NW vProxy：vmdk 大於資料存放區支援的最大檔案大小

Summary: NW vProxy：vmdk 大於資料存放區支援的最大檔案大小

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Symptoms

情況：2 個 VM （VM1 VMDK 大小 2.5 TB，VM2 VMDK 大小 3.51 TB） 備份失敗併發生錯誤：
工作流程記錄： 
YYYY-MM-DDTHH:mm:SS ERROR: [54] Data Mover: Hard disk 3: VDDK: Failed to open source VMDK '[datastore] vmname/vmname_1.vmdk': VDDK Error: 13: You do not have access rights to this file.
您也可以在 vProxy 下方找到會話記錄：/opt/emc/vproxy/runtime/logs/recycle/vbackupd/

vProxy /opt/emc/vproxy/runtime/logs/vbackupd/vbackupd-vddk.log 
YYYY-MM-DDTHH:mm:SS NOTICE: VDDK INFO 2022-12-12T12:53:13.696-08:00 error -[04369] [Originator@6876 sub=transport] Cannot use mode hotadd to access [vm_datastore] vmname/vmname_1.vmdk: Cannot mount using this method. (Mounting 4204c98e-4fea-b5ba-bbd1-318cc7a24f2c using transport hotadd failed : SupportHotAddTransport: Disk [vm_datastore] vmname/vmname_1.vmdk is bigger than the maximum file size supported on datastore vproxy_datastore_name.)
YYYY-MM-DDTHH:mm:SS NOTICE: VDDK INFO 2022-12-12T12:53:13.696-08:00 info -[04369] [Originator@6876 sub=ThreadPool] Thread delisted
YYYY-MM-DDTHH:mm:SS NOTICE: VDDK INFO VixDiskLib: Unable to locate appropriate transport mode to open disk. Error 13 (You do not have access rights to this file) (Mounting 4204c98e-4fea-b5ba-bbd1-318cc7a24f2c using transport hotadd failed : SupportHotAddTransport: Disk [vm_datastore] vmname/vmname_1.vmdk is bigger than the maximum file size supported on datastore vProxy_datastore.) at 5613.
YYYY-MM-DDTHH:mm:SS NOTICE: VDDK INFO VixDiskLib: VixDiskLib_OpenEx: Cannot open disk [ovm_datastore] vmname/vmname_1.vmdk. Error 13 (You do not have access rights to this file) (Mounting 4204c98e-4fea-b5ba-bbd1-318cc7a24f2c using transport hotadd failed : SupportHotAddTransport: Disk [vm_datastore] vmname/vmname_1.vmdk is bigger than the maximum file size supported on datastore vproxy_datastore.) at 5769.
YYYY-MM-DDTHH:mm:SS NOTICE: VDDK INFO VixDiskLib: VixDiskLib_Open: Cannot open disk [vm_datastore] vmname/vmname_1.vmdk. Error 13 (You do not have access rights to this file) at 5813.
YYYY-MM-DDTHH:mm:SS NOTICE: VDDK INFO VixDiskLib: VixDiskLib_Disconnect: Disconnect.

Cause

錯誤「VM_NAME.vmdk 大於資料存放區支援的最大檔案大小」來自 vProxy 所駐留在的 VMware 資料存放區。

Resolution

VMware vMotion/Migrate the vProxy 到相同叢集中的另一個資料存放區，且備份成功。

若要修正資料存放區問題，請重新開機叢集中的每個 ESXi 主機，以取得所有 F/C 儲存裝置的乾淨連線/掛接。請聯絡 VMware 支援以進一步調查資料存放區問題。

Affected Products

NetWorker

Products

NetWorker Family, NetWorker Series
Article Properties
Article Number: 000206636
Article Type: Solution
Last Modified: 03 Nov 2023
Version:  2
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