How To Uninstall Dell Threat Defense

Dell Threat Defense may require uninstallation from an endpoint to:

• Fix licensing discrepancies.
• Troubleshoot the product.
• Address operating system incompatibilities.

Affected Products:

• Dell Threat Defense

Affected Versions:

• v1.0 and Later

Affected Operating Systems:

• Windows
• Mac

The uninstallation process differs between Windows and Mac. Click the appropriate operating system for the steps to uninstall Dell Threat Defense.

Windows

Dell Threat Defense can be uninstalled on Windows through the:

• User interface (UI)
• Command-line interface (CLI)

Click the preferred method for more information.

UI

1. Select Programs and Features from the Control Panel menu.
   
2. Select Dell Threat Defense and then click Uninstall.
   
3. In the Dell Threat Defense Setup menu, select Uninstall.
   
   Note: If a failure is encountered during uninstall, reference How to Collect Logs for Dell Threat Defense.
4. On successful uninstallation, click Close.
   

CLI

Dell Threat Defense allows flexibility in command-line uninstallation options through the usage of switches, options, and parameters.

1. Open the Command Prompt as an administrator.
2. Use the following commands depending on the installation package used to install the agent.

Note: For a full list of options available with /V, reference the Command-Line Options article.

CLI Installation Examples:

Example #1

msiexec /x DellThreatDefense_x64.msi /qn UNINSTALLKEY=<PASSWORD> /Lxv* C:\temp\install.log

Example #1 contains:

• Installer = DellThreatDefense_x64.msi
• Silent install = Yes
• Hidden install = Yes
• Password Protected = Yes
• Log verbosely = Yes
• Installation log directory = C:\temp\install.log

Example #2

msiexec /uninstall DellThreatDefense_x86.msi  /quiet /Lxv* C:\temp\install.log

Example #2 contains:

• Installer = DellThreatDefense_x86.msi
• Silent install = Yes
• Hidden install = No
• Password Protected = No
• Log verbosely = Yes
• Installation log directory = C:\temp\install.log

Mac

The uninstallation of Dell Threat Defense varies based on version. Click either v1.2.1382 and Later or v1.2.1372 for specific steps. For versioning information, reference How to Identify the Dell Threat Defense Version.

v1.2.1382 and Later

1. Search using Spotlight for Uninstall Dell Threat Defense.
   
2. Double-click Uninstall DellThreatDefense.
3. A prompt requesting a password for uninstall may appear. Enter the password provided by the Dell Threat Defense administrator, click OK, and then go to Step 5. For more information about enabling or disabling the uninstall password, reference the Settings section of How To Manage Dell Threat Defense. If a password prompt does not occur, go to Step 4.
4. Click Yes to confirm uninstall of DellThreatDefense.
   
5. Populate the Username and Password of a local administrator and then click OK to initiate an uninstallation. This administrator restriction is designed to prevent power users and guests from removing the application.
   
6. Uninstall is complete. No restart is required.
   Note: If a failure is encountered during uninstall, reference How to Collect Logs for Dell Threat Defense.

v1.2.1372

1. Search using Spotlight for Uninstall CylancePROTECT.
   
2. Double-click Uninstall CylancePROTECT.
3. A CylancePROTECT UI prompt requesting a password for uninstall may appear. Enter the password provided by the Dell Threat Defense administrator, click OK, and then go to Step 5. For more information about enabling or disabling the uninstall password, reference the Settings section of How To Manage Dell Threat Defense. If a password prompt does not occur, go to Step 4.
   
4. Click Yes to confirm uninstall of CylancePROTECT.
   
5. Populate the Username and Password of a local administrator and then click OK to initiate an uninstallation. This administrator restriction is designed to prevent power users and guests from removing CylancePROTECT.
   
6. Uninstall is complete. No restart is required.
   Note: If a failure is encountered during uninstall, reference How to Collect Logs for Dell Threat Defense.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
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