Dell EMC Unity: LDAP Group user login failure with "Logged in user is not authorized to access Unisphere" message (User Correctable)

After the configuration of Directory Services settings and User Management Settings, the users associated with the LDAP groups receive an error with the message "The Logged in user is not authorized to access Unisphere".

During the validation of the Directory Services settings, the connection between the Dell EMC Unity system and the LDAP server is valid and operational.

If the user is added directly to the User Management configuration, the user will be able to successfully login into Unisphere.
 

The root cause for this issue is related with the validation process between the Unity system and the LDAP server. The LDAP Group name is case-sensitive during the validation process.

# Example:
1. Group "Testing Group" is currently setup in Active Directory:



2. When adding the Group on the Dell EMC Unity system, a syntax mistake was performed, as shown on the following screenshot:


3. When attempting to authenticate with the user Gordon Freeman, which is part of the Group, the following message is received:

 

The LDAP group name information is case-sensitive during the authentication process.

To resolve this issue, please remove and re-add the LDAP group once more using the exact same name displayed in the Active Directory Users and Computers service.

Once the Group syntax is corrected, please attempt to login again with one of the users associated with the group.

If the situation still remains, or if further clarification is required, please reach Dell EMC Support or your Service Provide quoting this Knowledge Base number.