NetWorker VMware Protection vProxy：虚拟机快照创建任务未完成：拍摄快照时发生错误：更改跟踪器错误代码无效

Summary: 虚拟机的 Dell NetWorker vProxy 备份由于 VMware 快照失败而失败。ERROR: 快照创建任务失败：拍摄快照时发生错误：更改跟踪器错误代码无效

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Symptoms

通过 NetWorker VMware Protection （NVP） vProxy 应用装置执行的虚拟机备份失败

vProxy 日志报告： 
/opt/emc/vproxy/runtime/logs/vbackupd/vbackupd-snapmgr.log

2023-02-28T01:24:10Z INFO: Connected to session on vCenter 'vcenter.local' Version '7.0.3 build-20845200, API:7.0.3.0', Uuid:#.
2023-02-28T01:24:10Z INFO: Creating snapshot type 'COPY' with timeout of 30 minutes ...
2023-02-28T01:24:10Z NOTICE: Snapshot free space threshold validation not requested.
2023-02-28T01:24:10Z INFO: Found virtual machine 'VMname' with MORef 'vm-#'.
2023-02-28T01:24:10Z INFO: Host 'esxihost.local' is running 7.0.3.
2023-02-28T01:24:10Z INFO: host version 7.0.3:true
2023-02-28T01:24:11Z ERROR: Snapshot creation task failed: An error occurred while taking a snapshot: Invalid change tracker error code.
2023-02-28T01:24:11Z ERROR: Unable to create quiesced snapshot: An error occurred while taking a snapshot: Invalid change tracker error code.
2023-02-28T01:24:11Z NOTICE: Snapshot free space threshold validation not requested.
2023-02-28T01:24:11Z WARN: Retrying as a non-quiesced snapshot: Unable to create quiesced snapshot: An error occurred while taking a snapshot: Invalid change tracker error code.
2023-02-28T01:24:11Z INFO: Task to create snapshot completed, errors = true.
2023-02-28T01:24:11Z ERROR: Unable to create non-quiesced snapshot after a retry attempt: An error occurred while taking a snapshot: Invalid change tracker error code.
2023-02-28T01:24:11Z INFO: Disconnected from session on vCenter 'vCenter.local'.

Cause

在 vCenter 中手动尝试拍摄虚拟机快照失败。

Resolution

解决办法：

  1. 将虚拟机 vMotion 到另一个 ESXi 主机。
  2. 再次运行手动快照。
  3. 手动快照成功后，vProxy 上的虚拟机备份将继续进行
如果手动快照失败或快照故障持续存在，请联系 VMware 支持。

vSphere （1015180） 中的虚拟机快照概述：https://kb.vmware.com/s/article/1015180  image.png

Affected Products

NetWorker

Products

NetWorker Family, NetWorker Series
Article Properties
Article Number: 000210940
Article Type: Solution
Last Modified: 03 Nov 2023
Version:  5
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