No Video on Dell P3221D Monitors Connected to Latitude xx20

Summary: This article provides information about no video issue seen on the Dell P3221D monitor when it is connected to Latitude xx20 laptops.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

You may experience a failure to display issue with no video seen on-screen. This is when you connect your Dell P3221D monitor through a USB Type-C cable to your Latitude xx20 laptop.

Note: There is no problem with charging the laptop.

Affected Products:

  • Dell P3221D Monitor
  • Latitude 3120, 3320, 3420, and 3520 laptops
  • Latitude 5320, 5420, and 5520 laptops
  • Latitude 7320, 7420, and 7520 laptops
  • Latitude 9320, 9420, and 9520 laptops

Cause

The rx setting on the scaler is Incompatible.

Resolution

Improved Dell Power Button Sync (DPBS) On-Screen Display (OSD) and Light Emitting Diode (LED) flow-power has been added to a new firmware.

Update the Dell P3221D Monitor Firmware to Windows OS Firmware Update Package (M2T102) for P3221D monitor, version M2T102 or later. To download and install the Dell_MonitorFirmwareUpdateUtility_P3221D_M2T102.zip see:

Updating to the latest firmware resolves the issue.

Affected Products

Dell P3221D, Latitude 3120, Latitude 3320, Latitude 5320, Latitude 7320, Latitude 3420, Latitude 7420, Latitude 3520, Latitude 5520, Latitude 5420

Products

Latitude 9420, Latitude 7520, Latitude 9520
Article Properties
Article Number: 000206450
Article Type: Solution
Last Modified: 06 Dec 2024
Version:  6
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