NW vProxy : vmdk est supérieur à la taille de fichier maximale prise en charge sur le datastore

Summary: NW vProxy : vmdk est supérieur à la taille de fichier maximale prise en charge sur le datastore

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Symptoms

Scénario: Échec des sauvegardes de 2 machines virtuelles (taille VM1 VMDK de 2,5 To, taille VMDK VM2 de 3,51 To) avec l’erreur : 
log du workflow : 
YYYY-MM-DDTHH:mm:SS ERROR: [54] Data Mover: Hard disk 3: VDDK: Failed to open source VMDK '[datastore] vmname/vmname_1.vmdk': VDDK Error: 13: You do not have access rights to this file.
Les logs de session sont également disponibles sur le vProxy sous : /opt/emc/vproxy/runtime/logs/recycle/vbackupd/

The vProxy /opt/emc/vproxy/runtime/logs/vbackupd/vbackupd-vddk.log 
YYYY-MM-DDTHH:mm:SS NOTICE: VDDK INFO 2022-12-12T12:53:13.696-08:00 error -[04369] [Originator@6876 sub=transport] Cannot use mode hotadd to access [vm_datastore] vmname/vmname_1.vmdk: Cannot mount using this method. (Mounting 4204c98e-4fea-b5ba-bbd1-318cc7a24f2c using transport hotadd failed : SupportHotAddTransport: Disk [vm_datastore] vmname/vmname_1.vmdk is bigger than the maximum file size supported on datastore vproxy_datastore_name.)
YYYY-MM-DDTHH:mm:SS NOTICE: VDDK INFO 2022-12-12T12:53:13.696-08:00 info -[04369] [Originator@6876 sub=ThreadPool] Thread delisted
YYYY-MM-DDTHH:mm:SS NOTICE: VDDK INFO VixDiskLib: Unable to locate appropriate transport mode to open disk. Error 13 (You do not have access rights to this file) (Mounting 4204c98e-4fea-b5ba-bbd1-318cc7a24f2c using transport hotadd failed : SupportHotAddTransport: Disk [vm_datastore] vmname/vmname_1.vmdk is bigger than the maximum file size supported on datastore vProxy_datastore.) at 5613.
YYYY-MM-DDTHH:mm:SS NOTICE: VDDK INFO VixDiskLib: VixDiskLib_OpenEx: Cannot open disk [ovm_datastore] vmname/vmname_1.vmdk. Error 13 (You do not have access rights to this file) (Mounting 4204c98e-4fea-b5ba-bbd1-318cc7a24f2c using transport hotadd failed : SupportHotAddTransport: Disk [vm_datastore] vmname/vmname_1.vmdk is bigger than the maximum file size supported on datastore vproxy_datastore.) at 5769.
YYYY-MM-DDTHH:mm:SS NOTICE: VDDK INFO VixDiskLib: VixDiskLib_Open: Cannot open disk [vm_datastore] vmname/vmname_1.vmdk. Error 13 (You do not have access rights to this file) at 5813.
YYYY-MM-DDTHH:mm:SS NOTICE: VDDK INFO VixDiskLib: VixDiskLib_Disconnect: Disconnect.

Cause

L’erreur « VM_NAME.vmdk is bigger than the maximum file size supported on datastore » provient du datastore VMware sur lequel réside vProxy.

Resolution

VMware vMotion/Migrate le vProxy vers un autre datastore du même cluster, et la sauvegarde a réussi.

Pour résoudre le problème de datastore, redémarré chacun des hôtes ESXi du cluster afin d’obtenir une connexion/montage propre de tout le stockage F/C. Contactez le support VMware pour étudier plus en détail le problème du datastore.

Affected Products

NetWorker

Products

NetWorker Family, NetWorker Series
Article Properties
Article Number: 000206636
Article Type: Solution
Last Modified: 03 Nov 2023
Version:  2
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