XtremIO: Native replication snapshot sets are not viewable

Trying to view the snapshot sets created by native replication results in a no matches found message in both the CLI and UI:

xmcli (tech)> show-remote-protection-snapshot-sets protection-session-id=1
No matches found
xmcli (tech)> show-remote-protection-snapshot-sets protection-session-id=2
No matches found

However, by checking the protection sessions, the snapshot sets are being created:

xmcli (tech)> show-remote-protection-session protection-session-id=1
 Name: <Remote protection session name>
 Index: 1
 Replication-State: active
 Replication-State-Details:
 Replication-Direction: source_to_target
 Block-Access-Type: read_only
 Source-XMS-Id:
 Name: <XMS name>
 Index: 0
 Source-Cluster-ID:
 Name: <Cluster name>
 Index: 1
 Source-CG-Id:
 Name: <CG name>
 Index: 2
 Target-XMS-Id:
 Name: <XMS name>
 Index: 0
 Target-Cluster-ID:
 Name: <Cluster name>
 Index: 1
 Target-CG-Id:
 Name: <CG name>
 Index: 1
 Num-Of-Vols: 3
 RPO: 60
 Max-BW(MB/s): 0.000
 Protection-Window-Num-Copies: 27
 Protection-Window-Duration-in-Days: 4.000
 Current-Protection-Window-Copies: 10
 Source-Retention-Policy-ID:
 Name: <Retention policy name>
 Index: 1
 Target-Retention-Policy-ID:
 Name: <Retention policy name>
 Index: 1
 Number-Of-Target-PITs: 10
 Target-Pit-Num-Copies-Status: ok
 Target-Pit-Window-Size-Status: protection_window_not_full
 Number-Of-Source-PITs: 2
 Next-Scheduled-Cycle: xxxxxxxx
 Replication-Mode: async
 Lag: 30
 BW(KB/s): 0
 Max-BW(MB/s): 0.000
 Transfer-Efficiency-Ratio(Ratio): 1
 Cycle-Start-Time(Timestamp): Tue Sep 17 15:37:43 2019
 Last-Cycle-Start-Time(Timestamp): Tue Sep 17 15:37:43 2019
 Last-Cycle-Completed-Snapshot-Set: xxxxxxxxx
 Last-Cycle-Duration: 1
 Last-Cycle-Link-BW(KB/s): 70086
 Last-Cycle-Effective-Bandwidth(KB/s): 13981303
 Last-Cycle-Transfer-Efficiency-Ratio: 199.48671427
 Cycle-Number(Count): 910
 Num-Missing-Short-Period-Snapshot-Sets: 14
 Num-Missing-Middle-Period-Snapshot-Sets: 3
 Num-Missing-Long-Period-Snapshot-Sets: 0
 Target-Missing-Pits-Alert: enabled
 Test-Copy-Mode: False
 Snapset-Backup-Snapset-Index: []
 Current-Command-Name:
 Current-Command-Status: none
 Replication-Session-Consistency-State: consistent
 Obj-Severity: information
 

A code bug that causes the Tasker process on the XtremIO Management Server (XMS) to stop working. This affects the auto_sync job run by the XMS and ultimately affects the way it gathers the native replication snapshot information from the array. 
 

Found that this is a code bug with the current software on the array, and as a workaround, the refresh can be performed through the CLI.

If rebooting the XMS does not work, perform the following POA:

Ensure that the customer is aware that performing XMS recovery results in loss of the performance data, and their tags. Once customer approval is given for XMS recovery, perform the following:

Run xms-recovery on both XtremIO Management Servers:

1. dry run xms-recovery on source xms; then xms-recovery on source xms if dry-run succeeds.
2. dry run xms-recovery on target xms; then xms-recovery on target xms if dry-run succeeds.