Using and Troubleshooting Screen Issues on Chromebooks

Summary: Select the section that matches the issue you are having with your Chromebook screen. See the troubleshooting steps and resources to help resolve the issue.

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Instructions

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When the Chromebook's screen is dark or blank, see the following troubleshooting steps and resources to help resolve the issue.

  1. Ensure that the Chromebook is plugged in.
  2. Ensure that the Chromebook is on by pressing the power button.
  3. Press the increase screen brightness button several times, and then check to see if the screen brightness increases. For more information about where the increase screen brightness button is, see Dell knowledge base article Dell Chromebook Keyboard Guide.
  4. Restart the Chromebook by holding the power button down until the device turns off, then turn it back on again.
  5. To help resolve some Chromebook issues, you might need to reset your Chromebook hardware, also called a hard reset. For more information, see the Google knowledge base article Reset your Chromebook hardware. This hyperlink is taking you to a website outside of Dell Technologies.
  6. You can make your Chromebook run like new again by doing a factory reset. For more information, see the Google knowledge base article Reset your Chromebook to factory settings. This hyperlink is taking you to a website outside of Dell Technologies.

For information about using the Chromebook's touchscreen, and what to do when it is not responding, see the following to help resolve the issue.

  • For information about using and troubleshooting the touchscreen on your Chromebook, see the Google knowledge base article Use the Chromebook touchscreen. This hyperlink is taking you to a website outside of Dell Technologies.
  • To help resolve some Chromebook issues, you might need to reset your Chromebook hardware, also called a hard reset. For more information, see the Google knowledge base article Reset your Chromebook hardware. This hyperlink is taking you to a website outside of Dell Technologies.
  • You can make your Chromebook run like new again by doing a factory reset. For more information, see the Google knowledge base article Reset your Chromebook to factory settings. This hyperlink is taking you to a website outside of Dell Technologies.

Affected Products

Chromebook, Chromebook 11, Chromebook 3100 2-in-1., ChromeBook 3100, Chromebook 11 3180, Chromebook 11 3189, Chromebook 5190 2-in-1, Chromebook 5190, Chromebook 13 3380, Chromebook 7310, ChromeBook 3400, Inspiron Chromebook 11 3181 , Inspiron Chromebook 11 3181 2-in-1, Inspiron Chromebook 7486 ...
Article Properties
Article Number: 000132340
Article Type: How To
Last Modified: 30 Oct 2025
Version:  7
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