Dell Computer with DW5932e Snapdragon X62 Cannot Connect to the Internet After Disabling Offloading Settings
Summary: Learn about when a Dell computer with a DW5932e Snapdragon X62 WWAN card cannot connect to the Internet after offloading settings are disabled.
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Symptoms
An affected platform with a DW5932e Snapdragon X62 WWAN card accepts a pin to unlock the SIM. Afterwards, it is stuck for seconds or minutes in a "no Internet access" state until the WWAN functionality disappears and reappears. This process repeats without the WWAN connection ever getting established.
Affected Platforms:
- Dell Pro Rugged 13 RA13250
- Dell Pro Rugged 14 RB14250
- Latitude 5350
- Latitude 5450
- Latitude 5550
- Latitude 7030 Rugged Extreme Tablet
- Latitude 7350
- Latitude 7350 Detachable
- Latitude 7450
- Latitude 7650
- Latitude 9450 2-in-1
- Precision 3490
- Precision 3590
- Precision 3591
Cause
An error occurs with the Dell Wireless 5932e and Qualcomm Snapdragon X62 Firmware and GNSS/GPS Driver.
Resolution
Updating to Dell Wireless 5932e and Qualcomm Snapdragon X62 Firmware and GNSS/GPS Driver version 3.2.0.20, A07 or later on the computer resolves the issue. To download and install the firmware and driver, refer to How to Download and Install Dell Drivers and Firmware.
Affected Products
Dell Pro Rugged 13 RA13250, Dell Pro Rugged 14 RB14250, Latitude 7030 Rugged Extreme Tablet, Latitude 5350, Latitude 7350, Latitude 7350 Detachable, Latitude 5450, Latitude 7450, Latitude 9450 2-in-1, Latitude 5550, Latitude 7650, Precision 3490
, Precision 3590, Mobile Precision 3591
...
Article Properties
Article Number: 000302559
Article Type: Solution
Last Modified: 07 Jul 2025
Version: 5
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