Avamar:VMware File Level Restore - FLR - 失敗:「VMDK 檔案名稱無效或不存在」

Summary: 嘗試執行 Avamar VMware 檔案層級還原 (FLR) 時,會顯示下列錯誤: 「VMDK 檔案名稱無效或不存在。驗證代理是否已使用文檔中支援的方法正確註冊。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

使用 Data Domain 在 Avamar 上嘗試 FLR,會出現下列錯誤:「
VMDK 檔案名稱無效或不存在。驗證代理是否已使用文檔中支援的方法正確註冊。

嘗試瀏覽檔案層級還原 (FLR) 時,VMDK 檔案名稱無效或出現錯誤。

備份用代理中的 /usr/local/avamar/var/axionfs<uuuid>.log 檔案顯示類似此的錯誤: 

axionfs Info <10539>: Connecting to Data Domain Server "dd01.example.com."(2)  (LSU: avamar-1399865928, User:"DDBOOST")
 axionfs Warning <18125>: Calling DDR_OPEN returned result code:5341 message:SSL library error
 axionfs Error <10542>: Data Domain server "dd01.example.com" open failed DDR result code: 5341, desc: SSL library error
 axionfs Error <10512>: Problem logging into the DDR server index:2
 axionfs Error <11014>: Could not open DDR for /, #397
 axionfs Warning <19046>: Unable to get ddr_files.xml for clientid <cid> and backupid 131129312174737330
 axionfs Warning <19047>: Unable to retrieve DDR info for 'VMConfiguration'
 axionfs Error <0000>: Cannot iterate contents of '': Unable to set location information in direlem_iter for 'VMConfiguration'

/usr/local/avamarclient/bin/MountPoint/MountMgr.log 檔案顯示類似的錯誤類型:
Unable to find backed up VMDK images for: /mnt/dunion/vc.example/com/VirtualMachines/VM_UBNsDNRK5H3GJv7yiD7ynQ/by-number/0000001
 

 

Cause

FLR 程序可以連線至 Avamar 以擷取中繼資料,但因 SSL 問題而無法連線至 Data Domain。

請參閱中所述的此問題。在 Data Domain 的 Avamar 備份或還原失敗或完成時出現例外狀況,並出現錯誤訊息指出「5341」和「SSL library 錯誤」

Resolution

在用於 FLR 的代理中,在檔案的路徑 /usr/local/avamar/var/ 下新增下列旗axionfs.cmd

--ddr-auth-enabled=false
--ddr-encrypt-strength=none
--ddr-auth-mode=3

您也可以將下列選項新增至還原選項:

[avtar]ddr-auth-enabled=false
[avtar]ddr-encrypt-strength=none

若要使用 Avamar 使用者介面,請按照下列步驟操作:

Select the More Options button at the bottom right on the restore window
Select the More button near the bottom right.
Put this in Enter Attribute - [avtar]ddr-auth-enabled
Put this in Under Enter Attribute Value: false
Click the + button
Put this in Enter Attribute - [avtar]ddr-encrypt-strength
Put this in Under Enter Attribute Value: none
Click the + button
Click OK, Then OK again.



 

Additional Information

Affected Products

Avamar

Products

Avamar, Data Domain
Article Properties
Article Number: 000064138
Article Type: Solution
Last Modified: 03 Oct 2025
Version:  4
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