SourceOne Email Management - Files from the DropDir are not processing and goes into a loop after ElasticSearch drive went full

Summary: Files from the DropDir are not processing and goes into a loop after ElasticSearch drive went full.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

After the ElasticSearch drive went full and more space was added to it, all the T-UPDS, T-XVLTS and Refailed are not working correctly and goes into a loop.

From the ExAsElasticIdxObj.exe.log, we saw the following errors: 
CExElasticIndexPipelineImpl::IndexItem|ERROR|Get Error when send bulk request [-2046539755]|
CExElasticIndexPipeline.cpp(94)| CExElasticIndexPipelineImpl::IndexItem|ERROR|Errors have occured when ingesting bulk data (0x86044815)|CExElasticIndexPipeline.cpp(95)|
Before having this error, we had: 
Http response is {"took":19,"errors":true,"items":[{"update":{"_index":"XXXXXXXXXXXXXXX_YYYYYYYYYY_202108_003-0","_type":"es1document","_id":"MessageID","status":403,"error":{"type":"cluster_block_exception","reason":"blocked by: [FORBIDDEN/12/index read-only / allow delete (api)];"}}},{"update":{"_index":"XXXXXXXXXXXXXXX_YYYYYYYYYY_202108_003-0","_type":"es1document","_id":"MessageID","status":403,"error":{"type":"cluster_block_exception","reason":"blocked by: [FORBIDDEN/12/index read-only / allow delete (api)];"}}}]}

Cause

The cluster was in read_only_allow_delete because the ElasticSearch drive ran out of space in the past, and because of that and in ElasticSearch version 6.0 and higher, it changes the settings status to read_only_allow_delete:
https://www.elastic.co/guide/en/elasticsearch/reference/6.8/disk-allocator.htmlThis hyperlink is taking you to a website outside of Dell Technologies.

Resolution

To change back the status, run on the ElasticSearch cluster from a curl command-line interface: 
curl -XPUT -H "Content-Type: application/json" localhost:9200/_all/_settings -d '
{
"index.blocks.read_only_allow_delete": false
}'

Affected Products

SourceOne Email Management
Article Properties
Article Number: 000196106
Article Type: Solution
Last Modified: 02 Jun 2025
Version:  6
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.