Computers Playing HDCP Movies Display Cyberlink PowerDVD Error Code 0012 or 0103
Summary: The following article supplies information about Cyberlink PowerDVD errors when playing HDCP movies on an external monitor through DisplayPort on a Dell docking station.
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Symptoms
CyberLink PowerDVD displays 0012 and 0103 errors when playing HDCP movies
If your laptop is using an AMD graphics driver, then playing High-Bandwidth Digital Content Protection (HDCP) movies may generate an error such as 0012 (See Figure.1) or 0103. (See Figure.2) These can be seen when you are watching the movie on an external monitor, through a docking station using DisplayPort (DP).
(Figure.1 CyberLink PowerDVD Warning Error 0012)
(Figure.2 CyberLink PowerDVD Warning Error 0103)
Cause
Note: What is HDCP playback?
HDCP is a form of digital copy protection. The purpose of HDCP is to protect digitally copyrighted content as it travels from a device to your screen.
HDCP is a form of digital copy protection. The purpose of HDCP is to protect digitally copyrighted content as it travels from a device to your screen.
This is the expected behavior. AMD graphics drivers do NOT support HDCP output by DP. As a result, the computer follows the Microsoft Output Protection Manager architecture.
Resolution
You should use a different video output on your Dell docking station to avoid this. You can use either the High-Definition Multimedia Interface (HDMI) port or the Universal Serial Bus (USB) Type-C port depending on what is on the back of your dock. (See Figure.3)
(Figure.3 For Example, The rear ports of the Dell universal dock UD22)
| 1 |  |
HDMI | 2 |  |
DisplayPort x 2 |
| 3 |  |
USB Type-C |
Affected Products
Dell Dual Charge Dock HD22Q, Dell Thunderbolt Dock TB15, Dell Thunderbolt Dock TB16, Dell Precision Dual USB-C Thunderbolt Dock - TB18DC, Dell Universal Dock UD22, Dell Dock WD19, Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS
, Dell Dock – WD19S, Dell Thunderbolt Dock - WD19TB, Dell Thunderbolt Dock – WD19TBS
...
Products
Dell Universal Dock UD22, Dell Wireless Docking Station WLD15, Dell Thunderbolt Dock – WD22TB4Article Properties
Article Number: 000199314
Article Type: Solution
Last Modified: 22 Apr 2025
Version: 3
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