properties
Article Number: 000212823
Article Type: Solution
Last Modified: 18 Aug 2023
Version:  1
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