NetWorker：區塊式備份 （BBB） 失敗，並顯示「Data Domain Client Direct 程式無法取得密碼。」

Summary: NetWorker 區塊式備份 （BBB） 或用戶端直接備份失敗，表示遠端使用者或密碼不正確。

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Symptoms

用戶端直接區塊式備份 （BBB） 無法備份至 DD：： 
The Data Domain Client Direct process could not obtain the password.
DD device 'DEVICE_NAME' has no password set for DD connection.
98519:save: Unable to setup direct save with server NW_SERVER: CLIENT:SAVESET : Unable to perform backup for save-set ID 'SSID' with DIRECT_ACCESS=Yes, check device and pool configuration to enable Client direct..
90095:save: Cannot open save session with 'NW_SERVER':CLIENT:SAVESET : Unable to perform backup for save-set ID 'SSID' with DIRECT_ACCESS=Yes, check device and pool configuration to enable Client direct.

用戶端 BBB 儲存失敗，並顯示：

語法：save -vvv -D3 -z -b POOL_NAME VOMULE_NAME（S）
範例：save -vvv -D3 -z -b ddbackups C：\D：\E:\

注意：  「-z」指示備份以 BBB 執行。 
134490:save: Device is not configured for 'Client direct'.
12/29/17 10:50:52.147363 NsrBlockSave Failed.
12/29/17 10:50:52.147363 Initiating nsrblockbase returned failure for save set 'SAVESET'.
134491:save: Block based backup requires device properties to be configured for 'Client direct'. Please ensure a CIFS / NFS share is updated in the 'device access information' field along with 'remote user' and 'password'
90096:save: save of 'SAVESET' to 'NW_SERVER' failed: Block based backup requires device properties to be configured for 'Client direct'. Please ensure a CIFS / NFS share is updated in the
evice access information' field along with 'remote user' and 'password'
12/29/17 10:50:52.178563 CLIENT:SAVESET size 0 KB, 0 file(s), took   0 min   1 sec
134491:save: Block based backup requires device properties to be configured for 'Client direct'. Please ensure a CIFS / NFS share is updated in the 'device access information' field along with 'remote user' and 'password'
94693:save: The backup of save set 'SAVESET' failed.
注意：此問題已在 BBB 備份中發現;但是，此問題與 Client Direct 程式和 Data Domain 有關，因此此問題可能會出現在任何 Client Direct 備份中。

Cause

ddboost 使用者密碼不正確，或必須重新輸入 NetWorker 裝置內容。

Resolution

1.開啟裝置內容，並確認 ddboost 使用者認證正確無誤。
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注意：ddpconnchk工具可用來確認來自 NetWorker 主機的 ddboost 連線能力報告問題：NetWorker：如何使用 DDPCONNCHK 工具測試來自 NetWorker 主機的 DD ddboost 連線能力

2.未進行備份/複製/復原時，裝置會主動使用。3.將密碼欄位變更為任何值，然後按「OK」。
4.再次開啟裝置內容，然後重新輸入正確的密碼。 5.重新掛接裝置並啟動備份。
警示：如果裝置標示為所有儲存集，請勿為裝置貼上標籤。

Affected Products

NetWorker

Products

NetWorker
Article Properties
Article Number: 000050159
Article Type: Solution
Last Modified: 24 Jun 2025
Version:  4
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