Find the BitLocker Key Identifier for a Drive Protected by Dell Encryption BitLocker Manager

Affected Products:

• Dell Security Management Server Enterprise
• Dell Security Management Server Virtual

Affected Versions:

• v10.2.13 and Later

From the BitLocker recovery screen

If your computer is booting to the BitLocker recovery screen, the key identifier is in the highlighted area of the following image.

From within Windows

To locate the key identifier for a drive, partition, or removable drive follow the steps below.

1. From the start menu, search for CMD then right-click Command Prompt and click run as administrator.
   
2. From the administrator command prompt type manage-bde -protectors -get <drive letter>: where <drive letter> is the drive letter for the BitLocker protected drive that you want to recover.
   
   Note: The ID under a numerical password (this is the key identifier for the drive).
   
   Note: The command above can be run from the recovery image in the event you are unable to log in to windows.

   • To download the recovery image, go to the Drivers & Downloads page for Dell Encryption: https://www.dell.com/support/home/en-us/product-support/product/dell-data-protection-encryption/drivers

For assistance with retrieving a BitLocker recovery password, or key package using the BitLocker key identifier follow:

• How to Retrieve a BitLocker Recovery Password or Key Package Using the Dell Data Security Recovery Portal
• How to Unlock Bitlocker When It Stops Accepting Recovery Keys
• How to Locate the BitLocker Recovery Key in Your Microsoft Account
• BitLocker is Prompting for a Recovery Key, and You Cannot Locate the Key

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.