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Configuration error 16 when you start Acrobat DC on a machine that is protected with Dell Data Protection Encryption

Summary: When first starting a Creative Cloud application such as Acrobat DC on a computer that is protected with Dell Data Protection | Encryption file-folder encryption, you may get aSee more

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Article Content


Affected Products:

Dell Data Protection | Personal Edition
Dell Data Protection | Enterprise Edition

Affected Versions:

v8.11 and Earlier

Figure 1: (English Only) Configuration Error


Not Applicable


To avoid this issue, reference How To Modify Policies on the Dell Data Protection Server.

The exclusions to add are:

-^%ENV:SYSTEMDRIVE%\Program Files\Adobe
-^%ENV:SYSTEMDRIVE%\Program Files (x86)\Adobe
-^%ENV:SYSTEMDRIVE%\Program Files\Common Files\Adobe
-^%ENV:SYSTEMDRIVE%\Program Files (x86)\Common Files\Adobe
Note: This was resolved in 8.12.0 by correcting an issue with how Dell Data Protection | Encryption reads the encryption tags on newly modified files.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Article Properties

Affected Product

Dell Encryption

Last Published Date

04 Oct 2022



Article Type