Configuration error 16 when you start Acrobat DC on a machine that is protected with Dell Data Protection Encryption

Summary: When first starting a Creative Cloud application such as Acrobat DC on a computer that is protected with Dell Data Protection | Encryption file-folder encryption, you may get a configuration error. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Affected Products:

  • Dell Data Protection | Personal Edition
  • Dell Data Protection | Enterprise Edition

Affected Versions:

  • v8.11 and Earlier

Configuration Error
Figure 1: (English Only) Configuration Error

Cause

Not Applicable

Resolution

To avoid this issue, reference How To Modify Policies on the Dell Data Protection Server.

The exclusions to add are:

-^%ENV:PROGRAMDATA%\Adobe
-^%ENV:SYSTEMDRIVE%\Program Files\Adobe
-^%ENV:SYSTEMDRIVE%\Program Files (x86)\Adobe
-^%ENV:SYSTEMDRIVE%\Program Files\Common Files\Adobe
-^%ENV:SYSTEMDRIVE%\Program Files (x86)\Common Files\Adobe
Note: This was resolved in 8.12.0 by correcting an issue with how Dell Data Protection | Encryption reads the encryption tags on newly modified files.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000126650
Article Type: Solution
Last Modified: 02 Oct 2023
Version:  9
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.