Hyper-V GLR 失敗,並顯示「Error mount AvFS volume」
Summary: 本文為 Avamar Hyper-V 精細層級復原 (GLR) 故障提供因應措施。
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Symptoms
重新導向的 Hyper-V GLR 還原失敗,並出現類似以下的錯誤:
2018-05-10 16:19:30 avhypervglr Error <13773>: Failed to restore the target 'D:\Restore\' due to the following error: STATE_EVENT_IGNORED - Ignoring requested state transition for the 'plugin_restore' event with transition cause of 'CAUSE_RESTORE' while in the 'STATE_NOT_MOUNTED' state
從 avhypervglrsvc.log:
2018-04-16 14:25:02 avhypervglrsvc.exe Error <13390>: Error mounting AvFS volume '': 2018-04-16 14:31:50 avhypervglrsvc.exe Warning <0000>: STATE_EVENT_IGNORED - Ignoring requested state transition for the 'plugin_restore' event with transition cause of 'CAUSE_RESTORE' while in the 'STATE_NOT_MOUNTED' state 2018-04-16 14:31:50 avhypervglrsvc.exe Error <13397>: The following error occurred while handling the 'Restore' event: STATE_EVENT_IGNORED - Ignoring requested state transition for the 'plugin_restore' event with transition cause of 'CAUSE_RESTORE' while in the 'STATE_NOT_MOUNTED' state
Cause
在 還原畫面中 選取目的地機器,而非 瀏覽精細還原畫面。

這會導致備份裝載在源機器上,而不是目標機器上。
GLR 還原必須在 GLR 裝載備份的同一用戶端電腦上進行。
Resolution
使用正確的程序來執行 GLR。Avamar Exchange 使用者指南的第 64 至 75 頁提供了執行 GLR 的詳細步驟,以及適用於 19.12 Exchange VSS 的 Avamar 使用者指南。
Additional Information
本 KB 文章適用於其他 GLR 應用程式,例如 Exchange 和 SharePoint。
Affected Products
Avamar, Avamar Plug-in for Hyper-V VSSArticle Properties
Article Number: 000031983
Article Type: Solution
Last Modified: 11 Jun 2025
Version: 4
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