PowerProtect Data Manager: Falha no backup da VM com o código de erro "ABV0016"...

Summary: Os backups de VM estão falhando com o erro "The vCenter task failed. A operação não é permitida no estado atual." O código de erro é "ABV0016"

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Symptoms

Os backups do TSDM (Transparent Snapshot Data Mover) de algumas VMs falham da seguinte maneira: 
ABV0016: VM Direct engine 'localhost' is unable to back up the virtual machine 'VM01' on vCenter 'vc70.mylab.local' because of a vCenter API issue.

The VM Direct engine cannot complete the backup of this virtual machine because a vCenter API operation did not complete successfully.

 To troubleshoot this issue: 1) Verify that the vCenter can be reached. 2) If the vCenter is busy, wait for some activities to complete and then retry the operation. 3) Verify that the virtual machine exists on the vCenter. 

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Unable to successfully complete SDM Full Sync operation.  Unsuccessful after 41 attempts over 10m8.570372351s.  The vCenter task for 'SDM Snapshot Sync fullSync' completed with state 'error'.  The vCenter task failed.  The operation is not allowed in the current state.
Todas as VMs com falha estão em um host esxi.

Cause

O serviço DPD (Data Protection Daemon) no host esxi não estava em execução.

Resolution

Usando a interface do usuário do vSphere, localize o host esxi das VMs com falha e, em "configure" -> "services", verifique se o serviço "DPD" está em um estado interrompido. Se ele estiver em um estado interrompido, inicie-o e defina a "Política de inicialização" como "Start and Stop with host"

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000219180
Article Type: Solution
Last Modified: 16 Nov 2023
Version:  1
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