NetWorker: O BBB (Block Based Backup, backup baseado em block) está falhando com "O processo do Data Domain Client Direct não conseguiu obter a senha".

Summary: Um BBB (Block Based Backup, backup baseado em block) do NetWorker ou um backup direto do client falha, informando que o usuário remoto ou a senha estão incorretos.

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Symptoms

Falha no backup do Client Direct Block Based Backups (BBB) no DD com: 
The Data Domain Client Direct process could not obtain the password.
DD device 'DEVICE_NAME' has no password set for DD connection.
98519:save: Unable to setup direct save with server NW_SERVER: CLIENT:SAVESET : Unable to perform backup for save-set ID 'SSID' with DIRECT_ACCESS=Yes, check device and pool configuration to enable Client direct..
90095:save: Cannot open save session with 'NW_SERVER':CLIENT:SAVESET : Unable to perform backup for save-set ID 'SSID' with DIRECT_ACCESS=Yes, check device and pool configuration to enable Client direct.

O salvamento BBB no lado do client falha com:

Sintaxe: save -vvv -D3 -z -b POOL_NAME VOMULE_NAME(S)
Exemplo: save -vvv -D3 -z -b ddbackups C:\ D:\ E:\

Nota:  "-z" instrui o backup para ser executado como BBB. 
134490:save: Device is not configured for 'Client direct'.
12/29/17 10:50:52.147363 NsrBlockSave Failed.
12/29/17 10:50:52.147363 Initiating nsrblockbase returned failure for save set 'SAVESET'.
134491:save: Block based backup requires device properties to be configured for 'Client direct'. Please ensure a CIFS / NFS share is updated in the 'device access information' field along with 'remote user' and 'password'
90096:save: save of 'SAVESET' to 'NW_SERVER' failed: Block based backup requires device properties to be configured for 'Client direct'. Please ensure a CIFS / NFS share is updated in the
evice access information' field along with 'remote user' and 'password'
12/29/17 10:50:52.178563 CLIENT:SAVESET size 0 KB, 0 file(s), took   0 min   1 sec
134491:save: Block based backup requires device properties to be configured for 'Client direct'. Please ensure a CIFS / NFS share is updated in the 'device access information' field along with 'remote user' and 'password'
94693:save: The backup of save set 'SAVESET' failed.
Nota: Esse problema foi observado em um backup BBB; No entanto, o problema está relacionado ao processo do Client Direct e do Data Domain para que esse problema possa aparecer em qualquer backup do Client Direct.

Cause

A senha do usuário do ddboost está incorreta ou deve ser reinserido nas propriedades do dispositivo do NetWorker.

Resolution

1. Abra as propriedades do dispositivo e confirme se as credenciais do usuário do ddboost estão corretas.
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Nota: A ferramenta ddpconnchk pode ser usada para confirmar a conectividade do ddboost do host do NetWorker relatando um problema: NetWorker: Como usar a ferramenta DDPCONNCHK para testar a conectividade do DD ddboost a partir de hosts do NetWorker

2. Desmonte o dispositivo quando nenhum backup/clones/recuperações estiver ativamente usando-o. 3. Altere o campo de senha para qualquer valor e pressione OK.
4. Abra as propriedades do dispositivo novamente e digite novamente a senha correta. 5. Remonte o dispositivo e inicie o backup.
AVISO: Não identifique o dispositivo, se o dispositivo for rotulado como todos os savesets serão excluídos.

Affected Products

NetWorker

Products

NetWorker
Article Properties
Article Number: 000050159
Article Type: Solution
Last Modified: 24 Jun 2025
Version:  4
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