How to Troubleshoot Dell Inkjet Printers

Table of Contents:

1. Printer Troubleshooting Steps and Procedures
2. Dell Inkjet Printer Driver Downloads, Set Up and Use Information, Maintenance Guides and Troubleshooting
3. Operating System Compatibility with Dell Printers
4. Obtaining and Installing Printer Drivers and Software
5. Downloading and Viewing Printer Manuals

1. Printer Troubleshooting Steps and Procedures

1. When connected by a USB cable, reseat both ends of the cable going from the computer to the printer.
    

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• Restart the computer.
   

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• Turn the printer off.
   

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• Unplug the printer power cord from the A/C outlet or surge protector and wait at least 30 seconds.
   

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• Plug the printer power cord back into the A/C outlet or surge protector.
   

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• Turn the printer back on.
   

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• Print a test page.
  (For instructions on how to print a test page from Windows, click the link below that corresponds to the Operating System that is installed on the computer.)
  • Touch or Click Here if Windows 10 is Installed
  • Touch or Click Here if Windows 8(8.1) is Installed
  • Touch or Click Here if Windows 7 is Installed
  (When the page prints successfully no further actions are required.)
   

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• Make sure the desired printer is set as the default printer.
  1. Press and hold the Windows key and then press the r key.
  2. In the Run box type, shell:PrintersFolder and then touch or click OK.
  3. Touch or click to highlight the desired printer.
  4. Touch and hold or right-click the desired printer.
  5. Touch or click Set as default printer.
     Note: When Set as default printer in not an option, it normally means the printer is already set as the default printer and usually has a check mark next to it.

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• For networked printers (connected by a wireless or wired network and not a USB cable) make sure the computer is on the network and the printer portal settings and IP address are correct. (For instructions on how to make sure the computer is on the network and the printer portal settings and IP address are correct, click the link below that corresponds to the Operating System that is installed on the computer.)
  • Touch or Click Here if Windows 10 is Installed
  • Touch or Click Here if Windows 8 is Installed
  • Touch or Click Here if Windows 7 is Installed
   

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• Run the Printer troubleshooter to diagnose and automatically correct any printer spooler issues. For more information, refer to the Dell Knowledge Base article How to Resolve Printer Spooler Errors.
   

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• Print a test page.
  (For instructions on how to print a test page from Windows, click the link below that corresponds to the Operating System that is installed on the computer.)
  • Touch or Click Here if Windows 10 is Installed
  • Touch or Click Here if Windows 8(8.1) is Installed
  • Touch or Click Here if Windows 7 is Installed
  (When the page prints successfully no further actions are required.)
   

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• Perform a System Restore to a time when the printer was working.
  For instructions on how to perform a System Restore, refer to Dell Knowledge base article:
  • For Windows 10, Reset or reinstall Windows 10 on your Dell computer.
  • For Windows XP, Vista, 7 and 8, How To Restore or Reinstall Microsoft Windows on a Dell Computer.
  Note: When the printer still does not work successfully proceed to step 13.
   

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• Uninstall the printer driver, download and install the latest printer driver.
  • For instructions on how to do so for Dell printers, refer to the Dell Knowledge Base article, How to Download and Install Printer Drivers and Firmware.
  • For help with non-Dell printers, refer to the Dell Knowledge Base article Non Dell Printer Drivers, Manuals and Support.

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2. Dell Inkjet Printer Driver Downloads, Set Up Information  
  Maintenance Guides and Troubleshooting Steps

A920

A940

A960

725

810

922

924

926

928

942

944

946

948

962

964

966

968

P513w

P703

P713w

V105

V305

V313w

V505

V515w

V715w

V525w

V725w

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3. Operating System Compatibility with Dell Printers

This link takes you to the Dell Knowledge Base article that provides information on what Operating Systems are compatible with your printer.

Operating System Compatibility with Dell Printers

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4. Obtaining and Installing Printer Drivers and Software

This link takes you to the Dell Obtaining and Installing Printer Drivers and Software Knowledge Base article.

Obtaining and Installing Printer Drivers and Software

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5. Downloading and Viewing Printer Manuals

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