Unable to Start Security Server After Updating the Database Password in Dell Security Management Server Virtual
Summary: This article describes what to do if you are unable to start the Security Server in Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition) after updating the database password. ...
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Symptoms
Affected Products:
- Dell Security Management Server Virtual
- Dell Data Protection | Virtual Edition
Affected Operating Systems:
- Linux
Cause
Not Applicable
Resolution
Stopping and restarting services does not correct the problem. A reboot of the virtual machine must be completed to get the Security Server to show as Running.
- Select Reboot Appliance from the Basic Configuration menu.
Figure 1: (English Only) Reboot Appliance
- After the reboot, confirm that all services are running by selecting System Dashboard from the Main Menu.
Figure 2: (English Only) System Dashboard
- All services are now show Running.
Figure 3: (English Only) Service Running
- Select Reboot Appliance from the Basic Configuration menu.
Figure 4: (English Only) Reboot Appliance
- After the reboot, confirm that all services are running by selecting Server Status from the Main Menu.
Figure 5: (English Only) Server Status
- All services are now show Running.
Figure 6: (English Only) Service Running
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Affected Products
Dell EncryptionArticle Properties
Article Number: 000130651
Article Type: Solution
Last Modified: 21 Mar 2024
Version: 12
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