IDPA ESXi upgrade fails with error message "[DependencyError]rn File path of '/opt/lsi/perccli/libstorelib.so' is claimed by multiple non-overlay VIBs"

Summary: This KB Article walks you through an issue seen during IDPA upgrade where ESXi upgrade fails due to dependency error.

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Symptoms



The following error can be seen on the ESXi upgrade log on ACM under path "/data01/tmp/patch/logs" :

6/03/20 17:23:16  main() Package name: IDPA-13G-ESXi-6.5.0-002
26/03/20 17:23:16  main() Executing install packages command: esxcli software profile update --depot=https://192.168.100.100:9443/dataprotection-upgrade/esxi_upgrade --profile=IDPA-13G-ESXi-6.5.0-002
26/03/20 17:23:19   run() Parsing returnCode, output: ['', "[DependencyError]\r\n File path of '/opt/lsi/perccli/libstorelib.so' is claimed by multiple non-overlay VIBs: set(['LSI_bootbank_vmware-perccli-007.0529.0000.0000_007.0529.0000.0000-01', 'LSI_bootbank_perccli_007.0127.0000.0000-2'])\r\n File path of '/opt/lsi/perccli/perccli' is claimed by multiple non-overlay VIBs: set(['LSI_bootbank_vmware-perccli-007.0529.0000.0000_007.0529.0000.0000-01', 'LSI_bootbank_perccli_007.0127.0000.0000-2'])\r\n Please refer to the log file for more details.", 'Status: 1']
26/03/20 17:23:19 run_cmd_esxi() Command: esxcli software profile update --depot=https://192.168.100.100:9443/dataprotection-upgrade/esxi_upgrade --profile=IDPA-13G-ESXi-6.5.0-002
26/03/20 17:23:19 run_cmd_esxi() [DependencyError]
26/03/20 17:23:19 run_cmd_esxi()  File path of '/opt/lsi/perccli/libstorelib.so' is claimed by multiple non-overlay VIBs: set(['LSI_bootbank_vmware-perccli-007.0529.0000.0000_007.0529.0000.0000-01', 'LSI_bootbank_perccli_007.0127.0000.0000-2'])
26/03/20 17:23:19 run_cmd_esxi()  File path of '/opt/lsi/perccli/perccli' is claimed by multiple non-overlay VIBs: set(['LSI_bootbank_vmware-perccli-007.0529.0000.0000_007.0529.0000.0000-01', 'LSI_bootbank_perccli_007.0127.0000.0000-2'])
26/03/20 17:23:19 run_cmd_esxi()  Please refer to the log file for more details.
26/03/20 17:23:19 run_cmd_esxi() Status: 1
26/03/20 17:23:19  main() Install packages command result: 1
26/03/20 17:23:19  main() Failed to install packages.

Cause

'vmware-perccli-007.0529.0000.0000_007.0529.0000.0000-01' VIB installed on the ESXi host causes this issue

Resolution

Step 1. SSH to the ESXi host in question.

Step 2. Run the following command to uninstall the conflicting VIB:
  • esxcli software vib remove --vibname vmware-perccli-007.0529.0000.0000
Example Output:
[root@esx1:~]  esxcli software vib remove --vibname vmware-perccli-007.0529.0000.0000
Removal Result
   Message: Operation finished successfully.
   Reboot Required: false
   VIBs Installed:
   VIBs Removed: LSI_bootbank_vmware-perccli-007.0529.0000.0000_007.0529.0000.0000-01
   VIBs Skipped:

Step 3. Verify the VIB was successfully removed:
  • esxcli software vib list|  grep -i perccli
Note: The above command should show you blank output if the VIB was removed successfully. 

Step 4. Retry the ESXi Upgrade from the ACM UI. 

Affected Products

Integrated Data Protection Appliance Family

Products

PowerProtect DP5300, PowerProtect DP5800, PowerProtect DP8300, PowerProtect DP8800, PowerProtect Data Protection Software, Integrated Data Protection Appliance Family, PowerProtect Data Protection Hardware , Integrated Data Protection Appliance Software ...
Article Properties
Article Number: 000173292
Article Type: Solution
Last Modified: 27 May 2025
Version:  3
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